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How will DVDempire work out the Leon exchange problem?

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How will DVDempire work out the Leon exchange problem?

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Old 09-08-00 | 06:33 PM
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Leon was the fist DVD is bought from dvdempire. Now that they are going to bring out a fixed DVD of Leon, how will dvdempire let us exchange this? I already watched mine, and did not know about the audio problem until after I opened and checked it out. Will dvdempire make us pay for shipping?
Old 09-09-00 | 03:33 AM
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ttt
Old 09-09-00 | 04:10 PM
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Old 09-09-00 | 04:24 PM
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I sent them an email on 9/7 and still have still not recieved a reply.

Old 09-09-00 | 06:13 PM
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Yeah, and I know DVEMPIRE seems to answer questions here, so I was thinking it would be faster on this board. I do know the other online stores are paying for shipping and everything..so I hope Empire does this as well.
Old 09-10-00 | 04:37 PM
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Old 09-11-00 | 01:28 PM
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Maybe we'll hear somthing today?
Old 09-11-00 | 01:56 PM
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yeah..I hope.
Old 09-11-00 | 07:14 PM
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I do not think they answer emails....crap
Old 09-11-00 | 09:22 PM
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Still no email reply from them. And I see Steven N active at HomeTheaterForum so I can only guess they don't want to deal with the situation.

Old 09-11-00 | 10:47 PM
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Old 09-12-00 | 05:25 AM
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Matthew's online enemy!!!
Old 09-12-00 | 03:49 PM
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Old 09-12-00 | 08:25 PM
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Okay...okay.....back into the office. I always like dealing with these high stress situations.

We are awaiting a call back from our rep at Columbia and so is the reason for not having a more specific answer.

Rest assured I was not avoiding this issue....just working for a living and trying to roll-out our new Q4 programs.......sorry.



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Old 09-12-00 | 08:57 PM
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Steve:

What's the ETA on the corrected Spinal Tap discs to ship?
Old 09-12-00 | 09:26 PM
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As stated in the other forum thread....we are expecting to receive them tomorrow....no promises when it comes to promises. However, I spoke to our MGM rep and they state the same.

Thanks for the patience.

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Old 09-13-00 | 01:32 PM
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Thanks Steve.

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