Easiest Store to Return Movies without Receipt?
01-08-11 | 06:32 PM
#26
Re: Easiest Store to Return Movies without Receipt?
Worst service ever. This damn thing only cost $8.xx and I'm not about to be out half of that mailing it back and then losing out on shipping for a damaged item. This whole company is ass-backward.
01-10-11 | 01:17 PM
#27
Re: Easiest Store to Return Movies without Receipt?
I've had my own problem returning an item after Christmas - even with proof of purchase.
I bought the Watchmen Best Buy exclusive blu-ray from their website and they would not let me return it in-store. Even with my invoice, I was denied because the item wasn't in their system any more. Since the invoice clearly states you can return online orders in-store and it's still offered on their website, I called foul and contacted corporate by phone to complain. One rep told me it was poor service on the store's part and apologized, stating as long as I had the invoice they should have refunded me. Still, she never sent the pre-paid return label she promised. I called again and another woman told me the store clerks were absolutely right in not accepting my return. Talk about conflicting information.
I bought the Watchmen Best Buy exclusive blu-ray from their website and they would not let me return it in-store. Even with my invoice, I was denied because the item wasn't in their system any more. Since the invoice clearly states you can return online orders in-store and it's still offered on their website, I called foul and contacted corporate by phone to complain. One rep told me it was poor service on the store's part and apologized, stating as long as I had the invoice they should have refunded me. Still, she never sent the pre-paid return label she promised. I called again and another woman told me the store clerks were absolutely right in not accepting my return. Talk about conflicting information.
PS - I've been back to that store since then and they just threw it out on the shelf. I'm pretty sure they don't sell them in stores anymore though. Still has the $34.99 sticker on it and everything.
01-10-11 | 03:46 PM
#28
Re: Easiest Store to Return Movies without Receipt?
Joe B, I returned that exact item at my store less than two weeks ago. I ordered it online and then Amazon had the deal on the statue set so I went with that instead. I printed a duplicate receipt from my account online and used that one for the return. Hope it helps.
Thanks for sharing your experience - apparently my local BB is just run by a bunch of idiots.
01-10-11 | 09:28 PM
#29
Re: Easiest Store to Return Movies without Receipt?
Well that sucks dude. I know it's only $8 and some change but I would print out the online return policy from their site and take it in with your receipt. No store should be able to treat their customers like that.
07-10-11 | 07:35 PM
#30
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From: Bark twice if you're in Milwaukee!
Re: Easiest Store to Return Movies without Receipt?
Sorry to bump a dead thread, but I just had to report that Best Buy seems to be very YMMV when it comes to returns without receipt.
I tried to return the "Despicable Me" 2D Blu-ray combo pack without a receipt and was told that they couldn't be sure it was from there (good point... it didn't have the Best Buy sticker on it) or that it was purchased in the last 14 days (which I couldn't confirm) and was told that the only way I could return it was if I could get the number of the person who bought it so they could check it in the system...
If anyone has any better places, feel free to leave 'em here. I guess it's off to Wal-Mart I go... which doesn't happen very often.
I tried to return the "Despicable Me" 2D Blu-ray combo pack without a receipt and was told that they couldn't be sure it was from there (good point... it didn't have the Best Buy sticker on it) or that it was purchased in the last 14 days (which I couldn't confirm) and was told that the only way I could return it was if I could get the number of the person who bought it so they could check it in the system...
If anyone has any better places, feel free to leave 'em here. I guess it's off to Wal-Mart I go... which doesn't happen very often.
07-14-11 | 01:25 AM
#31
DVD Talk Hero
Re: Easiest Store to Return Movies without Receipt?
Best Buy lost a ton of money last year on people scamming the Buy 2, Get 1 free Videogame offer. So they became very draconian on returns in January of this year, requiring IDs for all returns and other hassles.
08-03-11 | 11:27 AM
#32
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Re: Easiest Store to Return Movies without Receipt?
I think it still depends on your area though. I just returned a Metropolis Blu-Ray disc that I'd lost the receipt for and they were unusually helpful...
08-03-11 | 01:58 PM
#33
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From: Detroit, formerly known as Obi-Wanma
Re: Easiest Store to Return Movies without Receipt?
Did you pay with a credit card or use a reward zone card though? Because if you did, that's just as good as having a reciept, because they can use either of those to look it up.
04-18-14 | 08:57 AM
#34
Re: Easiest Store to Return Movies without Receipt?
Anyone have any luck with this situation lately? I have a few unopened 2013 release DVDs from Christmas that I would like to upgrade to Blu. I'm fine with taking store credit to apply towards the Blus... I figured Walmart would do this since I have had luck in the past, but not within the last few years.
04-18-14 | 02:49 PM
#35
DVD Talk Hero
Re: Easiest Store to Return Movies without Receipt?
Anyone have any luck with this situation lately? I have a few unopened 2013 release DVDs from Christmas that I would like to upgrade to Blu. I'm fine with taking store credit to apply towards the Blus... I figured Walmart would do this since I have had luck in the past, but not within the last few years.
They are still likely your best bet. Target and Best Buy both seem to be on the verge of banning media returns for any reason.
04-18-14 | 03:17 PM
#36
Moderator
04-18-14 | 04:18 PM
#37
DVD Talk Legend
Re: Easiest Store to Return Movies without Receipt?
Haven't followed Best Buy's 'progress'. Do they now refuse to accept unopened media returns for any reason?
04-18-14 | 04:36 PM
#38
DVD Talk Legend
Re: Easiest Store to Return Movies without Receipt?
My son was given a few DVDs in the last year (birthday/Christmas) that we already own. I'd love to take them to Walmart & get some kind of credit for them, feeling certain they came from the $5 bin. Just don't know if it's worth the hassle. I'll probably just have him gift them to others. That's probably how he got them in the first place. 
04-18-14 | 07:29 PM
#39
DVD Talk Legend
04-30-14 | 10:13 AM
#40
Re: Easiest Store to Return Movies without Receipt?
Without a receipt, Target does up to around $75 a year I think. Wal Mart you can still do a couple times a year without any problems. I don't think they necessary have a dollar amt threshold. You will need a valid drivers licence at both places. Best Buy is worthless, even at Christmas time. Without a receipt they will try to look up the person by phone #. If they still can't find anything, you are SOL.
