DVD Talk Forum

DVD Talk Forum (https://forum.dvdtalk.com/)
-   Store Forum (https://forum.dvdtalk.com/store-forum-7/)
-   -   The complaining about Amazon thread (https://forum.dvdtalk.com/store-forum/605782-complaining-about-amazon-thread.html)

Dragon Tattoo 10-30-13 01:19 AM

Re: The complaining about Amazon thread
 

Originally Posted by stvn1974 (Post 11888788)
The order of three books that was supposed to be here today wasn't delivered. It shows they were all shipped on the 28th but the tracking number from UPS just says that a shipping label has been created. All three books came out today and I selected release day shipping. I did receive packages from UPS from other retailers today. I really am done this time. I can get MP3s and e-books off iTunes so I have no use for amazon anymore.

Good riddance.

PhantomStranger 10-30-13 01:32 AM

Re: The complaining about Amazon thread
 

Originally Posted by Spottedfeather (Post 11887770)
The only real problem I've had with amazon is that I ordered a blu-ray and a dvd that were supposed to have slipcovers. I tried 3 times to get the slipcovers, but none of the orders they sent had the slipcovers.

Slipcovers from Amazon seem to be highly regional, depending on the specific warehouse. Some areas run out of slipcovers almost immediately, while other parts of the country might get them for months after release.

dleedlee 10-30-13 10:57 AM

Re: The complaining about Amazon thread
 
Saw this on another forum:
Amazon Prime 1 Yr membership for $59 + taxes (possible YMMV)
http://slickdeals.net/f/6369906-amaz...possible-ymmv?

maxfisher 10-30-13 01:46 PM

Re: The complaining about Amazon thread
 

Originally Posted by My Other Self (Post 11885651)
Just read on the Amazon message boards that Prime is going up to $99 in 2014 for new subscribers and renewals. Yikes.

I probably won't renew at that price. Over the past 3 months since I renewed, Amazon has shipped everything I've ordered via USPS. 5 of my 11 orders in that period have been 1-3 days past their quoted 2-day delivery. I'm not seeing anything to indicate if that's a widespread problem, but it's certainly irritating. All of my orders except one would've qualified for free shipping anyway and probably come in about the same amount of time. If this continues much longer, I'll not renew next year and just shift the majority of my Amazon purchases to stores that PM them.

SethDLH 11-05-13 02:42 PM

Re: The complaining about Amazon thread
 
I placed an order yesterday before 9am Eastern time- within an hour or 2 it went into "shipping soon" which lasted until this morning when it went to "shipping now", which lasted until about 3pm today and its now "preparing for shipment"

How many stages can Amazon possibly come up with before the damn thing gets onto a truck. Prime is quickly losing its luster.

boc4ever 11-05-13 06:54 PM

Re: The complaining about Amazon thread
 

Originally Posted by SethDLH (Post 11897298)
I placed an order yesterday before 9am Eastern time- within an hour or 2 it went into "shipping soon" which lasted until this morning when it went to "shipping now", which lasted until about 3pm today and its now "preparing for shipment"

How many stages can Amazon possibly come up with before the damn thing gets onto a truck. Prime is quickly losing its luster.

You know what? I have noticed a pattern with that. Call me a conspiracy theorist, but this sounds very likely to be a result of demonstrating profitability in this final part of the year. From November onward, it seems like everything goes into the "shipping soon" stage pretty quickly. I'm assuming now that it is to reduce the likelihood you will change your mind and cancel the order. Just a thought.

SethDLH 11-05-13 07:58 PM

Re: The complaining about Amazon thread
 

Originally Posted by boc4ever (Post 11897712)
You know what? I have noticed a pattern with that. Call me a conspiracy theorist, but this sounds very likely to be a result of demonstrating profitability in this final part of the year. From November onward, it seems like everything goes into the "shipping soon" stage pretty quickly. I'm assuming now that it is to reduce the likelihood you will change your mind and cancel the order. Just a thought.

I can see that being the case. And not just for the holiday season.

hifiHigh 11-06-13 09:53 PM

Re: The complaining about Amazon thread
 
I stopped using Amazon a while ago when they raised the S&H to 4.00 for a 3.00 CD...
Plus the fact that they do not combine shipping - so if I want 3 CD's from 1 seller I have to pay 4.00 for EACH CD mailed. That's 12.00 to ship 3 CD's. BS.
Now I just go there for the reviews and information.

Josh-da-man 11-07-13 09:37 AM

Re: The complaining about Amazon thread
 
How do they come up with that pricing, anyway?

How does a CD or DVD cost as much to ship as a book? It's the same price to ship a fucking DVD in an eco case (which weights about as much as a feather) as it is to ship a giant hardcover book (like a volume of Absolute Sandman, which weighs almost eight pounds).

Viper187 11-07-13 07:10 PM

Re: The complaining about Amazon thread
 
I don't even know where to begin. I'll list what I can think of at the moment...
  • The DVD cases they use for multi-disc DVD-R sets are horrible! Is there any other place I can order season 5 of Becker to get it in a case that won't scuff/scratch the discs in transit!?! I emailed these idiots and was very specific that the DVD case itself was of utter shit quality, and all they did was reship season 4 in the same cheap case.
  • The sales tax being added in my state now really kills the deal on some things. Pisses me off NewEgg's BD/game selection and prices tends to suck so much. I used to see a lot more deals for games on NewEgg, now they're like not restocking ANYTHING.
  • WTF is with warehouse deals slapping nasty stickers on everything THEN shrink wrapping it!? Shrink wrap it, THEN super glue your goddamn stickers on instead of ruining my DVD/game case!
  • Do they ever close accounts on the garbage sellers? Seriously. I'm not buying from some dude with 67% feedback. I'm tired of scrolling through so many useless listings to find the condition I want from a seller that doesn't suck. Would it really be that hard to give me the option of hiding sellers below 90% feedback?
  • Wishlist sorting - FAIL. I always view my lists by price low to high but it insists on tossing random expensive items at the top before showing the rest sorted properly. I've emailed about this twice over the past 5 months and it still does it.
  • How can one of the biggest online retailers there is STILL refuse to let people choose their shipping carrier? Is it that fucking hard to add the option for a detailed list of carriers, speeds, and prices if you want to pick for yourself!? Damn.
  • Why can't Prime members get any shipping discount whatsoever at international Amazon sites? Our accounts still work. Our Prime should give us some kind of break on the shipping cost.
  • Another thing about international Amazon: Why the hell can all the other UK shops (ShopTo, Zavvi, etc) ship games/consoles to the US, but Amazon UK can't? Amazon DE even does it. Same question goes for Amazon CA for that matter.
  • Blu-rays over a year old that are still stupid expensive. Who the fuck is still shelling out $30 for something like Machine Gun Preacher when there's no way in hell it should be costing more than $15!? I just got it for $9.50 in that half off promo at FoxConnect. Red and GI Joe definitely come to mind as well. The goddamn sequel to Red is out and I still haven't seen it hit $9.99. I've also seen seasons of Game of Thrones on BD for $35 at Walmart all the time, but Amazon never drops them below $40. What gives? I wonder if Walmart ever has Law & Order SVU for a decent price. That's another series that never sees price drops. It's DVD. Come off the $30+ price tag already!

PhantomStranger 11-07-13 07:26 PM

Re: The complaining about Amazon thread
 
Amazon definitely needs to use less ruinous stickers for Warehouse Deals and their Prime Fulfillment program. Those stickers are virtually impossible to remove without residue or damage to the item.

hifiHigh 11-07-13 09:36 PM

Re: The complaining about Amazon thread
 

Originally Posted by Viper187 (Post 11900655)
I don't even know where to begin. I'll list what I can think of at the moment...
  • The DVD cases they use for multi-disc DVD-R sets are horrible! Is there any other place I can order season 5 of Becker to get it in a case that won't scuff/scratch the discs in transit!?! I emailed these idiots and was very specific that the DVD case itself was of utter shit quality, and all they did was reship season 4 in the same cheap case.
  • The sales tax being added in my state now really kills the deal on some things. Pisses me off NewEgg's BD/game selection and prices tends to suck so much. I used to see a lot more deals for games on NewEgg, now they're like not restocking ANYTHING.
  • WTF is with warehouse deals slapping nasty stickers on everything THEN shrink wrapping it!? Shrink wrap it, THEN super glue your goddamn stickers on instead of ruining my DVD/game case!
  • Do they ever close accounts on the garbage sellers? Seriously. I'm not buying from some dude with 67% feedback. I'm tired of scrolling through so many useless listings to find the condition I want from a seller that doesn't suck. Would it really be that hard to give me the option of hiding sellers below 90% feedback?
  • Wishlist sorting - FAIL. I always view my lists by price low to high but it insists on tossing random expensive items at the top before showing the rest sorted properly. I've emailed about this twice over the past 5 months and it still does it.
  • How can one of the biggest online retailers there is STILL refuse to let people choose their shipping carrier? Is it that fucking hard to add the option for a detailed list of carriers, speeds, and prices if you want to pick for yourself!? Damn.
  • Why can't Prime members get any shipping discount whatsoever at international Amazon sites? Our accounts still work. Our Prime should give us some kind of break on the shipping cost.
  • Another thing about international Amazon: Why the hell can all the other UK shops (ShopTo, Zavvi, etc) ship games/consoles to the US, but Amazon UK can't? Amazon DE even does it. Same question goes for Amazon CA for that matter.
  • Blu-rays over a year old that are still stupid expensive. Who the fuck is still shelling out $30 for something like Machine Gun Preacher when there's no way in hell it should be costing more than $15!? I just got it for $9.50 in that half off promo at FoxConnect. Red and GI Joe definitely come to mind as well. The goddamn sequel to Red is out and I still haven't seen it hit $9.99. I've also seen seasons of Game of Thrones on BD for $35 at Walmart all the time, but Amazon never drops them below $40. What gives? I wonder if Walmart ever has Law & Order SVU for a decent price. That's another series that never sees price drops. It's DVD. Come off the $30+ price tag already!


agree with your entire post....

Norm de Plume 11-08-13 03:16 PM

Re: The complaining about Amazon thread
 
This is not a complaint, but a question.

I have made hundreds of online purchases over the years, and have never been ripped off. About three weeks ago I purchased a game from an Amazon.ca merchant. This person is in Canada as well, and the item should have arrived within the week, even using regular mail. Anyway, it is now a few days after Amazon's delivery window, and it still hasn't arrived. To be extra-reasonable, I will wait until Monday. The seller's feedback has, in the meantime, exploded with negative comments about not-received purchases.
Assuming the game doesn't arrive on Monday, which is almost a certainty, I will email the seller asking for a refund. I also assume I will hear nothing back, in which case I will file a claim with Amazon.
Questions: Since this person, and any Amazon Merchant, is essentially "sanctioned" by Amazon, doesn't Amazon have a duty to refund my money? If not, what sort of pressure can Amazon bring to bear to force the seller to refund? Thirdly, is there any action I can take in terms of contesting the charge with Visa? It's not a whole lot of money, but I really bridle at being ripped off.

As an aside unrelated to Amazon, I made a purchase of a DVD with Paypal directly from a DVD company, which was the only way to acquire this particular DVD (the company shall remain nameless for the time being, but it is well-known around here). That was at the same time as the Amazon purchase. Coincidentally, I have not received that DVD either. What is Paypal's mechanism for getting me my money back, if it comes to that?

Thanks for any replies. It's just an unfortunate occurrence that these two purchases would go sour concurrently. I'm an experienced online consumer and have never had trouble either getting my merchandise or getting refunds for lost parcels.

RonG617 11-08-13 05:09 PM

Re: The complaining about Amazon thread
 

Originally Posted by Norm de Plume (Post 11901865)
This is not a complaint, but a question.

I have made hundreds of online purchases over the years, and have never been ripped off. About three weeks ago I purchased a game from an Amazon.ca merchant. This person is in Canada as well, and the item should have arrived within the week, even using regular mail. Anyway, it is now a few days after Amazon's delivery window, and it still hasn't arrived. To be extra-reasonable, I will wait until Monday. The seller's feedback has, in the meantime, exploded with negative comments about not-received purchases.
Assuming the game doesn't arrive on Monday, which is almost a certainty, I will email the seller asking for a refund. I also assume I will hear nothing back, in which case I will file a claim with Amazon.
Questions: Since this person, and any Amazon Merchant, is essentially "sanctioned" by Amazon, doesn't Amazon have a duty to refund my money? If not, what sort of pressure can Amazon bring to bear to force the seller to refund? Thirdly, is there any action I can take in terms of contesting the charge with Visa? It's not a whole lot of money, but I really bridle at being ripped off.

As an aside unrelated to Amazon, I made a purchase of a DVD with Paypal directly from a DVD company, which was the only way to acquire this particular DVD (the company shall remain nameless for the time being, but it is well-known around here). That was at the same time as the Amazon purchase. Coincidentally, I have not received that DVD either. What is Paypal's mechanism for getting me my money back, if it comes to that?

Thanks for any replies. It's just an unfortunate occurrence that these two purchases would go sour concurrently. I'm an experienced online consumer and have never had trouble either getting my merchandise or getting refunds for lost parcels.

Amazon has an A-Z guarentee so if you don't hear from the merchant, contact Amazon and they will give you a refund right away. PayPal is another story. Have had horrible experiences with them. Now if I have to use Paypal I have it linked to my credit card and dispute things through my personal card.

davidh777 11-08-13 05:52 PM

Re: The complaining about Amazon thread
 

Originally Posted by boc4ever (Post 11897712)
You know what? I have noticed a pattern with that. Call me a conspiracy theorist, but this sounds very likely to be a result of demonstrating profitability in this final part of the year. From November onward, it seems like everything goes into the "shipping soon" stage pretty quickly. I'm assuming now that it is to reduce the likelihood you will change your mind and cancel the order. Just a thought.

From my experience, my orders have gone into the "shipping soon" stage pretty quickly for quite a while now. I agree it's annoying, but I don't think it's a conspiracy theory tied to financials.

Norm de Plume 11-08-13 07:58 PM

Re: The complaining about Amazon thread
 

Originally Posted by RonG617 (Post 11902034)
Amazon has an A-Z guarentee so if you don't hear from the merchant, contact Amazon and they will give you a refund right away. PayPal is another story. Have had horrible experiences with them. Now if I have to use Paypal I have it linked to my credit card and dispute things through my personal card.

Thanks. That's reassuring. I'm less concerned about the Paypal order than the Amazon order because the latter is less money and the former is more likely to be resolved without intervention, I think.

Randy Miller III 11-09-13 01:52 PM

Re: The complaining about Amazon thread
 

Originally Posted by boc4ever (Post 11897712)
From November onward, it seems like everything goes into the "shipping soon" stage pretty quickly. I'm assuming now that it is to reduce the likelihood you will change your mind and cancel the order. Just a thought.

It sure doesn't if you're not using Prime. I placed an order last Saturday (with free Super Saver Shipping) and it was stuck in "Not Yet Shipped" until this morning. I called to complain yesterday and they bumped it up to one-day shipping at no charge, so it'll get here Monday. Can't complain overall, but I really was just wondering why an "in stock" item could take so long to get moving.

PhantomStranger 11-09-13 04:35 PM

Re: The complaining about Amazon thread
 

Originally Posted by Norm de Plume (Post 11902247)
Thanks. That's reassuring. I'm less concerned about the Paypal order than the Amazon order because the latter is less money and the former is more likely to be resolved without intervention, I think.

Amazon almost always sides with the buyer and will directly refund you themselves if the seller skips town or something. This is true for the first few claims each person makes, guaranteed.

Norm de Plume 11-09-13 10:05 PM

Re: The complaining about Amazon thread
 

Originally Posted by PhantomStranger (Post 11902957)
Amazon almost always sides with the buyer and will directly refund you themselves if the seller skips town or something. This is true for the first few claims each person makes, guaranteed.

Good news. I have never run into trouble and had to make a claim.

dvd-4-life 11-11-13 09:44 AM

Re: The complaining about Amazon thread
 
I made two seperate orders with Amazon last week so that I could send one order as a gift and of course,they combined the orders(got free shipping on both). UPS supposedly made an attempt on Saturday(I was home all day Saturday). Don't know why they aren't attempting delivery today but called their 800 # as it said it was scheduled for a Tuesday delivery.

If they had sent the orders separately ,it would have probably been sent USPS,so there wouldn't be no problems.

Edit: Called Amazon. I guess that UPS attempted delivery to the local post office but nobody was home and it will be USPS job to deliver the package( whenever they receive it).

A lot of confusion over the delivery of one package.

Update to the edit:Just got 2 emails saying UPS tried to deliver a package to my house(that's not what Amazon said).

fujishig 11-11-13 03:29 PM

Re: The complaining about Amazon thread
 
Doesn't quite fit the theme of this thread, but oh well:

http://www.latimes.com/business/la-f...#axzz2kNIkiGEu


The postal service will deliver Amazon packages on Sundays in the L.A. and New York metropolitan areas at no extra charge starting this week. The service will expand to other cities next year.
Cool!

boc4ever 11-11-13 04:08 PM

Re: The complaining about Amazon thread
 
Well, I am thinking I owe Amazon a big thank you for raising shipping prices. I was close to placing 4 orders within the last week and was deterred by the shipping. If this is their way of becoming more profitable, it is certainly backfiring in my case. For someone placing a big order, it is not a big deal, but for myself, I struggled to meet the $25 but always added extra items. Now, I talk myself out of it and just give up on the orders. I will be doing more price matching and using my red card for free shipping from Target.

Ranger 11-11-13 04:35 PM

Re: The complaining about Amazon thread
 
Great, now we have to watch out for packages coming in on SUNDAYS??

Yes, it's cool for those places that have or will get it. Wonder if Netflix would do this for discs. Probably not.

stvn1974 11-11-13 05:52 PM

Re: The complaining about Amazon thread
 
Amazon is wanting to get into food delivery and Sunday deliveries would help with that. Not sure how they will fit a jar of pickles in one of those bubble mailers, however.

Sonic 11-11-13 06:42 PM

Re: The complaining about Amazon thread
 

Originally Posted by boc4ever (Post 11904944)
Well, I am thinking I owe Amazon a big thank you for raising shipping prices. I was close to placing 4 orders within the last week and was deterred by the shipping. If this is their way of becoming more profitable, it is certainly backfiring in my case. For someone placing a big order, it is not a big deal, but for myself, I struggled to meet the $25 but always added extra items. Now, I talk myself out of it and just give up on the orders. I will be doing more price matching and using my red card for free shipping from Target.

I shop a lot at amazon but for small items. The shipping increase now has me shopping more on ebay where I can find the little items for cheaper with free shipping.

PhantomStranger 11-12-13 11:49 AM

Re: The complaining about Amazon thread
 
If the Postal Service is successful with Sunday delivery it will only be a matter of time before FedEx and UPS get into it. I had been wondering for a few years why some company hadn't been more aggressive with weekend deliveries, considering more people are home to actually accept them.

Viper187 11-12-13 12:02 PM

Re: The complaining about Amazon thread
 

Originally Posted by PhantomStranger (Post 11905924)
If the Postal Service is successful with Sunday delivery it will only be a matter of time before FedEx and UPS get into it. I had been wondering for a few years why some company hadn't been more aggressive with weekend deliveries, considering more people are home to actually accept them.

Exactly! People work all week, then they get screwed on the weekend cause nothing is open (or opens late) and there's no mail. It's almost 2014 now. I'm tired of this "nobody needs to do anything on Sunday" bullshit church mentality.

hifiHigh 11-13-13 06:33 AM

Re: The complaining about Amazon thread
 

Originally Posted by Viper187 (Post 11905942)
Exactly! People work all week, then they get screwed on the weekend cause nothing is open (or opens late) and there's no mail. It's almost 2014 now. I'm tired of this "nobody needs to do anything on Sunday" bullshit church mentality.

umm, it's not necessarily about 'church'.
It's a day of rest and reflection or to maybe spend time with family or just relax from a week of work.

BTW, if you don't want to go to "church" then you don't have to....

Viper187 11-13-13 06:45 AM

Re: The complaining about Amazon thread
 

Originally Posted by hifiHigh (Post 11907062)
umm, it's not necessarily about 'church'.
It's a day of rest and reflection or to maybe spend time with family or just relax from a week of work.

BTW, if you don't want to go to "church" then you don't have to....

Why Sunday then? Because the fucking bible thumpers started it. Plain and simple.

TerryW 11-13-13 08:25 AM

Re: The complaining about Amazon thread
 

Originally Posted by Viper187 (Post 11907065)
Why Sunday then? Because the fucking bible thumpers started it. Plain and simple.

That's right. Blue Laws

hifiHigh 11-13-13 05:57 PM

Re: The complaining about Amazon thread
 

Originally Posted by Viper187 (Post 11907065)
Why Sunday then? Because the fucking bible thumpers started it. Plain and simple.

Like I said, don't go to church if you don't want to.

Beyond that, cry me a river, build a bridge, and get over it....

davidh777 11-13-13 06:06 PM

Re: The complaining about Amazon thread
 

Originally Posted by Ranger (Post 11904985)
Yes, it's cool for those places that have or will get it. Wonder if Netflix would do this for discs. Probably not.

I doubt it. It sounds like Amazon is paying the post office for this, and as we've said in other threads, it's to Amazon's advantage to get their stuff to people sooner, but it's to Netflix's advantage to get it to them slower. I can't see them paying extra just so people will turn around their discs faster. :)

Sonic 11-13-13 07:08 PM

Re: The complaining about Amazon thread
 
The post office don't got any money to deliver on Sundays but Amazon worked out a deal to feed them lots of money to spice up amazon prime. Remember when the post office wanted to stop delivery on saturday? That was to save on costs. But the government overruled their decision.

Amazon is helping the post office.

I seriously doubt UPS and FedEx will do the same. They don't have the money to pay their employees.

Vipper II 11-13-13 07:08 PM

Re: The complaining about Amazon thread
 
I find it interesting how the USPS was talking about dropping Saturday service because of its financial situation, and it never happened, and now Sunday delivery is coming. Maybe Amazon's making it worth their while.

Sonic 11-13-13 07:18 PM

Re: The complaining about Amazon thread
 

Originally Posted by Vipper II (Post 11908089)
I find it interesting how the USPS was talking about dropping Saturday service because of its financial situation, and it never happened, and now Sunday delivery is coming. Maybe Amazon's making it worth their while.

Congress intervened.

Pizza 11-13-13 07:46 PM

Re: The complaining about Amazon thread
 
The problem with paypal is they only give you 45 days to log a complaint. I'm used to giving people 6 to 8 weeks to ship me something and then i'll contact them first. That's too short of a time period to know if there's a real issue with an order.

Viper187 11-13-13 07:59 PM

Re: The complaining about Amazon thread
 

Originally Posted by antspawn (Post 11908088)
I seriously doubt UPS and FedEx will do the same. They don't have the money to pay their employees.

What are they, a non-profit organization now? They can only afford 6 days a week? How is one day any different than another? Somebody needs to drag these assholes into the 21st century. There's absolutely no reason they shouldn't be operating 7 days a week.


Originally Posted by Pizza (Post 11908129)
The problem with paypal is they only give you 45 days to log a complaint. I'm used to giving people 6 to 8 weeks to ship me something and then i'll contact them first. That's too short of a time period to know if there's a real issue with an order.

You're joking right? It's almost 2014. There's no excuse for anything taking longer than 2 weeks to get anywhere in the goddamn world, much less being that patient with anything domestic. What the hell does this thread have to do with paypal, anyway?

Sonic 11-14-13 08:36 PM

Re: The complaining about Amazon thread
 
Sunday USPS delivery is for Amazon Prime members.

stevevt 11-15-13 09:02 PM

Re: The complaining about Amazon thread
 
Me:I'm a Prime member and made this order Wednesday. The tracking says it should be delivered today, but it didn't arrive. I'm wondering if I could get refunded -- for example, for the cost of gift wrapping -- for the inconvenience.

Doods:Hello Steven, my name is Doods.
I will be glad to assist you today.

Me:Great

Doods:To further assist you on your concern. May I please have your order number?

Me:xxx-xxxxxxxx-xxxxxxx

Doods:Thank you.

I've checked your order yes we may refund the gift wrapping for you. To compensate for the delay.
I didn't need the order today, but figured I'd see if they'd do anything for me anyhow. For the record, the items were around $30 and the gift wrapping -- now refunded -- was around $9.

I guess I could complain about the CSR's name, but I think it's awesome so I'll refrain. I might also complain about the delay, but the free $9 is more than fair.

Rex Power Colt-Robot Man 11-15-13 10:14 PM

Re: The complaining about Amazon thread
 
I think I've found a new hobby you guys. Raging and trolling 1 star ill informed reviews and their associated comments. Its pretty fun.


All times are GMT -5. The time now is 01:20 PM.


Copyright © 2026 MH Sub I, LLC dba Internet Brands. All rights reserved. Use of this site indicates your consent to the Terms of Use.