Saw the Gladiator post in this forum and
felt terrible. Please help me fix this problem. I ordered American Beauty and
Gladiator (1992) thinking like a dumb ass that I was getting the Russell Crowe version.
The total came to $34.88 -$10/0ff$30
($24.88). I paid with a $25 Web Certificate.
Does anybody think that Buy.com will give me my $25 back and allow me to reuse the $10 coupon? Cancelling my first order shouldn't
be a problem since both AB and Gladiator don't get released for awhile.

I just checked my Web Certificate balance and the $25 is still there. Will it stay there until AB and Gladiator (1992) ship? If so,
could Buy cancel my old order and place a new order using the same web certificate as payment? What happens if exceed the balance of a Web Certificate? Are you charged finance fees like a regular credit card?


Stupid, Stupid mistake
DO NOT order GLADIATOR from BUY.com
Thanks for any help.

Who knows, it is buy.com we're talking about. . .good, not great prices, but notorius for their customer service.

I wouldn't touch the order just yet. Contact a CSR ASAP! Ask them what you can do to retain your $25 certificate. The $10 GC is no problem as it is still available anyway.

------------------
"You had me at hello.....tear." --Dr. Evil

just checked my web certificate balance and it now has a balance of $1.00 and says
"Pending Merchant Charges" Anyway,
I hope I can get my certificate back.

Anymore comments or ideas. Let me know.
Thanks.

moving to the Online Store Forum

The Horror, the Horror!

Good luck, my friend with dealing with Buy.com's cst service! http://sam.wood.tripod.com/smilies/ghostface.gif

I don't understand how you (or anyone) could buy a DVD without reading what they're buying. Don't take this as a flame, I just really could never picture myself buying something just reading the title and not the description, although Buy.com doesn't have the most detailed info pages.

I recently canceled an order that had a $10 GC in it. When I e-mailed them about using it again they said that even though I canceled the order, I still "technically" used the GC. But, when I called CS the woman said she would reinstate the GC so I could use it on my next order! And as far as the post above, Buy.com doesn't have a description or a picture of the Gladiator DVD so it would be impossible to know that this wasn't the Russel Crowe flick! http://talk.dvdtalk.com/ubb/smile.gif(unless he had checked the DVD Talk forum first ofcourse!!)

[This message has been edited by ECydeDave (edited August 22, 2000).]

Fwiw,

I too ordered Gladiator. I just called up BUY.com and talked with a CSR. She said it IS the Gladiator from this summer. She said the other listing had a 1992 year buy it and this one I ordered was blank. (meaning it was this years version.) I pointed out that the other was VHS and not DVD. Hmm, well I'll see what I receive and if its wrong I'll send it back for something else.

I, too, preordered it b/c they did distinguish for the vhs versions, so it appeared as though the dvd was from this summer. However, I dedided not to risk it and cancelled my order as the CSR had no clue which version it was.