DVD Planet Question
#1
DVD Talk Special Edition
Thread Starter
Join Date: Nov 2002
Location: Charleston, SC
Posts: 1,448
Likes: 0
Received 0 Likes
on
0 Posts
DVD Planet Question
I just got an order from them (first time ordering from there) and I received a dvd that was loose and badly scratched. How long does it usually take them to process the return and I get a replacement?
#2
DVD Talk Gold Edition
from my limited experience, it works like deep discount...
if you email customer service and ask nicely, they will email you an rma (return merchandise authorization) number with a prepaid postage. this is the fast part. you send the dvd back, they receive it, they credit you, they send a replacement, then they finally charge you for the new one. total turnaround about 3 weeks give or take a week maybe.
and rarely, they will send you a replacement before receiving the bad dvd.
good luck
if you email customer service and ask nicely, they will email you an rma (return merchandise authorization) number with a prepaid postage. this is the fast part. you send the dvd back, they receive it, they credit you, they send a replacement, then they finally charge you for the new one. total turnaround about 3 weeks give or take a week maybe.
and rarely, they will send you a replacement before receiving the bad dvd.
good luck