Re: The complaining about Amazon thread
 

Has anyone used Amazon’s service where they come to your house and set up an item for an extra charge? I’m having it done with an elliptical machine I bought and was curious to know how it is, how they contact you, the whole experience, etc. Thanks in advance.

Re: The complaining about Amazon thread
 

One would think they'd keep "extra help" on for the holidays this year, but I guess some shareholder crunched the numbers and thus crunched the workers and when there's a rush for items to arrive in time it will crunch the consumer but where else are you gonna go Target hahaha give us your money and just keep your mouth shut fools money money money.

Re: The complaining about Amazon thread
 

Deliveries have been horrible this week. Doesn't bode well for the upcoming season. At least I got compensated well.

Re: The complaining about Amazon thread
 

After all these deliveries over the years I finally got one with a slight tear on the slipcover. Doesn't affect anything plus it was one of the Black Friday 4ks for $12. I'm not that anal about slips enough to get a replacement as long as the disc works.

Re: The complaining about Amazon thread
 

This holiday season amazon, USPS, UPS and FED EX all seem to be trying to out-incompetent the competition.

Re: The complaining about Amazon thread
 

I bought a 12-pack of Altoids. As I do every month or two.

It takes a week or two to ship. They ship 1 can instead of 12. It was from Amazon, not a 3rd party seller.

Amazon won't help. Can't return food items.

Then I leave a negative product review, and they removed it. There are a lot of other 1-star reviews for the same problem.

The $2T company ripped me off for $37. Pretty on-the-nose class allegory.

...

I think I put this in here before. But two years ago, one of their drivers hit my car while it was parked out front of my house, and the drove away. I had to eat all the costs. I didn't have a camera pointing at it. And it was a neighbor from 200 feet away who says they saw them drive away. Again, c'mon. Cost me a $1000 deductible, plus my insurance probably went up.

Re: The complaining about Amazon thread
 

^File a chargeback with your CC company.

Re: The complaining about Amazon thread
 

Even though you can't return food items you *can* open a chat and get either a replacement shipment or refund. I've done it several times when food stuff has arrived damaged. You have to work through the useless AI thing before it'll finally get a CS rep online but it's doable.

Re: The complaining about Amazon thread
 

That’s the point of the useless AI thing… keep you from getting actual help until you give up.

Re: The complaining about Amazon thread
 

Nah. As much as I hate them, I need my amazon deliveries. And Amazon bans users for doing chargebacks. And with the way things are going, they’ll probably ban me from Whole Foods and whatever else Amazon owns. Lolz.

Re: The complaining about Amazon thread
 

I need to ween myself off of Amazon and tech-related deliveries in general. I know I live in a city. But my pin drop and instructions are exact. I don't know why it's okay for delivery people to throw a package at a door and walk away. I don't appreciate scavenger hunts with awkwardly walk up to my neighbors doors and peek on their porches. I need to get back into the habit of going to the store, and buying the item.

As soon as I saw it was delivered, but my dog wasn't out there barking at the door, I knew they probably delivered somewhere else. If it was a porch pirate (which I did have last December, tis the season), very unlikely my dog would have let two people come up without a peep.

I had to struggle to get their stupid AI chatbot to recognize that my entire order was missing, and not just one item. And then it's just like "check back tomorrow". Do they think the box is going to materialize outside my door? Or are they hoping that a percentage of their customers get frustrated and don't follow up and they get to avoid the $95 liability?

I also paid an extra $5 for 3-hour delivery. I didn't pay for fast delivery because I didn't need it. Zero chance of getting that refunded. Again, 2 trillion dollar company and I'm the one stuck holding the bill.

And I get that this is a working class privilege problem. Some people have real problems. I guess it's just sad to see a deuteriation of something that worked perfectly fine.

https://cimg6.ibsrv.net/gimg/dvdtalk...7fef0d6b6b.jpg

Re: The complaining about Amazon thread
 

I always get a photo of my package on my porch. I assumed that was SOP.

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Just type live person in the box until the AI complies. It's the only way to get service... but then you have to make sure the rep does what they say they will do... which is a coin flip at best.

I have extracted over $150 in compensation in the last month from Amazon for delayed packages and having to contact support multiple times for resolution.

Re: The complaining about Amazon thread
 

It's supposed to be.

Re: The complaining about Amazon thread
 

Okay they refunded me via chatbot. They made me wait till the next day to request a refund. I was also annoyed by how hard it was to get them to look at the order, not a specific item from the order. And just hiding it overall. They do this because they want people to sorta forget about it or not try. With their volume, they probably make tens of millions daily from lost orders that people give up on.

Yea the driver didn't leave a picture. If they did, I could have probably tracked down the neighbor.

I'm not sure why Amazon would allow a driver to deliver without pics.

Re: The complaining about Amazon thread
 

Oh, two amazon orders that went out for delivery this morning and are now not going to be delivered today. Fucking Bezos.

Re: The complaining about Amazon thread
 

I've made probably 1000s of Amazon orders over the past 25 years. Their delivery service tends to take a hit in the Christmas shopping season and their annual "Prime" days event. I think it's all the temp delivery workers they hire for those periods and rush to get stuff out quickly. Mostly it's fine outside of those times.

If it is any consolation, USPS delivery is worse than ever. Easily the worst in my lifetime.

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I have experienced the same, and I've seen many reports on Reddit of the same thing. It appears to be endemic in Amazon Support. I'm guessing there are some metrics that create perverse incentives for CSRs to lie to customers about compensation, with no repercussions to them for doing so. There are so many times where I have to do multiple follow-ups to get the credits promised, and they don't even bat an eye when I tell them something was promised, and I didn't get it.

I got so sick of it this week when I had to contact them a third time for $25 worth of credits, that I demanded $50 worth of credit because of their shenanigans. No push back at all. They gave me the $50. I think that's going to be my M.O. from now on. Each additional time I have to contact them, I'm going to demand that the credit be doubled.

Re: The complaining about Amazon thread
 

Ordered something Saturday and it said it would be here on Sunday if I ordered within the next 7 hours.. I ordered right away and then got a notice that it wouldn't be here until today (Monday) and it's not here yet.

Then in the wee hours of this morning i ordered something and it said "same day delivery" if I ordered within the next hour. I ordered right away and now it says tomorrow.

I understand they can't always get everything right away (even thought here is a warehouse very close to me) but this certainly doesn't seem right that it's purposely not providing the right information.

Re: The complaining about Amazon thread
 

My mom ordered some catfood for the master and I decided to order 5 4K UHDs at the same time. Just got the email stating that they were delayed in shipping and won't be here today like it stated when the order was placed. Not surprised at this point.

Re: The complaining about Amazon thread
 

Amazon just started local drone delivery for Prime members but you have to live within 7.5 miles of the distribution center in Kansas City Kansas but I am not since I'm by Kansas City Missouri. It's a $10 fee to use and there are other restrictions but I would've tried it out once.

Not as much a complaint than being bummed out. Maybe they'll expand coverage in the future. At least I still have same day/next day delivery...which is still sweet.

Re: The complaining about Amazon thread
 

I ordered something yesterday that was supposed to be delivered today.
Still hasn't shipped according to their tracker.

Needed it today.

How do we go about complaining about this to Amazon?

Re: The complaining about Amazon thread
 

Go to customer service chat. Tell them the expected date of delivery and the actual date of delivery. Tell them you'd like some kind of credit due to the inconvenience. I usually get at least $5 credit, or sometimes they refund the cost of the item or other stuff.

Re: The complaining about Amazon thread
 

Thanks
I did all that last night.

This was a pool draining hose that I wanted yesterday so I could drain our pool out into the street for an inspection tomorrow.

The guy kept saying not to worry.
He will take care of it.

Still hasn't shipped. They put a $5 credit on my account.
We will likely just cancel it

Re: The complaining about Amazon thread
 

Now that Amazon just doesn't have real competition, they do the bare minimum service necessary to keep customers. I won't blame Amazon in this case but a porch pirate stole a limited edition Blu-ray set Amazon had delivered to me on a Saturday two weeks ago. The thief sliced open the mailer and left it empty. The Amazon rep refunded the purchase immediately but couldn't replace the order since it was sold out.:(

I always dread when Amazon delivers me items on a Saturday, the only times I've had issues in the past decade with thieves stealing Amazon deliveries were on Saturdays. They follow the delivery trucks around and scoop them up a few minutes after the items are delivered.

Re: The complaining about Amazon thread
 

I have another one that's supposed to get delivered tonight.


https://cimg9.ibsrv.net/gimg/dvdtalk...a41bfb9de.jpeg

Re: The complaining about Amazon thread
 

I have largely stopped ordering from them unless the pricing is a steal. They opened a facility less than 10 minutes from my house and now I cannot get anything in less than 5-6 days. I still look there for a reference point, then find another vendor.

Its as if the facility now has to inject themselves into the shipping process, whereas things would come straight to me in fewer stops before.

Re: The complaining about Amazon thread
 

I don't think any of this will come as a surprise but the lawsuit CA filed against Amazon about pressuring vendors to increase prices revealed some emails about their tactics:

https://arstechnica.com/tech-policy/...-lawsuit-says/

Re: The complaining about Amazon thread
 

The above about price fixing is why I've been calling Amazon a monster for 15 years. That patently proves the point. In glorious technicolor. The goddamn bastards... truly evil incarnate.

Re: The complaining about Amazon thread
 

Amazon has stopped allowing me to do returns at local Whole Foods and Kohls.

Added to that I have to figure out what combo reasons I need to use to get a return that isn't into center city Philadelphia.

Re: The complaining about Amazon thread
 

Just you, or did they stop accepting all returns at those stores?

Re: The complaining about Amazon thread
 

My mom and brother both placed a huge order of pots, pans and clothes to be delivered today. Amazon shipped them in four different packages and each is supposedly out for delivery on different trucks. I have a feeling I am going to be sitting here all day waiting for them and all four get pushed back to tomorrow at the earliest.

Re: The complaining about Amazon thread
 

I received Natural Born Killers and American Pie 4k discs and they came with the slipcovers but not shrinkwrapped or sealed in plastic.

WTF?

Re: The complaining about Amazon thread
 

Were those discs part of that 3 for $33 sale because you wouldn't be the only person that has happened to.

Re: The complaining about Amazon thread
 

I don't think so but they were on sale or a limited deal if that counts?

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Man, if that's true, it's a death knell for Amazon. Doesn't make much sense. The whole Kohl's easy return capability is the major reason why so many I know kowtow to Amazon Prime and buy so much from the company. I've had to use that return service several times, and even I admit that it worked very well.

Re: The complaining about Amazon thread
 

I've been trying to figure out what is causing it.

Have been getting my small deliveries to Amazon lockers near us in Delaware to avoid taxes.
Return options have been either to Amazon drop off in center city Philly or local ups stores but no Whole Foods or Kohls.

So the only common thing is the Amazon lockers

Re: The complaining about Amazon thread
 

Was curious and just started the process of a return to see. Still have the option for both Kohls and Whole Foods as drop-off.

Re: The complaining about Amazon thread
 

Last year Kohl's tested out not accepting Amazon returns in a few stores... they are probably expanding it. Kohl's is struggling to stay in business as it is. Amazon returns haven't turned into sales for Kohl's and Kohl's doesn't hire enough people to do both the returns and the store operations.

Staples (office supplies) has Amazon returns here. Most days there is only one person doing them and that person is expected to also handle the checkout register. The lines get crazy. 90%+ of the people coming in to do Amazon returns walk right back out without buying a thing.

Eventually all these return locations are going to tell Amazon to find someone else.

Re: The complaining about Amazon thread
 

Amazon driver just dropped of some shoes my brother ordered. The driver was telling me and my dad that Bezos had all of the airconditioners removed from the vans. He also said that amazon is getting a new fleet of vans and the drivers will have to take a class to learn how to used them. Also, they won't have air conditioners.