DVD Planet Problems
10-06-06 | 05:37 AM
#51
Originally Posted by ftsoh
Hi Mark, sorry to bother you with a problem I have now. On 8/18, I received a shipping notice for Criterion's "Kicking and Screaming" (Order #586320). But it was sent to my old address. I moved in the end of July and I had notified USPS and DVD Planet of the new address. I tought the package will be forwarded to my new address but I never recieved it.
I email Customer Service on 9/15 telling them the missing shipment. I got a respond back on 9/19 telling me they will reship after they received the package back. Then, another email on 9/28 telling me a refund had been issued to me for the DVD. I reply the 9/28 email asking them to reship the DVD to me but never hear from them since.
I pre-ordered the DVD with 2 other August Criterions, "The Six Moral Tales" and "Seduced and Abandoned", with a $7 coupon. "Kicking and Screaming" was shipped first and the amount of the coupon was applied to that shipment. The rest of the order was charged full amount and shipped to my old adress, but strangely, it was forwarded to me this time.
Mark, could you please check if you can reship the "Kicking and Screaming" DVD to me?
I email Customer Service on 9/15 telling them the missing shipment. I got a respond back on 9/19 telling me they will reship after they received the package back. Then, another email on 9/28 telling me a refund had been issued to me for the DVD. I reply the 9/28 email asking them to reship the DVD to me but never hear from them since.
I pre-ordered the DVD with 2 other August Criterions, "The Six Moral Tales" and "Seduced and Abandoned", with a $7 coupon. "Kicking and Screaming" was shipped first and the amount of the coupon was applied to that shipment. The rest of the order was charged full amount and shipped to my old adress, but strangely, it was forwarded to me this time.
Mark, could you please check if you can reship the "Kicking and Screaming" DVD to me?
Since many people had been requesting new titles to be added for pre-order, had you considered someone other than Muze for your catalog. They are very slow on adding new titles.
10-06-06 | 08:03 AM
#52
Senior Member
Joined: Sep 2002
Posts: 663
Likes: 0
Received 0 Likes
on
0 Posts
From: Naperville, IL
Send me your e-mails and I will look and see if you guys are on the list. We are still sending out thousands of point update e-mails weekly and the new release mailing go out every other week. You will only receive a point update when we increase the balance once a week.
10-06-06 | 08:05 AM
#53
Senior Member
Joined: Sep 2002
Posts: 663
Likes: 0
Received 0 Likes
on
0 Posts
From: Naperville, IL
Originally Posted by ftsoh
Since many people had been requesting new titles to be added for pre-order, had you considered someone other than Muze for your catalog. They are very slow on adding new titles.
10-08-06 | 07:39 AM
#54
Member
Joined: Jun 2006
Posts: 58
Likes: 0
Received 0 Likes
on
0 Posts
is there a schedual when the site might be down?
cause all im seeing now is..
cause all im seeing now is..
Server Error
The server encountered an internal error and was unable to complete your request.
Could not connect to JRun Server.
The server encountered an internal error and was unable to complete your request.
Could not connect to JRun Server.
10-09-06 | 03:32 PM
#56
Senior Member
Joined: Sep 2002
Posts: 663
Likes: 0
Received 0 Likes
on
0 Posts
From: Naperville, IL
We had a database crash at 2AM and unfortunately I was not notified. I discovered this at 4pm and fixed it up. Very sorry for the outage. Most of the requested titles from last week have been added and can be found in the Just Announced section.
10-19-06 | 11:43 PM
#57
Senior Member
When did DVDPLANET start listing the charges under "Bunny Shop." I had recent charges on my card from this Bunny Shop and I had no idea what they were until I matched the amounts to recent DVDPLANET orders. Very confusing.
10-20-06 | 01:26 AM
#58
Originally Posted by cmleidi
When did DVDPLANET start listing the charges under "Bunny Shop." I had recent charges on my card from this Bunny Shop and I had no idea what they were until I matched the amounts to recent DVDPLANET orders. Very confusing.
of the week still had the charges listed under DVDPLANET.com.
10-20-06 | 01:35 AM
#59
Senior Member
Originally Posted by Brooklyn
This must be brand spankin' new. My statement that arrived at the beginning
of the week still had the charges listed under DVDPLANET.com.
of the week still had the charges listed under DVDPLANET.com.
10-20-06 | 08:54 AM
#60
Senior Member
Joined: Sep 2002
Posts: 663
Likes: 0
Received 0 Likes
on
0 Posts
From: Naperville, IL
cmleidi,
Thanks for the question. Our credit card processor made an error. This ONLY affected the description on the statement and our processor is working on correcting the issue. Your credit card information is secure and was not compromised.
Mark
Thanks for the question. Our credit card processor made an error. This ONLY affected the description on the statement and our processor is working on correcting the issue. Your credit card information is secure and was not compromised.
Mark
