Your order was not processed.
(Probably your credit card was charged.)

Contact them to make sure that they credit you back.

I enquired about it, and this is the e-mail I received.

quote:<HR>Sorry for the delay in response to your e-mail. Unfortunately a system
error occurred and your order did not process correctly ( this happened to all
orders from the 26th of Aug. to Sept. 5th). This
is why it has not been sent. We noticed that your credit card was charged but
the order wasn't rendered properly. We will issue a refund to your card
immediately. Our programmer is now trying to find out how the problem occurred.
please allow at least five days before re-ordering to ensure that
your refund was completed and that this does not happen again. I am very sorry
for this great inconvenience and as we value you as a customer we hope to have
this sorted out shortly.
Thank you and Best Regards,
VideoNow
<HR>

It happens.

At least they told us. I'll have to order again next week.

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Regards...

John 3:16