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__Walmart shoppers: What EXACTLY is their return policy on electronics versus DVD?

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__Walmart shoppers: What EXACTLY is their return policy on electronics versus DVD?

Old 01-17-08, 10:35 PM
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__Walmart shoppers: What EXACTLY is their return policy on electronics versus DVD?

I know this question has been brought up before, I have searched and it seems to be the same. But I was taken back today by what the cashier and apparently the manager on staff as well stated. So I need your input; a poll of sort.

Walmart shoppers: What EXACTLY is their return policies on electronics versus DVD?

Is it 15 days, 30 days, 45 days, or 90 days?

DVD brand new, factory sealed?

Electronics brand new, factory sealed?

Last edited by strawberryshortcake; 01-17-08 at 10:37 PM.
Old 01-18-08, 03:23 PM
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Originally Posted by strawberry99
I was taken back today by what the cashier and apparently the manager on staff as well stated.
What did they say that took you so far aback?
Old 01-18-08, 03:34 PM
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90 days for sealed electronics with receipt. I would imagine that it would be the same for DVDs.
Old 01-18-08, 05:01 PM
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DVDs are 90 days, electronics vary based on what it is.

ELECTRONICS
Computer hardware: Must be returned with any included software within 15 days of receipt.
Computer components and computer accessories: Must be returned within 45 days of receipt.
Computer software: Must be returned unopened.
Camcorders and digital cameras: Must be returned within 30 days of receipt.
GPS units, digital music players and portable video players: May be returned for refund or exchange with receipt within 15 days.

thats from the website, should also be on your receipt.
Old 01-18-08, 06:29 PM
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DVD players are definitely 90 days(I just returned one).
Old 01-18-08, 10:42 PM
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Originally Posted by grenier
What did they say that took you so far aback?

15 days, unopened new DVDs.

My DVDs were brand new, purchased directly from Walmart, and I had the receipt in hand.
Old 01-18-08, 11:28 PM
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DVDs are definitely 90 days.
Old 01-19-08, 07:09 PM
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Originally Posted by Trevor
DVDs are definitely 90 days.
It could simply be that one lonely Walmart, but I called again, this time spoke to a different manager on staff and he also said it was a 15 day policy on DVD. He didn't sound too sure, but said that he'd bring it up with the staff.

I mean this is not the only Walmart available in my vicinity. But I think it's important to clarify this matter at least with this one store. Plus, I've never had an issues with the 90 day bracket until a couple days ago. The same return policy bulletin have been posted for the longest time. It seems as though it's an interpretation issue.

Something to the following extent is posted, can someone interpret this. Do unopened movies, games, etc, tobacco products, 'other' products fall under the 15 days return policy OR the 90 day return policy.


90 exchanges with the exception of the following:
*45 days: xy product
*30 days: xz product
*15 days: xx product
*unopened movies, games, etc
*tobacco products
*other products
Old 01-20-08, 08:50 PM
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You can make one or two returns for store credit, without a receipt, a year.
Old 01-23-08, 11:39 AM
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_Look at your receipt. It holds the information...
Old 01-23-08, 12:37 PM
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Originally Posted by GizmoDVD
_Look at your receipt. It holds the information...
It actually doesn't have any reference to the return policy. The only thing pertinent is the date (12/22/07).

Attempt return date (1/17/07), which is 8+17=25 days.

I guess an update would be that I was able to return my DVDs to a different Walmart. Plus, I called 15 different walmart within my zip code proximity, and all confirmed that it is indeed 90 days. I believe two cashiers thought it was 30 days for DVD, I kindly ask that I get transferred over to a store manager and it was confirmed to be 90.

I'll probably do it today or later this week, and bring it up to the original Walmart in question.
Old 01-24-08, 02:04 PM
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I would've insisted on going back to that Walmart. Over and over again until I was asked to leave the premises, and then dispute the charge.

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