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Do I Have a Valid Complaint Against Verizon?

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Do I Have a Valid Complaint Against Verizon?

Old 12-21-11, 07:04 AM
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Re: Do I Have a Valid Complaint Against Verizon?

This is exactly why I've been a very happy Virgin Mobile customer for years.
Old 12-21-11, 08:06 AM
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Re: Do I Have a Valid Complaint Against Verizon?

Originally Posted by Abob Teff View Post
I hate cell phone companies as much as the next guy ... but are you serious?

I edited your quote down to the part that pretty much sums it up. You paid $35 to activate the phone and they activated it. You used a service and should expect to pay for it. They didn't give you a free 14 days trial like an online rental service. You didn't read the contract ... caveat emptor.

By the way you wrote this, it sounds to me as if you waited more than the 14 days. I'm giving you the benefit of doubt and assuming you went back before the 14 days was up. If you went past the 14 days you got off lucky -- they should have charged you a termination fee and given you nothing.
Listen, I don't have a problem following their rules. If I owe the money, I owe the money. My problem is I feel the agents lied to me saying I would get a refund, not end up oweing money. I guess the lesson learned is to never trust what Verizon employees tell you.
Old 12-22-11, 10:00 PM
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Re: Do I Have a Valid Complaint Against Verizon?

Originally Posted by dvdjunkie32 View Post
Listen, I don't have a problem following their rules. If I owe the money, I owe the money. My problem is I feel the agents lied to me saying I would get a refund, not end up oweing money. I guess the lesson learned is to never trust what Verizon employees tell you.
Yes, you are right -- do not trust them! When a cell-phone store lackey (I won't dignify them by calling them salespeople) tells you something, there are two distinct possibilities: either he is deliberately lying to make the sale OR (this option is more likely) he was never properly trained and does not know what he is talking about. Either way you are right, DO NOT BELIEVE THEM!

Second lesson learned -- read the paperwork before you sign it. Yes, it seems long and tedious, but do NOT sign it until you have read it. At the VERY LEAST ask them to show you the part that confirms what they are telling you.

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