Go Back  DVD Talk Forum > Shopping Discussions > Store Forum
Reload this Page >

Is this a new practice by companies?

Store Forum Share Your Shopping Experiences at Stores both Online and Off.

Is this a new practice by companies?

Old 05-20-12, 12:43 AM
  #1  
DVD Talk Special Edition
Thread Starter
 
Join Date: Mar 2001
Posts: 1,923
Likes: 0
Received 0 Likes on 0 Posts
Is this a new practice by companies?

#1 so I sign up for netflix bluray plan and I choose my three movies.
well when they arrive they are all DVDs
i go and check and you have to scroll specific bluray if you want to choose the bluray. as if signing up for the extra fee, I would want the DVD instead.

#2 I place an order on amazon and I click purchase since I know what I want. well my eye catches just as the order is processed - they defaulted to the expensive 'two shipping' option rather than free shipping. so I had to go through an annoying process to cancel it... only a small minority would choose two day shipping for way more $$$ than free.

so is this a new practice by companies, to get that accidental revenue? if I fell into these traps they are certainly getting millions of dollars by others. it is unethical IMO because the motivation is clear.
Old 05-20-12, 12:54 AM
  #2  
DVD Talk Hero
 
PhantomStranger's Avatar
 
Join Date: Feb 2007
Location: The Phantom Zone
Posts: 27,253
Received 767 Likes on 642 Posts
Re: Is this a new practice by companies?

Stores almost always default to what is cheapest and most profitable for them. Yes, it helps their revenues because it works on some customers.
Old 05-20-12, 04:53 PM
  #3  
DVD Talk Hall of Fame
 
The Man with the Golden Doujinshi's Avatar
 
Join Date: Oct 2006
Location: Mister Peepers
Posts: 7,882
Likes: 0
Received 5 Likes on 5 Posts
Re: Is this a new practice by companies?

You can set your default shipping option at amazon.
Old 05-20-12, 05:17 PM
  #4  
DVD Talk Legend
 
Join Date: Aug 2002
Location: Bay Area, CA
Posts: 14,806
Received 1 Like on 1 Post
Re: Is this a new practice by companies?

@ "accidental revenue"
Old 05-21-12, 12:30 AM
  #5  
DVD Talk Godfather
 
davidh777's Avatar
 
Join Date: Oct 2003
Location: Home of 2013 NFL champion Seahawks
Posts: 52,288
Received 968 Likes on 802 Posts
Re: Is this a new practice by companies?

For Netflix, there might be preferences to set as well. I have the BD plan (sometimes to my regret) and generally get that as long as they carry it.

For Amazon, there might be issues if they default to free shipping if your order doesn't qualify. There will always be people who are confused either way.
Old 05-21-12, 07:36 AM
  #6  
Banned
 
Join Date: Nov 2004
Posts: 239
Likes: 0
Received 0 Likes on 0 Posts
Re: Is this a new practice by companies?

For the Amazon purchase, it sounds like you might have placed a 1-click order? If so, there are settings to change for that to set your default options for 1-click orders. If it was at regular checkout, the shipping options are there, just keep an eye as you go through the checkout steps.
Old 05-24-12, 02:39 AM
  #7  
DVD Talk Godfather
 
The Bus's Avatar
 
Join Date: Aug 2001
Location: New York
Posts: 54,916
Received 19 Likes on 14 Posts
Re: Is this a new practice by companies?

I've always found Amazon's ordering process to be about as foolproof as it gets. It does sound like you did One-Click(TRADEMARK) ordering.
Old 05-26-12, 05:57 AM
  #8  
DVD Talk Legend
 
BobO'Link's Avatar
 
Join Date: May 2006
Posts: 10,307
Received 598 Likes on 439 Posts
Re: Is this a new practice by companies?

Like others have indicated, check your Amazon settings and/or pay more attention during checkout. It *does* sound like your "one-click" settings are "off".

Amazon's practice of allowing the purchase of digital content without having you log in during the purchase, as you must do for a physical product, is more of a "accidental purchase revenue generation" model.
Old 05-30-12, 05:11 PM
  #9  
DVD Talk Hero
 
Numanoid's Avatar
 
Join Date: Aug 2000
Location: Down in 'The Park'
Posts: 27,881
Likes: 0
Received 2 Likes on 2 Posts
Re: Is this a new practice by companies?

There IS a setting in your account on Netflix to default to Blu-ray. I know it's shocking when a company places the onus on the consumer to manage their own account.
Old 05-30-12, 08:35 PM
  #10  
DVD Talk Hall of Fame
 
TheKing's Avatar
 
Join Date: Jan 2003
Location: San Antonio, TX
Posts: 8,135
Likes: 0
Received 16 Likes on 8 Posts
Re: Is this a new practice by companies?

Also, wouldn't it be in the best interest of Netflix to send you the blu-ray if that's what you want?

Think about it, you get the DVDs, so you send them back and then request the blu-rays. That's double the shipping costs to Netflix due to user error. And they get money from your monthly fee, not from the films you choose.
Old 05-31-12, 02:01 PM
  #11  
DVD Talk Godfather
 
davidh777's Avatar
 
Join Date: Oct 2003
Location: Home of 2013 NFL champion Seahawks
Posts: 52,288
Received 968 Likes on 802 Posts
Re: Is this a new practice by companies?

Originally Posted by TheKing
Also, wouldn't it be in the best interest of Netflix to send you the blu-ray if that's what you want?

Think about it, you get the DVDs, so you send them back and then request the blu-rays. That's double the shipping costs to Netflix due to user error. And they get money from your monthly fee, not from the films you choose.
Unless you throw up your hands and watch the DVD anyway. Then that's one fewer BD rental in favor of a presumably cheaper (for them) DVD rental.
Old 07-11-12, 02:01 PM
  #12  
DVD Talk Legend
 
Join Date: Oct 2001
Posts: 19,672
Received 643 Likes on 443 Posts
Re: Is this a new practice by companies?

Originally Posted by TheKing
Also, wouldn't it be in the best interest of Netflix to send you the blu-ray if that's what you want?
How do they know that's what you want? Maybe you want to watch the movie on a plane, in a car, in a guest bedroom, or anywhere where a DVD would work where a Blu-ray wouldn't.

FWIW, Netflix always defaulted to Blu-ray when I had the Blu-ray plan. I can't recall if I had to set this myself or not.
Old 07-11-12, 07:05 PM
  #13  
DVD Talk Hall of Fame
 
The Man with the Golden Doujinshi's Avatar
 
Join Date: Oct 2006
Location: Mister Peepers
Posts: 7,882
Likes: 0
Received 5 Likes on 5 Posts
Re: Is this a new practice by companies?

Originally Posted by Jay G.
How do they know that's what you want? Maybe you want to watch the movie on a plane, in a car, in a guest bedroom, or anywhere where a DVD would work where a Blu-ray wouldn't.

FWIW, Netflix always defaulted to Blu-ray when I had the Blu-ray plan. I can't recall if I had to set this myself or not.
And what if the blu-ray has a wait but the dvd doesn't and you're fine with the dvd instead of waiting?

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


Thread Tools
Search this Thread

Archive - Advertising - Cookie Policy - Privacy Statement - Terms of Service -

Copyright © 2024 MH Sub I, LLC dba Internet Brands. All rights reserved. Use of this site indicates your consent to the Terms of Use.