Advice on an ebay sale please?
12-29-15 | 06:21 PM
#27
DVD Talk Legend
Re: Advice on an ebay sale please?
In this case, JZ1276's buyer admitted in his communication that he wanted "dark navy" when the listing clearly (and accurately) said "navy", so because of that admission, he wouldn't have been able to file a case claiming that the item was not as described (at least on the color basis), so this falls under the Seller Return Policy. If JZ1276 has simply chosen "No Returns" that would have been the end of it, and the buyer would have had to suck it up. If you don't alter any of the options, I believe the default return policy is 14 days, buyer pays return shipping, no restocking fee, which is why you were forced to accept the return.
12-29-15 | 09:47 PM
#28
Thread Starter
DVD Talk Platinum Edition
Re: Advice on an ebay sale please?
So this situation screwed me up pretty bad. When the buyer filed a return case, Paypal immediately deducted the item price ($85) from my Paypal account which brought it to $-85. When the item was returned to me, ebay sent me a messsge saying to issue the refund, which I did, & the funds were then taken out of my bank account. On the same day, my ebay seller fees were due, so I went onto Paypal to pay them. Next day, I received emails from my bank saying I was overdrawn which I didn't see how because I had just enough to cover ebay seller fees, the refund for the pants & a couple of other bills I had just paid. I logged onto my bank account and noticed that even though the money for the refund was taken out, there was also a second charge from Paypal combining the ebay seller fees & the $85 for the pants refund. So, it was taken out of my bank account 2x. To make matters worse, I was hit with 3 $35 overdraft fees. First thing I did was call Paypal. I was transferred numerous times & had to explain this situation 3 times & ended up on the phone for a total of around an hour. Then I called my bank & was also transferred 2 or 3 times & had to beg & plead for them to drop the $105 in OD fees & spent around 45 minutes talking to them. Because my Paypal account was negative $85, the money was automatically taken from my bank account when I used Paypal to pay my ebay seller fees. It's all cleared up now but what a fkn nightmare.
Last edited by JZ1276; 12-29-15 at 09:54 PM.
12-30-15 | 12:24 PM
#29
DVD Talk Hall of Fame
Re: Advice on an ebay sale please?
eBay also blocks negative feedback in a few cases where the seller prevails in a dispute over the buyer.
