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Got a refund check for a transferred Reel order that was cancelled by Buy!

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Got a refund check for a transferred Reel order that was cancelled by Buy!

Old 08-26-00, 09:11 PM
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Imagine my surprise to get a check from Hollywood Video today. This must be for my one outstanding and fully paid Princess Mononoke order that got transferred and then later cancelled by Buy. I had been dealing with Buy exclusively for this refund and was expecting a gift certificate refund from Buy. I did give Buy's customer service all the details about the order including the codes for the $10 store credit and the gift certificate used in that order.

So there is hope out there for those who are still expecting a refund after all.
Old 08-27-00, 01:28 AM
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Did you contact Hollywood Video or did they do this of their own fruition?

I'm currently pursuing buy.com about a $50.01 GC I used on X-Files Season 2 Box Set, for which one of their CSR supervisors is supposed to be looking into it and emailing me back. That was this past Tuesday and still no email...
Old 08-27-00, 04:21 AM
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No, I didn't contact Hollywood Video at all. Buy.com must have done it. That was about 3 weeks ago though. I believe Buy now asks people to email Reel about their refund. A friend of mine did just that last week and hasn't gotten any response from Reel yet.

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