Store Forum Share Your Shopping Experiences at Stores both Online and Off.

Poor experience with SecondSpin.com

Old 10-02-08, 01:01 AM
  #1  
DVD Talk Legend
Thread Starter
 
Abob Teff's Avatar
 
Join Date: Aug 1999
Location: Not necessarily Formerly known as Solid Snake
Posts: 20,407
Poor experience with SecondSpin.com

Below are my e-mail exchanges ... (sorry, being lazy, but still feel like complaining) ...

47 days since the order was placed -- nothing. A very disappointing first (and probably last) experience with your company. You have offered nothing in the way of solutions, only continually asking me if I'm sure that I didn't receive it. I'm pretty sure I would have noticed a box of 7 DVDs in my mail.

I realize that I didn't spend a lot on this order. In fact it was probably one of the best online bargains I've ever picked up, particularly since there were some very obscure titles. But I have to say that your company has been very unproductive to deal with. No offers of assistance ... just "give us two more weeks - do you really live there? - are you sure you didn't get it?" It's almost like dealing with an eBay seller.

Hopefully the next person that responds will have something to contribute. I have held off from disputing the charge with my bank and from posting my experience on DVDTalk. 6 weeks + has been enough time for you to offer some sort of resolution.

Customer Service wrote:
> Hello,
>
> Thanks so much for your continued patience.
>
> Our investigation with the shipper has not turned up your order
> #XXXXXXX.
>
> Please let us know if it has been delivered since we were last in touch.
>
> Thanks,
>
> > Customer Service
> www.SecondSpin.com
>
> Previous Reply Follows:
> -------------------------
> Hello,
>
> Thanks for getting back to us with your address verification.
>
> We are sorry to hear that your order #XXXXXXX has not yet arrived.
>
> We definitely would have expected this order to arrive by now.
>
> At this time, we will ask our shipping department to investigate the
> location of your package with the courrier, and we will contact you when
> we receive a reply from them (about 2 weeks).
>
> In the meantime, please let us know if your order arrives.
>
> Thanks,
>
> > Customer Service
> www.SecondSpin.com
>
> Original Message Follows:
> ------------------------
>
> Date: 9/16/2008 5:07:39 PM
> Subject: Re: Update to your SecondSpin.com order
>
> All of the information is correct. Still no order.
>
> Customer Service wrote:
>> Hello,
>>
>> We're sorry to hear that you have not received your order.
>>
>> Our records are showing that your SecondSpin.com order #3902189 was in
>
>> fact shipped on 8/19/08 with the US Postal Service. Although you
>> definitely should have received it by now, it's possible that this
> delay
>> has been caused by the shipper. For verification purposes, the address
>
>> that the order was shipped to is as follows:
>>
>> (REMOVED)
>>
>> Please verify the above address and let us know if you still haven't
>> received your order at that location. We can take the necessary next
>> steps at that point.
>>
>> Thanks,
>>
>>
>> Customer Service
>> www.SecondSpin.com
>>
>> Original Message Follows:
>> ------------------------
>> *Dear Second Spin,
>>
>> In a few short hours it will be Monday, September the 15th. I realize
>
>> that you do advise that shipping time is 1-3 weeks (which is absurd,
> but
>> you did warn me of that). It has been 4+ weeks since this order was
>> placed. I have not received this order despite your claims to have
>> shipped it out on August the 19th (carrier pigeons would have gotten
>> here in less time that whatever archaic shipping method that you use,
>> and I believe they are extinct now). On Tuesday, September 16th I
> will
>> be disputing the charges through my bank.
>>
>> As a new customer I am very disappointed with my first experience at
>> this point will not be placing any future orders. Your pricing was
>> great, almost unbelievable. The old saying goes "if it seems too good
>
>> to be true ..." I hope that your customer service department is
> better
>> than your shipping department.
>>
>> Hopefully my package will have arrived on Monday and I will not have
> to
>> go through the hassle of disputing the charge through my bank.
>>
>> Disappointed,
>>
>> *
>>
>>
>>
>>
>>
>>
>> [email protected] wrote:
>> >>> www.SecondSpin.com
>>>
>>> Here is an update to your order #XXXXXXX:

>>> Qty Artist Title Status*
>>> 1 DVD Transformers [Widescreen] *Shipped* (from CA on 08/19/08)
>>> 1 DVD Pirates of the Caribbean: At World's End *Shipped* (from CA
>>> on 08/19/08)
>>> 1 DVD Mission: Impossible 3 [Widescreen] *Shipped* (from CA on
>>> 08/19/08)
>>> 1 DVD Blades of Glory [Widescreen] *Shipped* (from CA on 08/19/08)
>>> 1 DVD Fantastic Four: Rise of the Silver Surfer *Shipped* (from CA
>
>>> on 08/19/08)
>>> 1 DVD PLANET OF APES TV-DVD *Shipped* (from CA on 08/19/08)
>>> 1 DVD Monsterfest Zombies *Shipped* (from CA on 08/19/08)
>>>
>>>
>>> You selected *Standard* for your delivery method. Estimated time for
>>> delivery is approximately *1-3 Weeks*.
>>> » Click here if you have any
>
>>> questions and would like to to contact our customer service
>>>
>> department.
>>
>>> *Thank you for shopping at SecondSpin.com!*
>>>
>>>
>>> *Status Key:
>>> *Shipped*Your order has been packaged and will be delivered to our
>>> carrier on the next scheduled pickup. Orders may be shipped from
>>> multiple locations (FL-Florida or CA-California).
>>> *Cancelled*Unfortunately, we are out of stock on this item. Due to
> the nature of carrying used items, we are currently unable to restock
> this item - but keep checking back with us. Used items come back into
> stock often.
*In Process*This item is still being processed at
>>> this time.
Abob Teff is offline  
Old 10-02-08, 06:47 PM
  #2  
Senior Member
 
Join Date: Jul 2002
Posts: 836
I have ordered from them in the past and the shipping times are ridiculously long. When they had a 20% off and free shipping sale, I bought about $400 worth of used dvds. I figured they might upgrade the shipping just based on the high dollar value of the order. Well they didn't, and after 3 weeks I sent them a nice email asking if they had at least sent it with delivery confirmation. I got a stock answer about the item should be here soon. So I sent another email asking if it had a tracking number I could check. Someone wrote back that they were not sure, but if it didn't come in another week to write back. Another week passes and I ask about a tracking number again. Finally gets back to me and says that there is none. A few more days pass, I write again and say it must be lost. I am told they are investigating the matter with the shipper. A few days later it shows up on my door with delivery confirmation on it. I write back and tell them that it did have a confirmation number and why couldn't they given me that information. I also asked why they shipped it the worst possible way to a customer that was dropping $400. Still waiting for the response.
RonG617 is offline  

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


Thread Tools
Search this Thread

Archive - Advertising - Cookie Policy - Privacy Statement - Terms of Service

Copyright 2018 MH Sub I, LLC dba Internet Brands. All rights reserved. Use of this site indicates your consent to the Terms of Use.