I would suggest you DON'T tell your CC company that you're not going to pay your card off.

Agreed. I doubt they will take to kindly to threats.

he was referring to the emphasis of an "email that supercedes the original terms of an agreement" and using an example as such with the credit card company.

While it would not be a wise move to tell the CC company that you wont pay them, it does give them an example of saying "well I agreed to this, but because of this email, it no longer matters what we agreed upon originally"

I see his point.

My statement was a hyperbole, but the Chief summarized my point.

Re: runner001's 2nd question, when you call, ask where in those emails & invoices (if they had you submit anything) you agreed to pay any more than what was originally charged, even if those charges were incorrect, though they were calculated by the seller. If they can't, have them ask their legal department under what conditions such an agreement could be implicit.

One additional point to raise, if applicable, might be that the e-mails allowed return of the items if unopened, and if you already opened the items before receiving such e-mail, then you were being forced to pay more than you agreed to and more than Amazon accepted as payment.

DId you also reference the shipping confirmation e-mail stating the amount you were charged and Amazon's acknowledgment that "this completes your order"?

AMEX did mention that Amazon's emails said I could return the items at no charge. My response was that though that might be the case, it is irrelevent. I agreed to a purchase, the seller agreed to a sale. I paid, the seller shipped the item. FOUR DAYS LATER, they then want more money. I said that it was ridiculous and what would stop that from happening with any other purchases in the future if they can always charge you more later. The rep agreed and said he'd reopen the dispute.

That was in the original documentation I sent. I'm beginning to think that I should not have sent any info since it seems that those that didn't send anything got a successful credit while I am having a hard time.

I'm not feeling too good about the second dispute.

American Express has closed the dispute and credited me. I did not have to send in documentation, but am keeping it just in case.

It might be good to call the AmEx rep and inform them that others who have disputed the same issue have had the charges canceled. An argument for consistency in Amex's treatment of similar disputes might help.

Did anyone use an AT&T card for this? Did you win the dispute? I'm just now filling the papers out since I was waiting to see how everyone did but I haven't seen anyone mention using an AT&T card. I am wondering how they are regarding disputes as I have never done one with them.

This is a problem I am thinking about...So far I have decided to let this go and have lets charges stand...but it seems very unfair that Amazon is charging some and letting others get credited back charges..makes me a little mad that they have said you're wrong we are right on email responses yet treat others differently...

You've got nothing to lose by disputing these charges with your credit card company. The vast majority of people who are challenging these charges are having the card companies find in our favor. I placed eleven orders for twenty-two DVD sets and I won the dispute. Don't allow yourself to be bullied by Amazon...fight 'em back.

Capital One sided with me on my dispute! When I called I explained the situation to a woman who had a very hard time understanding what I was saying. She kept on thinking I was upset because Amazon didn't post the charge until a month after the purchase. At one point she stated "Amazon wouldn't charge you more than the final check out price." When I assured her that's what happened, she said that I was mistaken. Anyway, she transfered me to the CC cancelation department and when I explained the that CSR that I didn't want my card cancelled, just some charges disputed, I was thrown back the the dispute department.

I was lucky enough to get another CSR, and this time I decided not to give her the whole song and dance. I just said that there were a couple of charges from Amazon that I didn't recognize, and that neither my wife nor myself had made any purchases from them recently. I told her that I'd like to see the invoices for those orders. She put a temp credit on my account until Amazon replied.

I'm not sure what Amazon said (if anything) but Capital One sent me a letter saying that they were siding with my and that the charges had been permently removed. The only bad part is that Amazon can appeal the desision and they recommend that I keep all paperwork for a year. No biggie.

Looking back on it, I think requesting an invoice was the way to go. Though Amazon could have generated one, there isn't one in their system (even my original orders show the double discount last time I checked.) I wonder if people who are getting the disputes denied are getting that result because someone at the CC company read the long sorid tale and just doesn't think that getting two sets for free is fair.

Alert:

March 26th...

Amazon has refiled the charge(s) under REBILL - AMAZON.COM. Check your statements/account status... Please note, this is after having disputed and received credit from CC.

Here we go again.

You actually mean Amazon has charged you a second time after winning a dispute with your credit card company?

You've got to be kidding.

Correct.



Nope.

I'm still waiting for my credit card company to reach a decision on my dispute. If amazon is going to keep issuing new charges everytime they lose this can keep going on indefinitely. If I win maybe I should also consider cancelling my card.

If they are doing this, they are certaintly looking a legal charges from the credit card companies and/or their cutomers.

Someone said earlier that amazon could appeal charges. This may be what happened. If you didnt give your CC company any documentation I'm not suprised this happened.

From the CC company's standpoint, these could have been legit charges. And until proven that they arent, they will probably keep these charges on there.

I doubt amazon is going to do something so blatent as to recharge after a dispute has already been won if they didnt have something more backing for their claim.

In my case...

The CC was given documentation by mail, including; emails from Amazon saying their emails were in error and that I would NOT be charged and Invoice's saying the items were paid for, shipped, and complete.

The burden of proof is on the company making the charges. They have to prove that they are legit when a dispute arises. It's impossible to prove that you didn't spend $50 at a local gas station today. It is easy to prove that you did. (The signed receipt.)

That's why I asked for copies of Amazon's records. Had they sent something the CC company would have forwarded them to me and I could have rebutted them with my own records. If they didn’t send anything (which is what I believe happened) I’d win by default.

I'm still going back and forth with my credit card company regarding this. I can't believe how firm Amazon is putting its foot down here--I'm sure they've already lost several times the money they would have had they just let this go. In fact, if they had let this go, they probably could have used the currently lost revenue to hire competent programmers.

They've lost several hundred dollars of my business in the last month or so alone, and I'm sure I'm not the only one spending my paychecks elsewhere. Silly fools.

I sent in documentation, incl. the invoices and e-mail stating the order was complete, along with a printout of Amazon's pricing policy. If AmEx sides with Amazon, I will have a conversation with a CS rep and inform them that I'm tearing up my AmEx card because of their willingness to allow unapproved charges on my account. Losing my $20-30k of charges per year won't break them, but they will be losing more than these unauthorized charges represent ($60).

Uh, Chief, if you can figure out how to prove a negative, then you should file a patent because it could make you a billionaire.

Uhh, thats weird. I was just gonna repsond to the chief's latest asinine post, but it seems to have vanished.