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So Best Buy's website got lousier

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So Best Buy's website got lousier

Old 09-19-19, 06:38 AM
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Re: So Best Buy's website got lousier

Originally Posted by Josh-da-man View Post
I think it's been five or more years since I've seen a Best Buy ad in the Sunday paper.
I think it's been that many years since I've seen a Sunday paper.
Old 09-19-19, 08:57 AM
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Re: So Best Buy's website got lousier

Originally Posted by Shannon Nutt View Post
I think it's been that many years since I've seen a Sunday paper.
It's probably been a least a decade for me.
Old 10-05-19, 12:38 PM
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Re: So Best Buy's website got lousier

I went to Best Buy today mainly to browse the movie and video game section. I ended up buying two Blu-ray movies. They didn't print me a receipt. They just said that I would get an receipt in my email. Is this their new standard operating procedure? I prefer a paper receipt in case I need to make a return. That way I don't have to search through my email for the receipt....
Old 10-05-19, 02:57 PM
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Re: So Best Buy's website got lousier

Originally Posted by lwhy? View Post
I went to Best Buy today mainly to browse the movie and video game section. I ended up buying two Blu-ray movies. They didn't print me a receipt. They just said that I would get an receipt in my email. Is this their new standard operating procedure? I prefer a paper receipt in case I need to make a return. That way I don't have to search through my email for the receipt....
You can choose paper, email, or both. The clerk was just being lazy and choosing for you.
Old 10-05-21, 07:08 PM
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Re: So Best Buy's website got lousier

No free shipping on Blu-ray or dvd purchases?

I saw $5.99 at checkout even if I had $38 worth of merchandise in my cart.
Old 10-05-21, 08:05 PM
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Re: So Best Buy's website got lousier

They are pushing some new package called totaltech:

https://www.bestbuy.com/site/electro...t1629315977983

200 bucks a year for geek squad stuff, special sales, product pretection, extended return window, and... 2 day shipping.

It does include applecare but only while you're subscribed so you need to be on it for two years to get that two year applecare warranty.

Maybe they're taking "free shipping" off of some products (if the product is eligible for free shipping it says so on the product page, and I see that on most blu rays I saw... which ones did you add?)
Old 11-01-21, 09:01 PM
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Re: So Best Buy's website got lousier

They've just done some overhaul with accounts too. Not sure if it would be noticeable to others, but they no longer allow "shared" accounts.

What irks me is I never attempted to share accounts, but about ten years ago they did some big data migration and somehow linked me and my dad under one account. The first few times I went in and they asked for my phone number, they would enter it and then ask "is this you?". I would say no, that's my dad and they would tell me I needed to call their 1-800 number because they had no ability to edit the data. I finally gave up and just accepted it. Now I get an email last month that they've identified me and my dad as sharing accounts and that my order history (99% of the orders) would no longer be viewable to me and would remain under his account and that his account would maintain the Rewards status (which is always top tier). So I basically get screwed out of premium benefits for the rest of this year, and all of next year, and I have no access to my previous order history.
Old 11-02-21, 11:56 AM
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Re: So Best Buy's website got lousier

I've never had anything linked to anyone. I know it's too late but should've fixed that shit when it happened.
Old 11-04-21, 04:53 PM
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Re: So Best Buy's website got lousier

Originally Posted by John Galt View Post
They've just done some overhaul with accounts too. Not sure if it would be noticeable to others, but they no longer allow "shared" accounts.

What irks me is I never attempted to share accounts, but about ten years ago they did some big data migration and somehow linked me and my dad under one account. The first few times I went in and they asked for my phone number, they would enter it and then ask "is this you?". I would say no, that's my dad and they would tell me I needed to call their 1-800 number because they had no ability to edit the data. I finally gave up and just accepted it. Now I get an email last month that they've identified me and my dad as sharing accounts and that my order history (99% of the orders) would no longer be viewable to me and would remain under his account and that his account would maintain the Rewards status (which is always top tier). So I basically get screwed out of premium benefits for the rest of this year, and all of next year, and I have no access to my previous order history.
Something similar happened to my account. What a pain because it's tough fixing.
Old 11-05-21, 10:46 AM
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Re: So Best Buy's website got lousier

Originally Posted by TomOpus View Post
I've never had anything linked to anyone. I know it's too late but should've fixed that shit when it happened.
Believe me, I tried. It's one of the all too many situations these days where nobody in the company has the knowledge or power on how to fix.
Old 11-05-21, 11:00 AM
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Re: So Best Buy's website got lousier

That's ok, your premium Elite benefits are going by the wayside eventually anyway unless you pony up 200 bucks a year for a membership.

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