DVD Talk Forum - DVD Planet Problems

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Quote:

Originally Posted by ftsoh

Hi Mark, sorry to bother you with a problem I have now. On 8/18, I received a shipping notice for Criterion's "Kicking and Screaming" (Order #586320). But it was sent to my old address. I moved in the end of July and I had notified USPS and DVD Planet of the new address. I tought the package will be forwarded to my new address but I never recieved it.

I email Customer Service on 9/15 telling them the missing shipment. I got a respond back on 9/19 telling me they will reship after they received the package back. Then, another email on 9/28 telling me a refund had been issued to me for the DVD. I reply the 9/28 email asking them to reship the DVD to me but never hear from them since.

I pre-ordered the DVD with 2 other August Criterions, "The Six Moral Tales" and "Seduced and Abandoned", with a $7 coupon. "Kicking and Screaming" was shipped first and the amount of the coupon was applied to that shipment. The rest of the order was charged full amount and shipped to my old adress, but strangely, it was forwarded to me this time.

Mark, could you please check if you can reship the "Kicking and Screaming" DVD to me?

Mark, thanks for taking care the problem. I just placed another order for the "Kicking and Screaming" DVD wih the $7 store credit. Everything works out perfectly.

Since many people had been requesting new titles to be added for pre-order, had you considered someone other than Muze for your catalog. They are very slow on adding new titles.

Send me your e-mails and I will look and see if you guys are on the list. We are still sending out thousands of point update e-mails weekly and the new release mailing go out every other week. You will only receive a point update when we increase the balance once a week.

Quote:

Originally Posted by ftsoh

Since many people had been requesting new titles to be added for pre-order, had you considered someone other than Muze for your catalog. They are very slow on adding new titles.

They really are the only option I have for content. Plus the site would need a complete redesign if we moved to another content database.

is there a schedual when the site might be down?
cause all im seeing now is..

Quote:

Server Error
The server encountered an internal error and was unable to complete your request.
Could not connect to JRun Server.

^^^ Same here at 3:15 pm

We had a database crash at 2AM and unfortunately I was not notified. I discovered this at 4pm and fixed it up. Very sorry for the outage. Most of the requested titles from last week have been added and can be found in the Just Announced section.

When did DVDPLANET start listing the charges under "Bunny Shop." I had recent charges on my card from this Bunny Shop and I had no idea what they were until I matched the amounts to recent DVDPLANET orders. Very confusing.

Quote:

Originally Posted by cmleidi

This must be brand spankin' new. My statement that arrived at the beginning
of the week still had the charges listed under DVDPLANET.com.

Quote:

Originally Posted by Brooklyn

This must be brand spankin' new. My statement that arrived at the beginning
of the week still had the charges listed under DVDPLANET.com.

This happened with two orders that shipped this week. It's the first time I've seen it on my card.

cmleidi,

Thanks for the question. Our credit card processor made an error. This ONLY affected the description on the statement and our processor is working on correcting the issue. Your credit card information is secure and was not compromised.

Mark