I'm writing to express my disgust that, after leaving negative packaging feedback every time amazon sends my items in padded envelopes, amazon continues to ship collectable items in this ineffective way! Mario All-Stars is being marketed as a collectable item. It is clearly marked "limited edition" and it is sold in limited quantities. How is it collectable to me if it arrives all dinged and dented up before it even makes it to my doorstep?

I am very unhappy that my copy arrived dented and dinged up, and I am even more disappointed knowing that there are no replacement copies available--and that even if there were, amazon would likely just send another one in a padded envelope so that it too could arrive damaged.

Is there any way for me to request that items that could be easily banged up in shipping not be sent via padded envelope, or do I need to stop placing orders with amazon for items that may be shipped this way and arrive damaged? Please let me know if there is a way for you to note--beyond my negative packaging feedbacks left--that I would like my orders to arrive in new condition, without dings and dents. There is never a problem when you ship them in boxes, but it is completely random from my perspective as to which items will be sent by box and which by lousy padded envelope.

Thank you,

Hello,

In addition to our large selection, one of the benefits we try very hard to
offer our customers is convenience. I'm very sorry for the inconvenience you
experienced in this case.

I'm sorry to hear about the condition in which your "" arrived. We make every
attempt to package items securely to protect them during shipping, but sometimes
damage does occur.

We always appreciate customer input on how we can improve our store, and I've
forwarded your message to our shipping department.

You can use our Packaging Feedback Program (http://www.amazon.com/packaging) to
let us know how we're doing. We'll use your input to improve product and Amazon
packaging. Visit http://www.amazon.com/help/packaging for more information.

It will take many years, but our vision is to offer our entire catalog of
products in Frustration-Free Packaging.

If any item in your order is damaged during shipping, please let us know so we
can take appropriate action. To send us an e-mail with the order number, name of
the item, and details of the damage, visit this page:

http://www.amazon.com/gp/help/contac...ed-orders.html

Please be assured that we value all of our customers highly. We look forward to
seeing you again soon.

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Best regards,

Leela Srikanth
Amazon.com
Your feedback is helping us build Earth's Most Customer-Centric Company.

Although I am not surprised, the response I received to my message about my disappointment with amazon using flimsy bubble mailers to send limited edition collectable items was not helpful at all. The representative couldn't be bothered to paste "Mario All-Stars" into the line:" I'm sorry to hear about the condition in which your "" arrived." Then, the representative informed me of the packaging feedback option--the same process I expressed my disappointment in in the first place!

At the end of the day, I'm stuck with a Mario All-Stars that is dinged up, and it could have been avoided if amazon shipped it in a box instead of a bubble mailer. Amazon does not have these anymore. If I knew that my limited edition collectable wouldn't arrive in collectable condition, I would have bought it locally.

What I'd like, if possible, is a response to my original request: Can amazon ship my items that are easily dinged and dented in cardboard boxes, or am I simply left with the option of having to purchase these kinds of items locally instead of amazon?

Thank you,