So Best Buy's website got lousier
09-19-19, 06:38 AM
#26
DVD Talk Legend
Re: So Best Buy's website got lousier
Originally Posted by Josh-da-man
I think it's been five or more years since I've seen a Best Buy ad in the Sunday paper.
09-19-19, 08:57 AM
#27
DVD Talk Hero
Re: So Best Buy's website got lousier
Originally Posted by Shannon Nutt
I think it's been that many years since I've seen a Sunday paper.
10-05-19, 12:38 PM
#28
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Re: So Best Buy's website got lousier
I went to Best Buy today mainly to browse the movie and video game section. I ended up buying two Blu-ray movies. They didn't print me a receipt. They just said that I would get an receipt in my email. Is this their new standard operating procedure? I prefer a paper receipt in case I need to make a return. That way I don't have to search through my email for the receipt....
10-05-19, 02:57 PM
#29
Challenge Guru & Comic Nerd
Re: So Best Buy's website got lousier
Originally Posted by lwhy?
I went to Best Buy today mainly to browse the movie and video game section. I ended up buying two Blu-ray movies. They didn't print me a receipt. They just said that I would get an receipt in my email. Is this their new standard operating procedure? I prefer a paper receipt in case I need to make a return. That way I don't have to search through my email for the receipt....
10-05-21, 07:08 PM
#30
DVD Talk Legend
Re: So Best Buy's website got lousier
No free shipping on Blu-ray or dvd purchases?
I saw $5.99 at checkout even if I had $38 worth of merchandise in my cart.
I saw $5.99 at checkout even if I had $38 worth of merchandise in my cart.
10-05-21, 08:05 PM
#31
DVD Talk Hero
Re: So Best Buy's website got lousier
They are pushing some new package called totaltech:
https://www.bestbuy.com/site/electro...t1629315977983
200 bucks a year for geek squad stuff, special sales, product pretection, extended return window, and... 2 day shipping.
It does include applecare but only while you're subscribed so you need to be on it for two years to get that two year applecare warranty.
Maybe they're taking "free shipping" off of some products (if the product is eligible for free shipping it says so on the product page, and I see that on most blu rays I saw... which ones did you add?)
https://www.bestbuy.com/site/electro...t1629315977983
200 bucks a year for geek squad stuff, special sales, product pretection, extended return window, and... 2 day shipping.
It does include applecare but only while you're subscribed so you need to be on it for two years to get that two year applecare warranty.
Maybe they're taking "free shipping" off of some products (if the product is eligible for free shipping it says so on the product page, and I see that on most blu rays I saw... which ones did you add?)
11-01-21, 09:01 PM
#32
DVD Talk Ultimate Edition
Re: So Best Buy's website got lousier
They've just done some overhaul with accounts too. Not sure if it would be noticeable to others, but they no longer allow "shared" accounts.
What irks me is I never attempted to share accounts, but about ten years ago they did some big data migration and somehow linked me and my dad under one account. The first few times I went in and they asked for my phone number, they would enter it and then ask "is this you?". I would say no, that's my dad and they would tell me I needed to call their 1-800 number because they had no ability to edit the data. I finally gave up and just accepted it. Now I get an email last month that they've identified me and my dad as sharing accounts and that my order history (99% of the orders) would no longer be viewable to me and would remain under his account and that his account would maintain the Rewards status (which is always top tier). So I basically get screwed out of premium benefits for the rest of this year, and all of next year, and I have no access to my previous order history.
What irks me is I never attempted to share accounts, but about ten years ago they did some big data migration and somehow linked me and my dad under one account. The first few times I went in and they asked for my phone number, they would enter it and then ask "is this you?". I would say no, that's my dad and they would tell me I needed to call their 1-800 number because they had no ability to edit the data. I finally gave up and just accepted it. Now I get an email last month that they've identified me and my dad as sharing accounts and that my order history (99% of the orders) would no longer be viewable to me and would remain under his account and that his account would maintain the Rewards status (which is always top tier). So I basically get screwed out of premium benefits for the rest of this year, and all of next year, and I have no access to my previous order history.
11-04-21, 04:53 PM
#34
DVD Talk Hero
Re: So Best Buy's website got lousier
Originally Posted by John Galt
They've just done some overhaul with accounts too. Not sure if it would be noticeable to others, but they no longer allow "shared" accounts.
What irks me is I never attempted to share accounts, but about ten years ago they did some big data migration and somehow linked me and my dad under one account. The first few times I went in and they asked for my phone number, they would enter it and then ask "is this you?". I would say no, that's my dad and they would tell me I needed to call their 1-800 number because they had no ability to edit the data. I finally gave up and just accepted it. Now I get an email last month that they've identified me and my dad as sharing accounts and that my order history (99% of the orders) would no longer be viewable to me and would remain under his account and that his account would maintain the Rewards status (which is always top tier). So I basically get screwed out of premium benefits for the rest of this year, and all of next year, and I have no access to my previous order history.
What irks me is I never attempted to share accounts, but about ten years ago they did some big data migration and somehow linked me and my dad under one account. The first few times I went in and they asked for my phone number, they would enter it and then ask "is this you?". I would say no, that's my dad and they would tell me I needed to call their 1-800 number because they had no ability to edit the data. I finally gave up and just accepted it. Now I get an email last month that they've identified me and my dad as sharing accounts and that my order history (99% of the orders) would no longer be viewable to me and would remain under his account and that his account would maintain the Rewards status (which is always top tier). So I basically get screwed out of premium benefits for the rest of this year, and all of next year, and I have no access to my previous order history.
11-05-21, 10:46 AM
#35
DVD Talk Ultimate Edition
Re: So Best Buy's website got lousier
Originally Posted by TomOpus
I've never had anything linked to anyone. I know it's too late but should've fixed that shit when it happened.
11-05-21, 11:00 AM
#36
DVD Talk Hero
Re: So Best Buy's website got lousier
That's ok, your premium Elite benefits are going by the wayside eventually anyway unless you pony up 200 bucks a year for a membership.
