Originally Posted by chaz k

I have vowed to NEVER purchase anything from CC again. I purchased a portable DVD player from them a few months ago its was a name brand not one of those cheapos. So i bring it home and charge it fully, put the DVD in and the battery only lasted about 15 minutes. So i try again and the same thing happens. Now keep in mind this is the first thing i have bought from CC besides CD's and DVD's, so it left a bad taste in my mouth. So i decide to bring it back and shop elsewhere. I go back to CC the SAME DAY i bought the DVD player and they charge me a $60 restocking fee!!! They claim that it is now an "open box" item that they will sell at a discounted price. So i argue with the clerk and get the store manager to come down and basically they would not budge. I understand that "technically" there "open box" policy is in place, but instead of satisfying a customer they just wanted there $60. So in the next few years when i purchase 1-2 HD tv's, a PS3 and games, a blue ray or HD DVD player, and never mind the countless DVD's i purchase CC will have none of my business. They have there measely $60, but in actuallity they have lost thousands from me.

Originally Posted by fujishig

First off, the policy that they will only pricematch if the other store has it in stock is valid, at least to me. Otherwise, CC can advertise a plasma TV they have one of for 1 cent, sell it, and BB would have to honor that price for every TV they have in stock.

Basically, a price match is a way to get you into the store, an extra incentive to stop you from going somewhere else. If there's nowhere else for you to go, why would they match the price? To be nice? And if they refuse to pricematch, well, then go to the other store to buy it.

And while I dislike the whole "angel/devil" customer thing, from a business perspective, does BB really want to keep as a customer the guy that buys only loss-leaders and always goes where the cheapest prices are anyway? Are these the kinds of people that buy the high margin items at BB, or will they buy their plasma TV from a cheaper online store?

Originally Posted by cdollaz

Circuit City is ass. Their selection is very inferior to BB and finding something that they actually do have is usually a confusing mess.

Originally Posted by waylonsmithers

I agree. CC also seems to be more likely to not have titles on sale in their ads. I went in a few weeks ago to buy the Tales from the Crypt S1-3 Dvds that were on sale for 17.99. There were none in the store, and the manager said they probably wouldn't get any in, even though they were advertised in the circular. This has happened several other times in the past with sale items. I think sometimes they just don't want to sell them at the price.

Originally Posted by Lunatikk

Not when they pretend to call the other store and just make up an excuse (which has happened to me every time I've tried to PM there). It must be in their SOP.

Originally Posted by cdollaz

Circuit City is ass. Their selection is very inferior to BB and finding something that they actually do have is usually a confusing mess.

Originally Posted by dtcarson

CC's got some better prices, especially on new releases, but their layout is not nearly as easy. Plus, it just seems like BB has 'more' stuff to look at....which it does, since it's got the appliances and a more spread out HT area etc. Some categories of product, I think CC has better quality/names. Ordering online and having it picked up is a good way to go, especially when you can use a cash-bank link. Unfortunately this doesn't apply for DVDs.
The few times I've PMed at BB, it's been fine.

Originally Posted by BKenn01

I agree. I bought some of the Dawsons Creek for $19.99 online and they cancelled my order. Claiming Out of Stock.

Originally Posted by BKenn01

I agree. I bought some of the Dawsons Creek for $19.99 online and they cancelled my order. Claiming Out of Stock.

Originally Posted by FantasticVSDoom

There would be no restocking fee if someone wanted an exchange...But if you want money back, then yes, there is one. Its a policy. Whether or not its a good one is obviously debateable. And I have had my share of issues with both places (I would say they are equally pretty shitty imo). The fact is, at either store, and others as well, sometimes prices are good, sometimes not. Sometimes service is good sometimes not, and etc.

Originally Posted by Rockmjd23

Circuit City Spanking Best Buy These Days!

BEST BUY CO INC
Last Trade: 45.57
Trade Time: 4:00PM ET
Change: -0.12 (0.26%)

CIRCUIT CITY STRS
Last Trade: 22.50
Trade Time: 4:00PM ET
Change: -0.28 (1.23%)

Yeah...umm no.

Originally Posted by DVDKrayzie

that makes no sense for a DEFECTIVE proudct. They shouldn't be selling that product back tot he public, they should be returning it to their supplier. If it worked fine, but they just didn't like it, that makes sense, but this way they would ke keeping the guy's $60 and getting a full credit (refund) on the price of the returned item. So basically they would be making $60 off of nothing.

Originally Posted by bdhart

On rechargable batteries, don't most instructions tell you to charge it for 24 hours the first time before using? CC is only open 12 hours a day and he took it back the same day he bought it?

Originally Posted by Vipper II

That about sums it up. You go into Best Buy and they have boatloads of a lot of titles, whereas you walk into CC, and you're lucky to find more than 2 copies of any given title (even new releases), assuming they even have it to begin with, given their poor selection of titles. Then, it takes you 10 minutes to find an associate to man a register so you can pay and be on your way. I hate their checkout system.