Store Forum Share Your Shopping Experiences at Stores both Online and Off.

Amazon Returns and Exchange Question

Old 12-25-13, 01:06 PM
  #1  
DVD Talk Godfather
Thread Starter
 
DJariya's Avatar
 
Join Date: Aug 2002
Location: La Palma, CA
Posts: 53,868
Amazon Returns and Exchange Question

I have a question if someone can possibly answer this.

About 1 week ago, I purchased a Google Chromecast from Amazon for $29.99 and it's already set up and installed.

Opened my friend's Christmas gift today and low and behold, my buddy also got me a Chromecast. I don't really need 2 Chromecasts, so I'm trying to figure out the best course of action with it.

He wrapped it separately, so I don't have the little gift receipt with the order number. So I can't do a direct exchange of his purchase from Amazon. I know he bought it off Amazon because he bought a few other things for me off my Amazon wish list and I saw it was noted on the website.

Now since I coincidentally purchased it, would I be able to send it back to Amazon as a return passing it off as my own purchase? My only concern is while the UPC symbols are the same, each device has a unique serial number, so I'm not sure if Amazon takes that into account. I haven't opened it yet, so any input would be great.
DJariya is offline  
Old 12-25-13, 05:37 PM
  #2  
DVD Talk Platinum Edition
 
Join Date: Mar 2009
Posts: 3,010
Re: Amazon Returns and Exchange Question

I'm not sure about the serial number situation, but I believe the return shipping cost would be $4.99 per package and an additional 75 cents per pound - which means you would get less than the $29.99 of course. That's something to consider.
MLBFan24 is offline  
Old 12-26-13, 08:58 AM
  #3  
Challenge Guru & Comic Nerd
 
Trevor's Avatar
 
Join Date: Apr 1999
Location: spiritually, Minnesota
Posts: 34,061
Re: Amazon Returns and Exchange Question

Might be better to re-gift it or sell it here. I'd hate to eat that $5 just on principle.
Trevor is offline  
Old 12-26-13, 06:36 PM
  #4  
DVD Talk Godfather
Thread Starter
 
DJariya's Avatar
 
Join Date: Aug 2002
Location: La Palma, CA
Posts: 53,868
Re: Amazon Returns and Exchange Question

Contacted Amazon CS. The guy was really cool. Told him that I didn't have an order number and asked him to locate the Chromecast on my friend's account. Turned out he actually bought it off his wife's account. Anyways, they processed it with no problem. E-mailed me a pre-paid UPS shipping label for me to drop off the package. I should get the amount credited back as a Gift Card to my account once they receive it.
DJariya is offline  
Old 12-01-14, 11:15 PM
  #5  
Moderator
 
story's Avatar
 
Join Date: Mar 2000
Location: Hope.
Posts: 8,249
Re: Amazon Returns and Exchange Question

Wondering if I ended up putting a little red flag on my Amazon account over $2.50. Thoughts?

I had a camel3 price watch for a long time on Imitation of Life (2-disc, both versions of the film) and I got an alert last week it was down to $6.98 so I bit. While it was already on its way to me, I learned DeepDiscount had it for $3.99 and the picture showed it came with plus digital copies of the film. Both had the same release date, however, so I was thinking it would be fine.

My Amazon copy arrived today and sure enough, no digital copies. Not a big deal but it's sort of irritating to know I could've gotten more for $2.50 less. Heck, even with $2 shipping and the 15% off Cyber Monday coupon it would still come out less at DeepDiscount. Been a long time since I've returned something at Amazon and out of curiosity, I went to return it for the reason "found lower price." I put a link to DeepDiscount in the comments, it processed, and a few seconds later it said I had a refund and I don't have to return the DVD.

I don't have to return the product? That seems really weird to me. Shouldn't they take it back? Should I have said something else or is there a limit on this sort of thing or what? Did I just put a little red flag on my Amazon account over $2.50 by accident? Anybody have insight into this?
story is offline  
Old 12-02-14, 01:21 AM
  #6  
DVD Talk Platinum Edition
 
Join Date: Mar 2009
Posts: 3,010
Re: Amazon Returns and Exchange Question

Since it was buyer's remorse, wouldn't the return shipping cost to Amazon negate the $2.50 difference in savings? I guess that doesn't matter now though. I'm unsure about the red flag, but that is definitely strange that they don't want the DVD back.

I like using Camel with Amazon as well (didn't know they provide alerts!), but after I reach that price point and make that purchase, I don't bother searching other websites for a better deal. I would just regret it if I found a better deal.
MLBFan24 is offline  
Old 12-02-14, 01:36 AM
  #7  
DVD Talk Hero
 
Josh-da-man's Avatar
 
Join Date: Sep 2000
Location: The Bible Belt
Posts: 30,243
Re: Amazon Returns and Exchange Question

Originally Posted by story View Post
Wondering if I ended up putting a little red flag on my Amazon account over $2.50. Thoughts?
Possibly, yes. You probably don't want to make a habit out doing this.
Josh-da-man is offline  
Old 12-02-14, 07:15 AM
  #8  
DVD Talk Gold Edition
 
Perkinsun Dzees's Avatar
 
Join Date: Jan 2003
Location: CA
Posts: 2,890
Re: Amazon Returns and Exchange Question

Originally Posted by story View Post
I don't have to return the product? That seems really weird to me. Shouldn't they take it back? Should I have said something else or is there a limit on this sort of thing or what? Did I just put a little red flag on my Amazon account over $2.50 by accident? Anybody have insight into this?
I've had this happen before. I think this occurs every now and then when you try to return products that don't have a high price tag. It probably makes more sense for them to make the customer happy then to have them go through the whole process of returning a cheap item.

Not that this happens all the time, but I think if you are a good customer with Amazon then there are certain orders where they would rather just refund the cost of a reasonably priced item and let you keep it rather than return it.
Perkinsun Dzees is offline  
Old 12-02-14, 09:59 AM
  #9  
DVD Talk Godfather
 
fumanstan's Avatar
 
Join Date: Oct 2002
Location: Irvine, CA
Posts: 55,343
Re: Amazon Returns and Exchange Question

Unless you've done a bunch of returns, I don't think there's anything to worry about.
fumanstan is offline  
Old 12-02-14, 10:31 AM
  #10  
DVD Talk Hero
 
davidh777's Avatar
 
Join Date: Oct 2003
Location: Home of 2013 NFL champion Seahawks
Posts: 40,675
Re: Amazon Returns and Exchange Question

Yeah, I think they just figure the cost of your returning something and their receiving the item and processing it is not worth their trouble.
davidh777 is offline  
Old 12-02-14, 08:07 PM
  #11  
DVD Talk Special Edition
 
Join Date: Sep 2011
Location: Los Angeles
Posts: 1,954
Re: Amazon Returns and Exchange Question

Originally Posted by story View Post
Wondering if I ended up putting a little red flag on my Amazon account over $2.50. Thoughts?
It may be variable based on how much you've ordered from them in the past, but based on my experiences then I'd say that you should be fine. I had something similar a few years ago where I ordered the last new copy of a DVD that was going oop ($5-$6) and the copy they sent me had no shrink and the snapper case was pretty beat up. They told me to keep it too after I chatted with them, I asked if they were sure, and they said yes.

Since then they've offered a free book in a similar circumstance where the book was $17-$18 from a $25 or so msrp, plus a few other benefits in other situations like free next day shipping.

Several times I've turned them down, for example the other day I wanted to apply a gc to an order that had just started processing and when the rep. told me she couldn't do it then said she'd forward the matter to the gc dept. I said okay, and then she said that if it didn't happen then just to contact them and they'd refund the cost?!?! The book was a limited edition over $30, but even if not, then I was patiently telling her that I was the one who hadn't switched payment methods sooner and that they hadn't done anything wrong and thanks, but giving it to me for free didn't seem a good idea either way, so please don't.

So yeah, this stuff comes up from time to time and I try not to do it too much, just in case, and certainly not doing it unless Amazon made an actual mistake and keeping the item seems cheaper (or much less hassle) than convincing them to take it back.
Strapped4Cash is offline  

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


Thread Tools
Search this Thread

Archive Advertising Cookie Policy Privacy Statement Terms of Service

Copyright 2018 MH Sub I, LLC dba Internet Brands. All rights reserved. Use of this site indicates your consent to the Terms of Use.