Go Back  DVD Talk Forum > Shopping Discussions > Store Forum
Reload this Page >

CDUniverse returns

Store Forum Share Your Shopping Experiences at Stores both Online and Off.

CDUniverse returns

Old 10-02-06, 10:07 AM
DVD Talk Gold Edition
Thread Starter
Join Date: Mar 2005
Posts: 2,116
Likes: 0
Received 0 Likes on 0 Posts
CDUniverse returns

Never bought from CDUniverse before, but did when Google checkout had $10 off $20 and preordered Little Mermaid from them. Then I found out we had preordered elsewhere for a lower price and called them on Friday about 4:30PM EST (they close at 5PM), but kept getting an automated message saying offices were closed for the weekend/holiday. So, then I emailed customer service and got the same thing. I also did a cancellation request through Google checkout over the weekend, but only received a confirmation email of that back. Then I called this morning right after they open at 9AM EST, but not before 9:30 did they turn off their automated "we are closed for the weekend/holiday" message. The CSR then told me it had already shipped and she said I could write return to sender on the package when it arrives. And I asked if I would get a full refund and she said yes, but looking at their return policy shipping costs are non-refundable.
So, I guess I'm SOL and should just keep it/give it as a gift to someone.....or? Anybody have similar dealings with CDUniverse?
Old 10-03-06, 01:38 PM
DVD Talk Hall of Fame
Join Date: May 2000
Posts: 9,379
Likes: 0
Received 0 Likes on 0 Posts
Yeah. I doubt you can get the shipping fee back since the return is not due to an error of their own.

I think you might as well keep it and use it as a Christmas gift or something, or just bite the bullet and lose the $3 or so shipping.

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On
Trackbacks are Off
Pingbacks are Off
Refbacks are Off

Thread Tools
Search this Thread

Archive - Advertising - Cookie Policy - Privacy Statement - Terms of Service -

Copyright © 2024 MH Sub I, LLC dba Internet Brands. All rights reserved. Use of this site indicates your consent to the Terms of Use.