Poor experience with SecondSpin.com
10-02-08 | 12:01 AM
#1
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From: Not necessarily Formerly known as Solid Snake
Poor experience with SecondSpin.com
Below are my e-mail exchanges ... (sorry, being lazy, but still feel like complaining) ...
47 days since the order was placed -- nothing. A very disappointing first (and probably last) experience with your company. You have offered nothing in the way of solutions, only continually asking me if I'm sure that I didn't receive it. I'm pretty sure I would have noticed a box of 7 DVDs in my mail.
I realize that I didn't spend a lot on this order. In fact it was probably one of the best online bargains I've ever picked up, particularly since there were some very obscure titles. But I have to say that your company has been very unproductive to deal with. No offers of assistance ... just "give us two more weeks - do you really live there? - are you sure you didn't get it?" It's almost like dealing with an eBay seller.
Hopefully the next person that responds will have something to contribute. I have held off from disputing the charge with my bank and from posting my experience on DVDTalk. 6 weeks + has been enough time for you to offer some sort of resolution.
Customer Service wrote:
> Hello,
>
> Thanks so much for your continued patience.
>
> Our investigation with the shipper has not turned up your order
> #XXXXXXX.
>
> Please let us know if it has been delivered since we were last in touch.
>
> Thanks,
>
> > Customer Service
> www.SecondSpin.com
>
> Previous Reply Follows:
> -------------------------
> Hello,
>
> Thanks for getting back to us with your address verification.
>
> We are sorry to hear that your order #XXXXXXX has not yet arrived.
>
> We definitely would have expected this order to arrive by now.
>
> At this time, we will ask our shipping department to investigate the
> location of your package with the courrier, and we will contact you when
> we receive a reply from them (about 2 weeks).
>
> In the meantime, please let us know if your order arrives.
>
> Thanks,
>
> > Customer Service
> www.SecondSpin.com
>
> Original Message Follows:
> ------------------------
>
> Date: 9/16/2008 5:07:39 PM
> Subject: Re: Update to your SecondSpin.com order
>
> All of the information is correct. Still no order.
>
> Customer Service wrote:
>> Hello,
>>
>> We're sorry to hear that you have not received your order.
>>
>> Our records are showing that your SecondSpin.com order #3902189 was in
>
>> fact shipped on 8/19/08 with the US Postal Service. Although you
>> definitely should have received it by now, it's possible that this
> delay
>> has been caused by the shipper. For verification purposes, the address
>
>> that the order was shipped to is as follows:
>>
>> (REMOVED)
>>
>> Please verify the above address and let us know if you still haven't
>> received your order at that location. We can take the necessary next
>> steps at that point.
>>
>> Thanks,
>>
>>
>> Customer Service
>> www.SecondSpin.com
>>
>> Original Message Follows:
>> ------------------------
>> *Dear Second Spin,
>>
>> In a few short hours it will be Monday, September the 15th. I realize
>
>> that you do advise that shipping time is 1-3 weeks (which is absurd,
> but
>> you did warn me of that). It has been 4+ weeks since this order was
>> placed. I have not received this order despite your claims to have
>> shipped it out on August the 19th (carrier pigeons would have gotten
>> here in less time that whatever archaic shipping method that you use,
>> and I believe they are extinct now). On Tuesday, September 16th I
> will
>> be disputing the charges through my bank.
>>
>> As a new customer I am very disappointed with my first experience at
>> this point will not be placing any future orders. Your pricing was
>> great, almost unbelievable. The old saying goes "if it seems too good
>
>> to be true ..." I hope that your customer service department is
> better
>> than your shipping department.
>>
>> Hopefully my package will have arrived on Monday and I will not have
> to
>> go through the hassle of disputing the charge through my bank.
>>
>> Disappointed,
>>
>> *
>>
>>
>>
>>
>>
>>
>> [email protected] wrote:
>> >>> www.SecondSpin.com <http://www.secondspin.com/>
>>>
>>> Here is an update to your order #XXXXXXX:
>>> Qty Artist Title Status*
>>> 1 DVD Transformers [Widescreen] *Shipped* (from CA on 08/19/08)
>>> 1 DVD Pirates of the Caribbean: At World's End *Shipped* (from CA
>>> on 08/19/08)
>>> 1 DVD Mission: Impossible 3 [Widescreen] *Shipped* (from CA on
>>> 08/19/08)
>>> 1 DVD Blades of Glory [Widescreen] *Shipped* (from CA on 08/19/08)
>>> 1 DVD Fantastic Four: Rise of the Silver Surfer *Shipped* (from CA
>
>>> on 08/19/08)
>>> 1 DVD PLANET OF APES TV-DVD *Shipped* (from CA on 08/19/08)
>>> 1 DVD Monsterfest Zombies *Shipped* (from CA on 08/19/08)
>>>
>>>
>>> You selected *Standard* for your delivery method. Estimated time for
>>> delivery is approximately *1-3 Weeks*.
>>> » Click here <mailto:[email protected]> if you have any
>
>>> questions and would like to to contact our customer service
>>>
>> department.
>>
>>> *Thank you for shopping at SecondSpin.com!*
>>>
>>>
>>> *Status Key:
>>> *Shipped*Your order has been packaged and will be delivered to our
>>> carrier on the next scheduled pickup. Orders may be shipped from
>>> multiple locations (FL-Florida or CA-California).
>>> *Cancelled*Unfortunately, we are out of stock on this item. Due to
> the nature of carrying used items, we are currently unable to restock
> this item - but keep checking back with us. Used items come back into
> stock often.
*In Process*This item is still being processed at
>>> this time.
47 days since the order was placed -- nothing. A very disappointing first (and probably last) experience with your company. You have offered nothing in the way of solutions, only continually asking me if I'm sure that I didn't receive it. I'm pretty sure I would have noticed a box of 7 DVDs in my mail.
I realize that I didn't spend a lot on this order. In fact it was probably one of the best online bargains I've ever picked up, particularly since there were some very obscure titles. But I have to say that your company has been very unproductive to deal with. No offers of assistance ... just "give us two more weeks - do you really live there? - are you sure you didn't get it?" It's almost like dealing with an eBay seller.
Hopefully the next person that responds will have something to contribute. I have held off from disputing the charge with my bank and from posting my experience on DVDTalk. 6 weeks + has been enough time for you to offer some sort of resolution.
Customer Service wrote:
> Hello,
>
> Thanks so much for your continued patience.
>
> Our investigation with the shipper has not turned up your order
> #XXXXXXX.
>
> Please let us know if it has been delivered since we were last in touch.
>
> Thanks,
>
> > Customer Service
> www.SecondSpin.com
>
> Previous Reply Follows:
> -------------------------
> Hello,
>
> Thanks for getting back to us with your address verification.
>
> We are sorry to hear that your order #XXXXXXX has not yet arrived.
>
> We definitely would have expected this order to arrive by now.
>
> At this time, we will ask our shipping department to investigate the
> location of your package with the courrier, and we will contact you when
> we receive a reply from them (about 2 weeks).
>
> In the meantime, please let us know if your order arrives.
>
> Thanks,
>
> > Customer Service
> www.SecondSpin.com
>
> Original Message Follows:
> ------------------------
>
> Date: 9/16/2008 5:07:39 PM
> Subject: Re: Update to your SecondSpin.com order
>
> All of the information is correct. Still no order.
>
> Customer Service wrote:
>> Hello,
>>
>> We're sorry to hear that you have not received your order.
>>
>> Our records are showing that your SecondSpin.com order #3902189 was in
>
>> fact shipped on 8/19/08 with the US Postal Service. Although you
>> definitely should have received it by now, it's possible that this
> delay
>> has been caused by the shipper. For verification purposes, the address
>
>> that the order was shipped to is as follows:
>>
>> (REMOVED)
>>
>> Please verify the above address and let us know if you still haven't
>> received your order at that location. We can take the necessary next
>> steps at that point.
>>
>> Thanks,
>>
>>
>> Customer Service
>> www.SecondSpin.com
>>
>> Original Message Follows:
>> ------------------------
>> *Dear Second Spin,
>>
>> In a few short hours it will be Monday, September the 15th. I realize
>
>> that you do advise that shipping time is 1-3 weeks (which is absurd,
> but
>> you did warn me of that). It has been 4+ weeks since this order was
>> placed. I have not received this order despite your claims to have
>> shipped it out on August the 19th (carrier pigeons would have gotten
>> here in less time that whatever archaic shipping method that you use,
>> and I believe they are extinct now). On Tuesday, September 16th I
> will
>> be disputing the charges through my bank.
>>
>> As a new customer I am very disappointed with my first experience at
>> this point will not be placing any future orders. Your pricing was
>> great, almost unbelievable. The old saying goes "if it seems too good
>
>> to be true ..." I hope that your customer service department is
> better
>> than your shipping department.
>>
>> Hopefully my package will have arrived on Monday and I will not have
> to
>> go through the hassle of disputing the charge through my bank.
>>
>> Disappointed,
>>
>> *
>>
>>
>>
>>
>>
>>
>> [email protected] wrote:
>> >>> www.SecondSpin.com <http://www.secondspin.com/>
>>>
>>> Here is an update to your order #XXXXXXX:
>>> Qty Artist Title Status*
>>> 1 DVD Transformers [Widescreen] *Shipped* (from CA on 08/19/08)
>>> 1 DVD Pirates of the Caribbean: At World's End *Shipped* (from CA
>>> on 08/19/08)
>>> 1 DVD Mission: Impossible 3 [Widescreen] *Shipped* (from CA on
>>> 08/19/08)
>>> 1 DVD Blades of Glory [Widescreen] *Shipped* (from CA on 08/19/08)
>>> 1 DVD Fantastic Four: Rise of the Silver Surfer *Shipped* (from CA
>
>>> on 08/19/08)
>>> 1 DVD PLANET OF APES TV-DVD *Shipped* (from CA on 08/19/08)
>>> 1 DVD Monsterfest Zombies *Shipped* (from CA on 08/19/08)
>>>
>>>
>>> You selected *Standard* for your delivery method. Estimated time for
>>> delivery is approximately *1-3 Weeks*.
>>> » Click here <mailto:[email protected]> if you have any
>
>>> questions and would like to to contact our customer service
>>>
>> department.
>>
>>> *Thank you for shopping at SecondSpin.com!*
>>>
>>>
>>> *Status Key:
>>> *Shipped*Your order has been packaged and will be delivered to our
>>> carrier on the next scheduled pickup. Orders may be shipped from
>>> multiple locations (FL-Florida or CA-California).
>>> *Cancelled*Unfortunately, we are out of stock on this item. Due to
> the nature of carrying used items, we are currently unable to restock
> this item - but keep checking back with us. Used items come back into
> stock often.
*In Process*This item is still being processed at
>>> this time.
10-02-08 | 05:47 PM
#2
Needs to contact an admin about multiple accounts
I have ordered from them in the past and the shipping times are ridiculously long. When they had a 20% off and free shipping sale, I bought about $400 worth of used dvds. I figured they might upgrade the shipping just based on the high dollar value of the order. Well they didn't, and after 3 weeks I sent them a nice email asking if they had at least sent it with delivery confirmation. I got a stock answer about the item should be here soon. So I sent another email asking if it had a tracking number I could check. Someone wrote back that they were not sure, but if it didn't come in another week to write back. Another week passes and I ask about a tracking number again. Finally gets back to me and says that there is none. A few more days pass, I write again and say it must be lost. I am told they are investigating the matter with the shipper. A few days later it shows up on my door with delivery confirmation on it. I write back and tell them that it did have a confirmation number and why couldn't they given me that information. I also asked why they shipped it the worst possible way to a customer that was dropping $400. Still waiting for the response.
