DVD Talk Forum - The complaining about Amazon thread

Quote:

Originally Posted by Meathead (Post 14737776)

Last year Kohl's tested out not accepting Amazon returns in a few stores... they are probably expanding it. Kohl's is struggling to stay in business as it is. Amazon returns haven't turned into sales for Kohl's and Kohl's doesn't hire enough people to do both the returns and the store operations.

Staples (office supplies) has Amazon returns here. Most days there is only one person doing them and that person is expected to also handle the checkout register. The lines get crazy. 90%+ of the people coming in to do Amazon returns walk right back out without buying a thing.

Eventually all these return locations are going to tell Amazon to find someone else.

But doesn't Amazon pay (ie, rent and / or use their own employees) the Kohl's locations for doing their returns? I thought it was some kind of sweet deal for Kohl's, or they would never have agreed to do it in the first place. I mean, besides any "free" extra traffic it might generate, and of course 95% of the people don't buy anything at Kohl's. Common sense. They use Kohl's as a convenient Amazon post office instead.