Hi everyone,

We are students from Case Western Reserve University. Our team is working on one final project for the market research class. This survey is about the customer loyalty of video rental service.
The link is below. It will take about 5 minutes to finish.

http://www.surveymonkey.com/s.aspx?s...uYFjblcQ_3d_3d

We sincerely appreciate your time. Your responses are very important to us.

Note: All respondent are highly confidential and will be only for academic use.

Thank you very much.

Mina Chen& Sharon Hsu
Weatherhead school of Management
Case Western Reserve University