I was just wondering, 'cause I returned a movie this afternoon. It was completely sealed and showed totally no sign of use. The person who attended to me completely tore up the plastic and checked the disc if it was inside. Do they always do that? They could practically just put back what I returned on their shelves.

EDIT: Never mind, I read the issue of getting a sealed DVD without the disc inside from another thread. Must be why they're opening it.

That's pretty dumb. I'm pretty sure that legally they can now no longer sell the item as "new."

I've seen this before, and I dont understand it. THe item is sealed. I assume it looks like it is still the factory shrinkwrap and not some homemade reseal job. Why unseal, so you cant sell it, just to make sure there is a dvd inside? Why not just put it on the shelf, and either sell it again, or return it to the manufacturer sealed for credit? either way youre getting money for it. If theres no disc in it either the next buyer will return it opened, or the manufacturer will be stuck with it.

Anybody with a $100 shrink-wrap machine can do a "factory" shrinkwrap.

I don't know either. But today I made a return and they didn't open it. This was at another branch of course.

I also love it when they take the returned DVD and hurl it like a frisbee into the returns bucket 15 feet away.

Only to be re-wrapped next week for an $8.99 or BOGO sale.