Go Back  DVD Talk Forum > Shopping Discussions > Store Forum
Reload this Page >

Tower.com Returns?

Store Forum Share Your Shopping Experiences at Stores both Online and Off.

Tower.com Returns?

Old 04-28-08, 03:12 AM
Thread Starter
Join Date: Mar 2008
Posts: 87
Likes: 0
Received 0 Likes on 0 Posts

Has anyone ever returned anything to www.Tower.com?

A few weeks back at the end of March I recieved a damaged dvd. I mailed the dvd back to them on April 8th (Media Mail) using their label that they e-mailed me to use. I have not heard anything from them as of yet and its been nearly 3 weeks.

I was wondering if anyone returned anything to Tower.com before and how long it took them to mail you your order back to you?
Old 04-28-08, 05:47 AM
DVD Talk Special Edition
wewantflair's Avatar
Join Date: May 2004
Location: Mastic, NY
Posts: 1,816
Likes: 0
Received 0 Likes on 0 Posts
Start the dispute process with your credit card. Tower.com is now owned by Caiman, whose customer service is horrific, to put it nicely.
Old 04-28-08, 06:42 PM
DVD Talk Limited Edition
Join Date: Oct 1999
Posts: 6,459
Likes: 0
Received 1 Like on 1 Post



Old 04-28-08, 08:38 PM
Thread Starter
Join Date: Mar 2008
Posts: 87
Likes: 0
Received 0 Likes on 0 Posts
Today I heard from www.tower.com 3 weeks later

Instead of them sending me what I ordered. They decided to refund my money. I called them today and they told me the reason why I wasn't getting a replacement was becuase there is 3 people are already waiting for it and its out of stock at the moment. It's funny becuase when I checked out their web site for the title "The Greatest Story Ever Told" it was available. The Price of the movie is now $9.27 . At the time I ordered the movie it was at $6.59
Old 04-28-08, 11:59 PM
DVD Talk Reviewer & TOAT Winner
Alan Smithee's Avatar
Join Date: Oct 1999
Location: USA
Posts: 10,396
Received 319 Likes on 242 Posts
They actually have 3 customers???
Old 04-29-08, 07:27 PM
DVD Talk Platinum Edition
That'sAllFolks's Avatar
Join Date: Jul 2004
Posts: 3,720
Likes: 0
Received 1 Like on 1 Post
I was on the phone a while back for 30 minutes to get an order cancelled. Every 5 minutes it decreased the number of people waiting by one, making me think that they had only one CSR. When confronted with that the CSR said that "No, there are a bunch of us here" BS.

Anyway, I took the chance and ordered Sports Night from them b/c everyone said it was OOS. The charged me immediately. For over a month they never emailed me once giving me any status on my order -- just took my money. It took a phone call to tell me that they wouldn't be able to fill my order and return my money.

I doubt I will ever order from them again.
Old 04-29-08, 08:23 PM
DVD Talk Hero
Join Date: Aug 1999
Posts: 43,820
Received 1,849 Likes on 1,433 Posts
Lucky you, especially with this rumor going around about Sports Night getting a re-release:
Old 04-30-08, 05:17 PM
DVD Talk Legend
whotony's Avatar
Join Date: Apr 2001
Location: ^ Kristen Bell
Posts: 22,907
Received 565 Likes on 412 Posts
i thought this was about tower.com Returning.
Old 05-13-08, 05:01 PM
DVD Talk Gold Edition
beebs's Avatar
Join Date: Sep 2000
Location: Oregon, USA
Posts: 2,769
Likes: 0
Received 2 Likes on 2 Posts
Ordered three CDs from them as gifts. One of them was the incorrect CD... so I tried and tried to contact them about a return. Tried and tried to get them to refund me. Had to go and dispute the charge at the credit card company to get my refund. Not worth it for $1.75 savings. Never again.

Old 05-16-08, 08:25 AM
Thread Starter
Join Date: Mar 2008
Posts: 87
Likes: 0
Received 0 Likes on 0 Posts
I don't know what is going on with Tower.com but I ordered a movie back on
April 21st, 2008 Cannonball Run and it is still not available or out of stock. Also I ordered a movie "The Backlot Murders" back on April 14th, 2008 and it is still not available or in stock. What is the longest time people had to wait to get their movies mailed out to them?

I can't believe it is taking them this long and the movies are even older.
Old 05-19-08, 06:47 PM
Join Date: Mar 2008
Posts: 101
Likes: 0
Received 0 Likes on 0 Posts
So glad I chose buy.com over them, good thing I read these forums

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On
Trackbacks are Off
Pingbacks are Off
Refbacks are Off

Thread Tools
Search this Thread

Archive - Advertising - Cookie Policy - Privacy Statement - Terms of Service -

Copyright © 2024 MH Sub I, LLC dba Internet Brands. All rights reserved. Use of this site indicates your consent to the Terms of Use.