Re: UHD release announcements
 

That's what I'm wondering. Almost anything of value considered truly "essential" like toilet paper and sanitizer have been out of stock for weeks. What is Amazon delivering besides food?

Re: The complaining about Amazon thread
 

It shipped from Joliet, IL. That’s not my local warehouse.

Re: UHD release announcements
 

toilet paper has been (and is) in stock. Medicine, cleaning supplies, etc. as well.

I am surprised lwhy's product shipped from IL though. Maybe they're not as backed up as they were, or maybe the suppliers of some of the other items are backed up?

Re: The complaining about Amazon thread
 

Its just a queue. Essential category and maybe SKU shipments come first.

Re: The complaining about Amazon thread
 

Has there been any indication on when Amazon UK will allow for US-based orders to be placed again? I thought I read something about it being until early April. Obviously, with the current state, things are delayed. Just curious if they've specifically said anything.

Re: The complaining about Amazon thread
 

Hey look, it's amazon propaganda on the news ahead of the shareholders call!


Not sure if this is insidious or just really really lazy newsroom editors/producers.

Re: The complaining about Amazon thread
 

It's lazy newsroom editors/producers. The "reporter" in the pkg, Todd Walker, used to work at my station. He now works in Amazon's PR department. https://www.linkedin.com/in/todd-walker-9894882a

Re: The complaining about Amazon thread
 

My last FOUR amazon deliveries each have said that they were delivered on one day (they weren't), and then they show up one or two days later.

Which is fine, but don't give me an expected date, and even go so far as say it was delivered when it's absolutely not, making me think it was stolen or mis-delivered. Just give me the correct info!

What's interesting, all the correct delivery info has a picture of where the package was dropped off. The ones that got delivered a day or two later have no pics.

The first time this happened, I did get a refund, only for the item to show up a day later - am I dishonest for keeping the refund? I mean, Bezos is almost a trillionaire. Not that that makes it alright...

Re: The complaining about Amazon thread
 

No current complaints about my orders but I am not a fan of their new App design at all.

Re: The complaining about Amazon thread
 

I would say it’s fine. Here is the exact wording on Amazon’s shipping status page when your order is more than about 5 days late:

”Your package may be lost. We’re very sorry your delivery is so late. Although it may still arrive, you can request a refund now.”

We’ve had a real problem in Hawaii with the last mile package handoff from Amazon to USPS since the pandemic started. Before the pandemic the delivery times were always spot-on for over a year. Since the pandemic, there have been a number of times where Amazon tracking says it’s been transferred to the local post office and USPS says it’s still waiting for the package from their partner. And it stays in that limbo for 5-10 days until it finally shows up in USPS and then gets delivered the next day. I haven’t asked for refunds on any of them yet because I knew they’d probably make it eventually, but I have been asking for $5 credits every time one of them is late. Racked up $25 in credits so far.

Re: The complaining about Amazon thread
 

Designing apps is certainly not Amazon's strong suit. Both their Prime Video and Music apps are absolutely dreadful to use.

Re: The complaining about Amazon thread
 

Not really a complaint but I ordered something last week and it indicated a Sunday delivery so I selected the option for Monday delivery instead. I forget the term something like my "regular prime delivery day" or something. Didn't know I had one but OK. Found out it's out for delivery today, Sunday, anyway. Oh well, I guess it will be delivered as any other USPS parcel and in the parcel locker.

Re: The complaining about Amazon thread
 

Better watch out... soon you'll get banned for being a "nuissance customer," even thought it's completely Amazon's fault. You do know that some magical, unforgiving algorithm is just waiting with baited fervor, to give you the Amazon ban hammer, once that algorithm's "point of no return flag" is activated?

Would have been better if you had merely requested refund on one or two of those orders instead. The more "negative" interactions with Amazon, the more of a "devil" customer you become, for you're no longer lining Bezos' golden pockets so indiscriminately if you give him hassels / "problems."

Re: The complaining about Amazon thread
 

Which is sad, considering sociopath Bezos has his sights set on world (and space) domination. A customer shouldn't be fearful of getting shut out from "the everything store" when the Amazon empire was built on customer satisfaction and hassle-free returns. If ol' Jeff had his way, Amazon would be "the only store". It's beyond arrogant to go around blacklisting random customers who voice valid complaints when they've been conditioned by his own company to expect a certain level of service and are paying an annual membership fee to get it. They act as though customers are committing fraud by complaining about late shipments. Such complaints are apparently marked as "incidents" on your account when the Amazon algorithm is tallying your worth to them as a customer.

Amazon had stated (on the record, I believe) that there was no cut off when it came to legitimate returns. I never worried about having my account closed because all my returns were legitimate and, in my opinion, not excessive. Yet they still sent me a "Returns Policy Notice" e-mail after I requested returns on five consecutive items, all for valid reasons. The "account specialist" blatantly lied when they claimed some of those items were returned in worse condition then they were delivered to me in, despite my having proof that wasn't true. This was just the company's excuse to intimidate me by threatening partial refunds and bullshit restocking fees. As a result, I haven't bought anything from Amazon in almost three months. It felt weird at first. A huge chunk of the planet has been conditioned to check Amazon before any other site. But it's getting easier all the time, even during a pandemic.

If it did come down to having your account closed, Amazon truly offers no means of appeal once they've judged you guilty. These "specialists" hold the fate of your account in their hands. You're forced to deal with them (normal customer service will not assist), yet they can't even be reached by phone. Someone on Twitter mentioned this specific department is based in the Philippines. They only reply to customers with pre-scripted e-mails stating you've violated Amazon's "terms of service" or "conditions of use". They make it clear their decision to cut ties with you is final and any future accounts you open will also be closed. If you ask them to clarify what specific terms you violated, they pull the "confidentiality" card and stop responding all together. I suspect the entire department might be run by bots.

It's particularly vindictive because they needlessly ban you from Audible, Whole Foods deliveries and any other service that falls under Amazon ownership. You might as well toss your Kindle in the trash at that point - and forget about being refunded for any unused gift card balance. The only time I've heard of a customer successfully getting their account reinstated is when they took their complaint to a local news station. Much like Scientology, Amazon is obsessed with their public image (unless it pertains to their anti-union stance, on which they refuse to budge). They've been known to reverse course if faced with negative publicity that threatens their customer-centric reputation.

Re: The complaining about Amazon thread
 

they used to have a written policy that if a Prime shipment was late, you could get a free month of Prime membership for free (up to 12 months per year of paid Prime). Well, Amazon’s deliveries to Hawaii a few years ago were consistently late. I easily hit the 12 month limit (essentially getting 2 years for the price of 1). They’ve since replaced that with $5 “customer courtesy” credits for late shipments. I haven’t seen any adverse affects from claiming those and I don’t think they’re included In any algorithmic calculation about “problem” customers. If I’d requested 20 refunds/replacements, however, I don’t think it would be the same story. Especially if, on the refunds, they were able to check and see that they had all been ultimately delivered later.

Re: The complaining about Amazon thread
 

Odd question ... and I am sure it has been covered somewhere, so I apologize ...

I'm getting ready to place an order for 4 items (3 packs of pens and a movie), and it offered me a $2 digital credit for the slower shipping. If I ordered each item separately, would I get four offers of $2 credits? How do they determine what gets credits? Sometimes I have gotten them and sometimes not.

Re: The complaining about Amazon thread
 

Normally you would get 4 offers of $2 credits if those were ordered separately. However, the past few weeks I've gotten some offers, some not, even on things which would have gotten the offer before. Some are $1.50, some $1, but I've not yet seen any $2 offers. So... break it up and give it a try. Worst case is they don't offer so you combine them again.

Re: The complaining about Amazon thread
 

I've noticed that my Amazon Locker deliveries aren't offered credits. Odd since you'd think that simplifies delivery for them. I've also noticed that when orders are close to each other in time typically only the first will get a credit offer.

Re: The complaining about Amazon thread
 

Worst case was worse ... I screwed myself. I took out two packs of pens and the credit dropped to $1.00. I thought “Still 4 times is $4” and I took out the third at it dropped the credit altogether. I went to add the pens back in ... and the price went from $5/pack to almost $12/pack.

No pens, no credits ... I got greedy.

Re: The complaining about Amazon thread
 

Not sure if this has been posted before or when it changed.
But the promotional credit being applied to digital rentals or purchases that you are looking at the cost without doing anything is causing some confusion.
Like on slickdeals Knives Out is listed as a free rental today, but in reality the person and others with promotional credits have them showing the discount
price when it is really not free. Hope I got this right.

Re: The complaining about Amazon thread
 

Knives Out is up on Amazon Prime today.

Re: The complaining about Amazon thread
 

My bad.I might have checked it too soon about 20 hours ago or so or I just messed up. I see now it is front page on prime. -screwy-

The promotional credit thing is still screwing me up. I bought and had to return a digital movie I believe was going to under $5.
It should have been free as I have about $10 in credits. But I thought it was weird it ended up trying to charge my CC,because the movie was really $15 to start.
Might be a way to change it in settings, Now i see they cross out the price and put $0.00 if you have enough promotional credits on some movies for rent or sale.Now I'm not even
sure if they changed it.I need to sleep on it for a week or two. :lol:

Re: The complaining about Amazon thread
 

Well that stinks! I've had that happen myself at times when trying to milk the credits.

Re: The complaining about Amazon thread
 

They've been doing this for a couple of months.

I was browsing one day a few months back and noticed lots of "Free" to purchase product (price marked out and replaced with zeros as if it were a promotion) so I started snagging some of it - all of it being stuff I'd watch but wouldn't waste credits "purchasing". I watched one of them and went to spend my expiring credits only to find my credits were almost gone! That's when I realized what they were doing and immediately cancelled those purchases. All the credits came back except for what I'd already watched. I complained to them that it was misleading to mark prices that way without indicating that the "$0.00" price was with existing credits applied (I'm quite capable of keeping up with it without their help). They removed those purchases I'd watched and returned the credits saying they'd pass my concerns along to the right department (sure you will...). They're still doing it and I still fume about it as it's misleading and disingenuous.

There's no current way to change the setting to what it should be - showing the true price with or without credits. So... if the price is crossed out you have to assume they're going to pull credits up to the original cost of the product.

Re: The complaining about Amazon thread
 

I have seen a "price includes credits" notice on items lately. It's in a tiny font underneath the price and is easy to miss (presumably intentionally so).

Re: The complaining about Amazon thread
 

Here's what I'm seeing on all of them. I've not yet seen a "price includes credits" notice - anywhere on the screen:

https://cimg9.ibsrv.net/gimg/dvdtalk...34f14fc02d.jpg

Re: The complaining about Amazon thread
 

Interesting. I know I've seen "price includes" warnings on Kindle ebooks, because of the slow shipping digital credits.

Re: The complaining about Amazon thread
 

This is probably a postal service complaint more than an Amazon complaint, but I ordered Top Gun on 4k on Sunday. It was Prime eligible and supposed to be delivered on Tuesday. I haven't received it. The tracking says Your package may be lost. I have never had that happen before. It was easy to ask for a replacement online. My replacement shipped today. It's supposed to arrive on Monday.

Re: The complaining about Amazon thread
 

Just got 3 separate packages delivered to me by amazon - none of them were mine - they were each for different houses on my street - they all had different number and names on them, none of them mine. Shambles!

Re: The complaining about Amazon thread
 

I've had a similar order with delivery by the USPS of a MP vendor order. It took 3 weeks for a package to arrive from south Florida. Another, from deepdiscount, took 2 weeks *in the USPS system* to arrive in Memphis from PA (something that's normally a 24-36 hr trip). Both of those showed zero movement from injection until they arrived at the Memphis, TN depot (the last stop on the way to my home town). This is the worst service I've ever seen from the USPS. Normally their tracking is very granular and packages arrive quite quickly.

Re: The complaining about Amazon thread
 

I must not have been the only one. Today the app is back to it's former self. :banana:

Re: The complaining about Amazon thread
 

Amazon's app support on FIRE tablets ranges from mediocre to poor. The eBay app no longer works on Fire tablets.

Re: The complaining about Amazon thread
 

I guess I could complain about an order arriving 2-days late but another arrived 3-days early.

Re: The complaining about Amazon thread
 

Has anyone had a seller harass you to remove a review? I bought a alexa compatible 3 way light switch, and it worked, but had some issues so I gave it 3/5 stars. A fair review, I thought. Since then, I've gotten emails almost every day from the seller asking me to remove it. First the bribe was $20, then it went up to $30, and then the person even tried to pull on my heart strings, saying it is their job to get these bad reviews removed, and if I don't remove it they will be fired. Well tough titties, because not only am I not removing it, I reported them to Amazon, who says it's completely against their rules and they are opening up an investigation on the seller. I don't even know how the seller got my damn email address!



Re: The complaining about Amazon thread
 

It would be interesting to see what their Fakespot rating is: https://www.fakespot.com/

If you haven't seen the site, it tries to determine the legitimacy of the reviews on Amazon and other sites. Just copy the URL from the product page and paste it into the box at the top, and hit 'analyze.'

Re: The complaining about Amazon thread
 

https://cimg2.ibsrv.net/gimg/dvdtalk...a44f3ac1eb.jpg
The thing that sucks is, obviously they have my email address to harass me about this review, but also to use alexa devices, you have to log in to their app to register it. So technically if they cross referenced those, they could control my light switch to fuck with me if they figure out that I reported them to amazon.

Re: The complaining about Amazon thread
 

They may not necessarily have your email. When you do a MP purchase from Amazon they obfuscate your email address as long as all communication to the vendor is done via Amazon. That means the seller has to go through Amazon to contact you. Even if you reply to their emails it still goes back through Amazon so they still don't have your email address. You can see all those communications in your Amazon account (under "Communication and content" - "Messages from Amazon and Sellers" - when there click the "Buyer/Seller Messages" tab. To see what you've sent select "Sent Messages" on the left). However - if you contact them directly through an email address they've provided (outside replying to those funneled through Amazon) then they have it that way.

For example - here's a from address on a MP vendor for a product I purchased (I removed some letters/numbers just in case): [email protected]. I have no idea what their true email address is. The one the MP vendor has for you is similar.

Re: The complaining about Amazon thread
 

Ah, that's good to know! Anyway, if you're in the market for alexa light switches, I recommend a different brand. :lol:

*err, actually, I think they DO have my email. The return address is a gmail one, and those emails are not listed in the "Messages from Amazon and Sellers" section. :grunt:

Re: The complaining about Amazon thread
 

That stinks! It sounds like they may have linked the device MAC or SN from your registration email to the record of who it was sold to via Amazon.

Re: The complaining about Amazon thread
 

Lately I got the following message on two orders:
"Unfortunately, a problem occurred during shipping and we had to cancel your delivery. The package is being returned, and we will issue a refund within 3 - 5 business days after the return is processed. We’re very sorry for the inconvenience."

In both cases by the time the email came the prices for the items went up from when I ordered them. There was no offer to replace the items such as when an item is lost ie the tracking says delivered and you never received it. In one case I was able to request an exchange of a defective item even though I never received it. In the second case that was not an option and I had to spend nearly an hour and speak to 2 customer service people before I could get them to ship a replacement item at the price I originally paid. They wanted me to buy at the higher price and then they would credit the difference, I wanted then to issue the credit to the account first as a gift card and then I would order as I didn't trust them to credit after the fact. They finally agreed as a "one time special arrangement". I had to remind them to credit the difference in tax as would be charged tax on the current price. I think the original message was BS and the item never actually shipped. The delivery in both cases was Amazon's own delivery service instead of USPS or UPS.