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DVD Planet shipping me a used DVD?!

Old 11-23-08, 03:03 AM
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DVD Planet shipping me a used DVD?!

Anyone order the Spiderman Trilogy on Blu-Ray from them on this sale? I did, and received a USED copy.

Outer box was shrink-wrapped, but every single corner and some of the outer edges are HEAVILY dented and damaged. Opened up the set, and Spiderman 2 is shrink-wrapped, but Spiderman 1 and 3 aren't. Just sent an email demanding a replacement be sent out immediately...completely unacceptable.
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Old 11-28-08, 12:40 AM
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I don't order from DVD planet (sales tax) but its sister Deep Discount has sent reshrinkwrapped returned product as new to me a couple of times, and when confronted about it, they didn't deny it.
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Old 11-28-08, 12:47 AM
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I'd posted this in the Bargains thread as my followup...

Weird. They replied yesterday, said they were sending one right out. Also sent a pre-paid shipping email to return the old one. Got the shipping notification today, then received this a little while ago...

After reading your email we checked our current inventory. Unfortunately, this is how we received the item from the studios. We are in the process of returning all of our stock to the studios. We have already sent you another possibly tarnished copy and we will be sending you a revised copy as soon as we receive them. Please keep the incoming copy as my apology for your troubles.


Please contact us if you have any further questions.

Sincerely,

DVDPlanet Customer Service Department
[email protected]
Their website does now say "Temp. Sold Out", soooo....
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