Horrible Circuit City Experience ...
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Horrible Circuit City Experience ...
So i bought an Xbox 360 in 2006 and it working fine up until September 20, 2008 when i got the "red ring of death" so lucky for me i bought the "circuit city advantage protection plan" because the way it was explained to me was this "if anything happens to your Xbox... ANYTHING AT ALL... we will give you a gift card for the amount that you paid for..." so i start a claim and everything is going smoothly.
I mail my xbox, get a tracking # for it, check up on it from time to time and i get my "refurbished replacement" in the mail on 10/15/08 and im a bit annoyed that i didnt get the gift card but i say screw it atleast i can play games right away ...
3 1/2 weeks later circuit city's own Refurbished Replacement gets the "red ring of death" lol .... again lucky me i read that if within 90 days anything happens to the replacement i can send it back... im a bit upset but i say owell atleast im covered... i make another claim and send it back Via circuit citys shipping label with UPS on 11/12/08 ... once again i track the delivery process and they recieve the refurbished replacement on 11/26/08 ...
well its 12/31/08 and nothing .... i was told i would recieve my next replacement by 12/14/08 ... but i didnt ... i called the protection plan # and spoke with a lady that tells me that this has taken too long and she is going to request another replacement again or that they send me a gift card for the amount that i paid for... i say okay thats fine when should i call back? she then says to call back within 2 days and they would have more information ....
so i call 2 days later and im told that its too early for any information to be given to me lol .... so then i call back a week later and they tell me the same ... at this point im pissed off and ask to speak with someone that can give me some answers ... they transfer me to a supervisor that tells me that she has been listening to the entire conversation and that she knows im upset and that im not the only one thats upset with circuit city that everyone is upset with circuit city... i then tell her that i dont care about "everyones cases" just mine ... i then explain to her that if anything my case should be priority because of the fact that CIRCUIT CITYS OWN REFURBISHED REPLACEMENT failed within a month of regular use... she then calmed her tone and told me that she was sorry about the whole situation and encouraged me to file a complaint against circuit citys warranty program...
i bought a bunch of games on black friday and they're all still sealed ...
i also payed for a year of XboxLive... and now almost 3 months have gone to waste ....
what do i do ??? lol any ideas ...
i dont wanna just do the complaint thing and have my case drag on for longer ....
I mail my xbox, get a tracking # for it, check up on it from time to time and i get my "refurbished replacement" in the mail on 10/15/08 and im a bit annoyed that i didnt get the gift card but i say screw it atleast i can play games right away ...
3 1/2 weeks later circuit city's own Refurbished Replacement gets the "red ring of death" lol .... again lucky me i read that if within 90 days anything happens to the replacement i can send it back... im a bit upset but i say owell atleast im covered... i make another claim and send it back Via circuit citys shipping label with UPS on 11/12/08 ... once again i track the delivery process and they recieve the refurbished replacement on 11/26/08 ...
well its 12/31/08 and nothing .... i was told i would recieve my next replacement by 12/14/08 ... but i didnt ... i called the protection plan # and spoke with a lady that tells me that this has taken too long and she is going to request another replacement again or that they send me a gift card for the amount that i paid for... i say okay thats fine when should i call back? she then says to call back within 2 days and they would have more information ....
so i call 2 days later and im told that its too early for any information to be given to me lol .... so then i call back a week later and they tell me the same ... at this point im pissed off and ask to speak with someone that can give me some answers ... they transfer me to a supervisor that tells me that she has been listening to the entire conversation and that she knows im upset and that im not the only one thats upset with circuit city that everyone is upset with circuit city... i then tell her that i dont care about "everyones cases" just mine ... i then explain to her that if anything my case should be priority because of the fact that CIRCUIT CITYS OWN REFURBISHED REPLACEMENT failed within a month of regular use... she then calmed her tone and told me that she was sorry about the whole situation and encouraged me to file a complaint against circuit citys warranty program...
i bought a bunch of games on black friday and they're all still sealed ...
i also payed for a year of XboxLive... and now almost 3 months have gone to waste ....
what do i do ??? lol any ideas ...
i dont wanna just do the complaint thing and have my case drag on for longer ....
Last edited by lovgun7; 12-31-08 at 02:43 AM.
#2
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I hate to say it, but I think you are going to be lucky if you get anything from Circuit City at this point. I know that's not helpful. Maybe if you have a store in the area still you can go in and plead your case.
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theres a store right around the corner from my house but i can pretty much sum up what the conversation i gonna be like
Me: i have a problem with the advantage protection plan
Employee: call this number ... goodbye .....
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i mean they just pretty much took 400 dollars out of my pocket and i get nothing .... that cant be ....
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If the whole operation shuts down it wouldn't surprise me. Someone who knows more about this will chime in later I'm sure. However, and I am just speculating, there MAY be a delay in processing your issue because they have some kind of corporate directive about money going out of the company during their mess.
#6
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Had a similar horrific experience with a TV and their 'extended warranty' over a decade ago- that's why I'm very happy to see them in the situation they're in right now!
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How much extended coverage did you buy? Seems you may have been better off shipping it to MS. My RRoD issue only had me offline for 16 days and I got the complimentary 1 month of LIVE on it's return.
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Technically, your replacement plan is through a third party warranty supplier and not Circuit City. They've been doing the replacement thing lately for things like iPods and game consoles since many warranty owners had been "bricking" their products to get newer models (i.e. iPod video to iPod touch, or old 360 for the new HDMI model).
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Technically, your replacement plan is through a third party warranty supplier and not Circuit City. They've been doing the replacement thing lately for things like iPods and game consoles since many warranty owners had been "bricking" their products to get newer models (i.e. iPod video to iPod touch, or old 360 for the new HDMI model).
ill keep everyone updated on what happens.... im planning to call again on friday ...
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Technically, your replacement plan is through a third party warranty supplier and not Circuit City. They've been doing the replacement thing lately for things like iPods and game consoles since many warranty owners had been "bricking" their products to get newer models (i.e. iPod video to iPod touch, or old 360 for the new HDMI model).
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wow finally someone that sees it the way i do ... another thing that was really screwy is that if they DID indeed change the policy within the 2 years that i had it ... you'd think they would mail me a letter notifying me or an email telling me that a change has been made .... and again i did not intentionally screw up my 360 lol ....
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Frankly, I wouldn't have shipped the item. I have would have taken it directly to the store and insisted they give me a gift card on the spot. As soon as you ship it, you lose control.
A circuit city gift card isn't going to be worth the plastic they put on when the other shoe drops and CC decides to shut down the rest of their stores. Kinda like how CompUSA did it.
A circuit city gift card isn't going to be worth the plastic they put on when the other shoe drops and CC decides to shut down the rest of their stores. Kinda like how CompUSA did it.
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I just got an email from the circuit city advantage proctection services saying that they apoligize for what happend to me and that a gift card for the amount that i paid for back in 2006 was being shipped to me and i should allow 7-10 for it to arrive ....
perfect ... it took waaaaaay too long BUT atleast i got a gift card instead of another refurbished replacement...
now i can go to best buy and purchase an xbox from them and as soon as i get my gift card im going straight to circuit city and buying a ps3......
true but like i said above ill be getting a ps3 as soon as i get my gift card im not waiting an extra day on it...
perfect ... it took waaaaaay too long BUT atleast i got a gift card instead of another refurbished replacement...
now i can go to best buy and purchase an xbox from them and as soon as i get my gift card im going straight to circuit city and buying a ps3......
Frankly, I wouldn't have shipped the item. I have would have taken it directly to the store and insisted they give me a gift card on the spot. As soon as you ship it, you lose control.
A circuit city gift card isn't going to be worth the plastic they put on when the other shoe drops and CC decides to shut down the rest of their stores. Kinda like how CompUSA did it.
A circuit city gift card isn't going to be worth the plastic they put on when the other shoe drops and CC decides to shut down the rest of their stores. Kinda like how CompUSA did it.
true but like i said above ill be getting a ps3 as soon as i get my gift card im not waiting an extra day on it...
#17
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So I guess you'll be watching the CC press releases closely for the next 7 to 10 days...
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no lol cuz for all i know they've already shipped the gift card the day after i called ... im not to worried about them going under so quickly after closing so many more stores ... im in good spirits...
#20
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Re: Horrible Circuit City Experience ...
you have to read the fine print of the contract, i've done this and they usually don't say the same things the sales people say what's in them
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Re: Horrible Circuit City Experience ...
Interestingly, Circuit's website actually recommends that you go through MSFT for red-ring repairs even if you have their plan. Of course, if you think you're getting a nice no-hassle GC, then most folks wouldn't bother. You'd figure these stores have gotten into too much trouble over these things to let employees misrepresent them, but when they get driven to make numbers I guess everything else stops mattering.
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Re: Horrible Circuit City Experience ...
Doesn't matter if the gift card has been shipped, if CC declares bankruptcy, the gift card could be worth 0. I doubt they will declare in the next month, but I'm guessing their goose is going to be cooked at the end of the next quarter.
My advice to you is to spend it as quickly as possible, and don't mess around with another service plan from them. Although these service plans are technically independent, the main advantage to them - i.e. in store giftcard would likely disappear if CC went the way of the dodo.
My advice to you is to spend it as quickly as possible, and don't mess around with another service plan from them. Although these service plans are technically independent, the main advantage to them - i.e. in store giftcard would likely disappear if CC went the way of the dodo.
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Re: Horrible Circuit City Experience ...
Interestingly, Circuit's website actually recommends that you go through MSFT for red-ring repairs even if you have their plan. Of course, if you think you're getting a nice no-hassle GC, then most folks wouldn't bother. You'd figure these stores have gotten into too much trouble over these things to let employees misrepresent them, but when they get driven to make numbers I guess everything else stops mattering.
Doesn't matter if the gift card has been shipped, if CC declares bankruptcy, the gift card could be worth 0. I doubt they will declare in the next month, but I'm guessing their goose is going to be cooked at the end of the next quarter.
My advice to you is to spend it as quickly as possible, and don't mess around with another service plan from them. Although these service plans are technically independent, the main advantage to them - i.e. in store giftcard would likely disappear if CC went the way of the dodo.
My advice to you is to spend it as quickly as possible, and don't mess around with another service plan from them. Although these service plans are technically independent, the main advantage to them - i.e. in store giftcard would likely disappear if CC went the way of the dodo.
trust me i did but like any other store they weren't about to give me 400 bucks just like that... so i figured screw it ill let them send me a replacement ... the downside was it was refurbished ..... and the rest is history ....
Last edited by lovgun7; 01-07-09 at 03:09 PM.