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On Order from B&N.comm B2G1...

Old 01-27-08, 02:56 PM
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On Order from B&N.com B2G1...

I recently ordered War of the Worlds, Harry Potter GOF and Sylvester Stallone 4 Film Favorites. I got them in last week, however I only opened them last night.

To my amazement, Harry Potter does not include the Harry Potter movie inside the case! The movie inside is "Sound of Thunder." Should I contact them for the replacement or should I be contacting WB for this matter? Are misplaced/wrong discs with DVDs that common nowadays?

Any help on what action to take would be greatly appreciated. Thanks!

Last edited by blued888; 01-27-08 at 03:20 PM.
Old 01-27-08, 11:08 PM
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Worst thread title ever.
Old 01-28-08, 12:18 AM
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Send an email to BN.com and they'll provide instructions for next steps.

As this is obviously a manufacturing error, B&N will more than likely issue a Return Merchandise Authorization form (RMA) to send the set back. You'll have an option to either seek a replacement or refund.

No harm in sending the email to B&N first. Worst case, you have to contact the studio.
Old 01-29-08, 02:24 PM
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Originally Posted by Sparrow
Send an email to BN.com and they'll provide instructions for next steps.

As this is obviously a manufacturing error, B&N will more than likely issue a Return Merchandise Authorization form (RMA) to send the set back. You'll have an option to either seek a replacement or refund.

No harm in sending the email to B&N first. Worst case, you have to contact the studio.
I already sent them an e-mail and I already got a reply. From what I understand, they're gonna treat my Harry Potter: GoF as a missing item. So they're gonna send a replacement free of charge.

Originally Posted by B&N Customer Representative
We have received your email regarding the missing item(s) from your
order #xxxxxxxx. We regret that your order was not received complete,
as you had expected.

As you requested, we are replacing the item "Harry Potter: Goblet of
Fire" from your order #BNxxxxxxxx. We thank you for providing us the
opportunity to correct this situation. You will not be billed again
for
this shipment.

For more information regarding your replacement order, please contact
us
at 1-800-THE-BOOK or write to us at [email protected] and
reference replacement order #97295948.

We appreciate your patience while you are waiting for your replacement.

Please accept our apologies for any inconvenience this may have caused
you.

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