Go Back  DVD Talk Forum > Shopping Discussions > Store Forum
Reload this Page >

Deep Discount to customers - you might notice some strange charges

Store Forum Share Your Shopping Experiences at Stores both Online and Off.

Deep Discount to customers - you might notice some strange charges

Old 10-20-06, 05:24 PM
  #1  
DVD Talk Limited Edition
Thread Starter
 
Join Date: Oct 2004
Posts: 5,320
Likes: 0
Received 0 Likes on 0 Posts
Deep Discount to customers - you might notice some strange charges

Just got a call from Deep Discount DVD, telling me that through some billing snafu some orders were processed as coming through one of their "partners," a business called The Bunny Store. They said that I would see some of my recent orders billed to that name, and that the money would be credited back to me and re-billed under Deep Discount.

It's good that they're calling people and alerting them to the problem instead of just waiting for customers to call them.
Old 10-20-06, 06:00 PM
  #2  
Senior Member
 
Join Date: Jul 2006
Posts: 509
Likes: 0
Received 0 Likes on 0 Posts
2 thumbs up for DDD!

James
Old 10-20-06, 06:23 PM
  #3  
DVD Talk Limited Edition
 
Join Date: Oct 1999
Posts: 6,459
Likes: 0
Received 1 Like on 1 Post
Oh my!!! Lets see, first we get those check things mailed to us (I got 2 recently). Now some other company is somehow using DDD information on us to bill us phony charges?
Old 10-20-06, 08:00 PM
  #4  
DVD Talk Limited Edition
Thread Starter
 
Join Date: Oct 2004
Posts: 5,320
Likes: 0
Received 0 Likes on 0 Posts
Originally Posted by ernestrp
Oh my!!! Lets see, first we get those check things mailed to us (I got 2 recently). Now some other company is somehow using DDD information on us to bill us phony charges?

Oh my! Some people are actually using this to further an irrational hatred of DDD. Get a grip, Francis, and stop blowing this out of proportion.
Old 10-20-06, 08:49 PM
  #5  
DVD Talk Limited Edition
 
Join Date: Oct 1999
Posts: 6,459
Likes: 0
Received 1 Like on 1 Post
Originally Posted by MovieExchange
Oh my! Some people are actually using this to further an irrational hatred of DDD. Get a grip, Francis, and stop blowing this out of proportion.
I have no hatered of DDD, just some of their practices mainly the phony checks but now you state DDD actually phoned you as to some other company billing you? I have had some problems with DDD in the past but they have never phoned me. And WTF is the BUNNY STORE anyways?


Old 10-20-06, 11:35 PM
  #6  
DVD Talk Hero
 
Josh-da-man's Avatar
 
Join Date: Sep 2000
Location: The Bible Belt
Posts: 43,472
Received 2,585 Likes on 1,799 Posts
Is it just me or does this seem fishy?
Old 10-21-06, 12:40 AM
  #7  
Member
 
Join Date: Sep 2004
Posts: 202
Likes: 0
Received 0 Likes on 0 Posts
actually I was paying my bill me later payment online this afternoon and noticed one of these Bunnystore charges. It was for the EXACT amount that had just shipped from DDD. There was a number underneath the title of Bunnystore and it was the exact same phone number that was used on all my previous DDD orders.

So I think it is indeed a minor snafu and one that they seem to be aware of
Old 10-21-06, 09:23 AM
  #8  
DVD Talk Legend
 
Join Date: Jan 2001
Location: Times Square
Posts: 12,135
Likes: 0
Received 4 Likes on 2 Posts
So let's see ... if I'm reading this correctly, the problem is that the amount a customer charged at DDD is showing up as being charged to a different business name, the problem has been spotted, the original billing will be corrected, and nobody was ever billed for an amount they did not actually charge.

DDD spotted the problem, contacted customers involved, and is correcting the problem.

Mistakes happen, even to the best companies on the planet, but the real test is how the company goes about rectifying the problem - and it apears that DDD is handling this quickly and efficiently.
Old 10-21-06, 10:48 AM
  #9  
Senior Member
 
Join Date: Jul 2005
Posts: 367
Likes: 0
Received 0 Likes on 0 Posts
I got two charges from "The Bunny Shop" but no call from DDD...
Old 10-21-06, 12:48 PM
  #10  
Senior Member
 
Join Date: Apr 1999
Location: Ca, USA
Posts: 418
Likes: 0
Received 0 Likes on 0 Posts
In case you've not seen this thread near post 57 http://forum.dvdtalk.com/showthread.php?t=479688&page=2 it appears that the bunny has popped up on DVDPlanet's billing system as well.
Old 10-21-06, 05:58 PM
  #11  
DVD Talk Gold Edition
 
Join Date: Dec 2004
Location: The city with no sports championships...Cleveland
Posts: 2,109
Likes: 0
Received 0 Likes on 0 Posts
they seem like class acts
Old 10-21-06, 08:05 PM
  #12  
DVD Talk Limited Edition
 
Ginwen's Avatar
 
Join Date: May 2002
Location: Kent, WA
Posts: 7,381
Received 19 Likes on 16 Posts
I got one too, but no call (of course, if I can't tell who is calling I don't answer, so they might have called). Luckily I read this thread so I at least don't have to try to track down what's going on.

Last edited by Ginwen; 10-21-06 at 08:08 PM.
Old 10-21-06, 09:26 PM
  #13  
Member
 
Join Date: Feb 2004
Posts: 72
Likes: 0
Received 0 Likes on 0 Posts
Ahh, that explains it, my wife thought i bought something from Playboy!
Old 10-22-06, 01:33 PM
  #14  
DVD Talk Ultimate Edition
 
Join Date: Jun 2000
Location: Upright, in a cool, dry place
Posts: 4,461
Received 69 Likes on 46 Posts
Originally Posted by King Benny
Ahh, that explains it, my wife thought i bought something from Playboy!
Now's your chance! Order some porn, then when it shows up on your bill, you can say "Looks like that darn DDD did it again."
Old 10-22-06, 06:21 PM
  #15  
DVD Talk Special Edition
 
Join Date: Jan 2003
Location: pittsburgh, PA
Posts: 1,190
Likes: 0
Received 0 Likes on 0 Posts
after continually refusing to make any statement regarding their phony checks, i have no respect for this company anymore. they always seem to be looking for another way to scam customers.
Old 10-22-06, 06:45 PM
  #16  
Banned
 
Join Date: Oct 2003
Location: Puerto Rico
Posts: 11,973
Likes: 0
Received 1 Like on 1 Post
Originally Posted by scarredgod
after continually refusing to make any statement regarding their phony checks, i have no respect for this company anymore. they always seem to be looking for another way to scam customers.
And how are they scamming you now?
Old 10-22-06, 06:54 PM
  #17  
DVD Talk Legend
 
Sweet Baby James's Avatar
 
Join Date: Jul 2001
Location: Connecticut
Posts: 11,587
Likes: 0
Received 3 Likes on 3 Posts
Originally Posted by dx23
And how are they scamming you now?
They are not scamming anyone now and I am a DDD customer. However, when are they going to get their shit together? Just last year, they had a security breach where you could see other customer's account information(it took them almost 3 days to fix the problem and they initially denied that there was a problem). Then they send out the third party checks and now this. You don't hear about these problems with Amazon, DVD Empire, bestbuy.com, etc.

I wish that they would get their act together because I really do like shopping there.
Old 10-23-06, 12:16 PM
  #18  
CS@DeepDiscount
Guest
 
Posts: n/a
To all of our customers: We would like to inform you of a discrepancy that you may see on your bank card statement due to a computer processing error that occurred the day of your transaction. This discrepancy only relates to the name of the company appearing on the statement and will not result in any incorrect charges to your account. Due to this error, you may see the transaction attributed to “TheBunnyShop.com” on your statement rather than to our company.

Again, please be assured all funds have always been charged to the correct account and that your credit card information is secure and was never compromised at any time.

We have reversed the incorrectly attributed entry and have processed a corrected transaction which will properly state our company’s name in the description area of your statement. We sincerely apologize for any confusion or inconvenience caused by this error.

We have since rectified the situation within our system and with our bank card processor. We remain dedicated to providing you first class service in a safe and secure environment. Again, we truly apologize for any inconvenience this may have caused.

Best regards,

Customer Service
DeepDiscountDVD.com
[email protected]
Old 10-23-06, 12:44 PM
  #19  
Senior Member
 
Join Date: Apr 2004
Location: Aurora, CO
Posts: 524
Likes: 0
Received 0 Likes on 0 Posts
I was just a pissed as anyone else when those checks came through, but this seems to be a different issue altogether. They ran into a glitch in their system. They worked to notify customers and have fixed the issue. I really don't see how I could expect anything more from DDD, let alone any other company. From what I understand, shipments went out correctly and people weren't charged multiple times. They may have been charged under a different company name (who knows, maybe it's a new adult branch or something), but they've since corrected the issue.

Am I missing something here?
Old 10-23-06, 10:53 PM
  #20  
Banned
 
Join Date: Jul 2006
Location: CALI!
Posts: 6,972
Likes: 0
Received 0 Likes on 0 Posts
My wife left me because she thought I was buying porn. Thanks DDD!
Old 10-25-06, 08:29 PM
  #21  
JCZ
Cool New Member
 
Join Date: Jun 2005
Posts: 27
Likes: 0
Received 0 Likes on 0 Posts
I also had two charges to the Bunny Shop that were corrected. At first I thought I had been drunk and ordered something online. Bad news was the wife was with me when I viewed my credit card online. She was preoccupied with those charges so I didn't have to come up with an excuse for the real DDD bill.
Old 10-26-06, 04:10 PM
  #22  
DVD Talk Limited Edition
 
Join Date: Feb 2003
Location: Malvern, PA
Posts: 5,010
Likes: 0
Received 0 Likes on 0 Posts
Originally Posted by Arpeggi
My wife left me because she thought I was buying porn. Thanks DDD!
Old 10-26-06, 11:13 PM
  #23  
DVD Talk Ultimate Edition
 
Join Date: Apr 2001
Location: Minnesota
Posts: 4,292
Likes: 0
Received 0 Likes on 0 Posts
Originally Posted by scarredgod
after continually refusing to make any statement regarding their phony checks, i have no respect for this company anymore. they always seem to be looking for another way to scam customers.
are those the checks that if read, it could be determined exactly what they were?
Old 10-31-06, 01:23 AM
  #24  
g
DVD Talk Ultimate Edition
 
Join Date: Jan 2001
Posts: 4,291
Received 85 Likes on 43 Posts
How long does it take for the Bunny charges to come off? Currently Im being charged for the dvd's twice as the bunny shop and under ddd. I would have preferred if they had just left the original charge and not put through a second set of charges.
Old 10-31-06, 03:14 PM
  #25  
Senior Member
 
Join Date: Jul 2005
Posts: 367
Likes: 0
Received 0 Likes on 0 Posts
I honestly didn't care about this before - problems do happen - but now I'm getting Bunny Shop catalogs sent to my house. If DDD would like to send somebody over here to help get me out of hot water, that would be fantastic.

Thread Tools
Search this Thread

Archive - Advertising - Cookie Policy - Privacy Statement - Terms of Service -

Copyright © 2024 MH Sub I, LLC dba Internet Brands. All rights reserved. Use of this site indicates your consent to the Terms of Use.