I haven't been charged yet, but if it happens I'm only down $70 for 4 box sets I was planning on buying at some point anyways, so I'm not going to be too disappointed.

I do think that Amazon is setting a really dangerous precedent by doing this, but I don't know if there's anything I can do about it. I won't be buying from them anymore (I've spent a little over $1000 a year on them for the past 3 years), but I'm sure they won't be too bothered by that loss.

I'm really interested to see how this turns out.

Now that is the problem. No matter which side you are on you can't deny that if Amazon is able to get away with "unauthorized charges" waaaaay after the fact, it can't bode well for any future credit card purchases.

They've decided to charge me. I guess it's time for me to return them. I won't be sending anymore business amazon's way. They won't miss me and I won't miss them. I'm not going to fight the charge, I guess I will just send an e-mail their way and say I want to return them if they are going to charge me.

No matter what other people say, I think what amazon has done is wrong, they think it's right, I won't shop there and they probably will not miss me as a customer. So, no loss either way.

So what is everyone else going to do?

Amazon charged me for an order that I sent back and they still haven't received. I had already called them about this twice, when I didn't get a refund. Turns out the CSRs I had spoken with did not note it on my account, even though they assured me that they would...


For those of you who were charged - it appears that Amazon is actually charging more than what they are supposed to because they did not refund what was initially paid for the order (not talking about shipping charges since I have Prime) plus they charged the full amount of what the order would have been with the B1G1F "deal." After the CSR today researched the order, I was told that they would be able to issue a refund on Friday since that would be 4 weeks...

yea i have a hold on my credit card for $35.49 that i'll be disputing with my credit card company tomorrow once it goes through. shouldn't be hard to get a chargeback since i have print outs of the price that i originally agreed to pay and since i've never disputed a charge in the 6 years of having the card.

The "waaaaay after the fact" was to allow for folks to return the items per the
return policy. This was stated at the very start. This was also not a misprice as
the product pages showed the correct prices. It was an obvious programming
glitch in the totalling. Aside from instances like that, it would be pretty hard for
companies to recharge using this Amazon fiasco as an example. So yes, I can
deny your claim.

As I mentioned in the other discussion I have about $105 in pending charges on my credit card. When I total up the all orders and subtract $21.99 it equals the amount pending. Appears Amazon is letting me have one of the cheapest orders free. I plan on calling my credit company right now about the matter. So far I have not received any notification from Amazon about the pending charges, or see any changes posted on my order summary pages at Amazon.

What about coupons? What if an e-tailer decides some 45 days after you used a coupon/code that it was invalid when you used it. And they then decide to charge you the difference?

I didn't participate in this "deal", but I agree that this sets a bad precedent.

Why? Why wait so long? They don't wait when I place a regular order. Why not e-mail and say that you have three days to reply saying that you will return the items or be charged. This waiting a month and a half after the order is inane.

This is going to be the best thread ever...

I would say second best as this one's two predecessors/original thread takes the taco for best thread ever IMO. Collectively, though, all three are a master body of work for the DVDTalk ages! I too have pending charges but I can't see who from. I assume Amazon is part of it so add me to the list of those ready to dispute the charges as well for my three orders.

Those b*stards! I'm just in shock that Amazon had the balls to go through with the charges. They hit me for $166 bucks for 6 orders which I don't even think was the right original price.

I think the media needs to get wind of this. We have a vendor that just decides to charge whatever they want to after the fact. This is not legal, folks. I may have got the last laugh though. I sold all the sets on Amazon Marketplace. I'm sure I broke even at least, may have even made a profit. I will never buy from Amazon again.

Well, it looks as if Amazon's playing the old 'What's good for the goose...." Upon checking my CC statement, I see temp charges from them. Problem is, the amounts are incorrect. They didn't take into account the $$ I already paid them (yes, I paid something for each order) when attempting to bill for the balance they feel they're due. Though it amounts to only $16, I can't understand why after 45 days they still can't get their accounting correct. I'll give them the benefit of the doubt and wait until the charges clear. But if I didn't know better, I'd say that since they feel they were taken advantage of, they're going to answer with the level headed approach of taking advantage back. A beautiful strategy, especially in elementary school.

I guess it doesn't matter since I'll be disputing it.

I don't really think the media or general public would care about this. Right or wrong, it would be easier for the media to portray the customer in a bad light in this story.

Those mofo's are hitting me up too. xNightfallX will be in my prayers.

I'd assume (I'm not Amazon) they waited to give the "customer" the benefit of the
doubt. Aside from the (very) few who ordered and weren't aware of the glitch,
do you really think Amazon isn't aware that most people jumped on this because
everything was practically free? ...and that without this glitch a lot of these
orders would still have been placed? Of course they know what went down
(they just can't come out and actually say it). They probably allowed a
suitable return period so that those who did the above could clear the slate.
As I mentioned in another reply, they sent their letters of intent shortly
thereafter, it wasn't as if this was a 45 day later surprise for those who chose
to take the wait and see approach.

Another explanation could be that they did it (allow for the returns to take
place before charging) to take some of the responsibility for the problems that
arose from the error.

Perhaps Amazon had to wait x amount of time for these (non)charges to
appear on their books (ala customers needing to wait for their statement
before initiating a chargeback).

All just guesses.

Please keep on topic - we don't allow discussions of banned members.

The biggest problem that I have with Amazon over this whole fiasco is that they didn't send out their first "return or else" email until after most people had already received their orders. Then they demand that the DVD sets had to be unopened to be returnable. I had already cracked the shrinkwrap open on my 2 sets before I received this email. I strongly feel that they should have accepted opened DVDs to be returned since they were so tardy with their first email.

I wonder if Amazon has already sent notification to the major credit card companies explaining the situation in order to ward off charge backs...

I talked with my credit card company and explained what happend. They are putting a stop to the pending charges and sending me a form in the mail.

I'm actually glad that Amazon is going through with credit card charges now. It means that I can get this issue resolved now and not have to keep checking my account in the future be paranoid about them trying to sneak some charges through.

Of course I will contest the charges. The resulting process will let me know exactly where I stand with my credit card company and what kind of service I can expect from them in any future disputes I have with companies. If my credit card company does not act in a way that I feel is suitable, then they will lose my business.

If I end up losing the dispute with Amazon, then I will either return my unopened box sets to them or, if they refuse to accept them, I will return the unopened sets to Borders for store credit which I can then use on Amazon.com.

All in all, the process should be very educational and rewarding.

If this is Amazon's new policy when can we expect them to act on this glitch that happened last week?

http://forum.dvdtalk.com/showthread....9&page=1&pp=25

Well, I haven't been charged (obviously) and I haven't gotten an email or anything from them either. It's still a waiting game for me. I didn't think they'd really charge people, though I knew it was possible. Just shocked they really went through with it.

I'm glad I was in the hospital and missed this sale. 10 days in there...priceless!

So far no charges for me! I used a disposable cc# with a credit limit of ~$5 over than the original invoice for each order (which I do for every order with every online merchant) so I don't think Amazon has much of a chance of pulling it off.

However, just to be sure they don't pull something sneaky, I won't place any other orders with them (been averaging about $500/yr for the last 6-7 years) in the foreseeable future in case they decide to retroactively bill me for this incident instead of for whatever purchase I might have made.