Which enabled you to specifically point that out to Discover since they also receive a copy of the reciept in these situations. If it had just been lumped in to the total, how would you prove it? Discover would probably tell you to dispute the whole amount in that case.




Why did anything NEED to be disputed? If there is no law in your state to prevent them from surcharging you, then YOU ARE A THIEF for asking for the $10 back if we were to go by your earlier statements. I mean, they did the work and you were satisfied, why can't they charge you? OHHHHH.....now you want to use the credit card agreement........you can't have it both ways.




Am I? Here is your first statement on this topic:

"You are a thief. You have received the goods and not sent them back. That IS called theft by taking. Don't believe me, ask your lawyer."

Sounds like apples-to-apples to me.

You are kidding me, right? I seriously can't believe that you actually asked that question...

With regards to matematical errors, there is ALWAYS evidence. By definition, when sum A does not equal sum B, you've got your proof right there... Besides, why would Discover or any other credit card company actually tell you to dispute anything if you can't prove it? If you can't prove that there was a matematical error, then why make a dispute? Pretty much by definition, a mathematical error in and of itself is proof.



Before you start to jump down my throat on something, maybe you should read and include all of the relevant text. It is against the credit card agreement and in some states, the law, to do so. I think that I CLEARLY pointed that out.

Ahhh, but the surcharge was NOT part of the work, NOT part of what I agreed to, and had NOTHING to do with the satisfaction, or potential lack thereof, of the work performed. You are REALLY trying to stretch it by drawing such a conclusion...



If you are going to draw conclusions, at least get in the same ballpark on concepts, will you? Apparently with your logic, you call all fruits Apples just because they are sweet and produce seeds....

- Apples: Deliberately seeking out and obtaining saleable merchandise without paying. Examples: Odering merchandise and doing a full chargeback (assuming that nothing is physically wrong with the merchandise); stealing jewelry from a store.

- Oranges: Not paying for merchandise in which you had no input or selection, and you had made no effort to otherwise obtain. Examples: Receiving merchandise in the mail that you didn't order; someone leaving an anonymous basket of fruit on your doorstep for the holidays.

After calling the OP a thief, I think I need to question everything you say...





You did. But so did I. The merchant HAS TO ABIDE BY THE CREDIT CARD AGREEMENT. That's what I've been saying. That agreement allows for chargebacks. It's up to the credit card companies to determine how much (if any) you get back. At that point the merchant is SOL. There is no law against it. The merchant can't then call the district attorney and try to press charges and I'm sure the DA isn't calling around trying to find people that submit chargebacks to their credit card companies...




Really? Tell that to the pizza man when they charge you a fuel surcharge for delivery. That had NOTHING to do with the satisfaction, was NOT part of making the pizza, and if you don't ask they don't tell you they are charging it. Can I dispute that?





Of course you deliberately forgot to add that the OP never intended not to pay. And it's nice to compare honestly ordering merchandise, having the merchant overcharge you and drag their feet refunding you so that you have no choice but to chargeback, with robbing a jewelry store. You're the one out in the stadium parking lot here.


Does it matter that you had no input on merchandise that came to you? If you could make the effort to see it returned and don't, doesn't that make you as bad as someone who intentionally frauded someone? What shade of 'Rose' are your glasses?

Well, it wasn't me who stole, and I believe in calling a spade a spade...


When it is theft, the credit card companies have the option to send it to the DA if they want. I know as I have had to deal with credit card companies asking me about conduct of customers that bought stuff from me. Since they have no arrest power of their own, who do you think they turn over the investigative material to for criminal prosecustion? The Tooth Fairy? The agreement may be to allow chargebacks, but to charge back an entire amount when in fact only a small portion of the amount needs to be chargedback due to some slight matehmatical error, then that is theivery, plain and simple. Consider this:

You do work in someone's home near Christmas time. You hand them an invoice for totally $101, but you mistakenly add up the amounts as $110. They pay you via a check. The math error is caught by the customer the next day as you are preparing to close down shop and go on a long weekend vacation. The last thing you indicate is that you apologize, you are heading out, and will send a check when you get back. Instead of waiting for you to get back, the customer puts a stop payment on the check, so you get nothing. Since you get the check back, you can in theory re-deposit it, but the customer indicates that he won't stop the stop payment until you send a $9 check and refuses to send you a replacement check. In otherwords, he's withheld payment in its entirity. That's theivery, plain and simple.


You know, you REALLY need to stop making correlations, as you are REALLY bad at it. This is not even in the same ballpark. If you can't draw up a proper correlation, it might be best is you simply STOP now before you embarrass yourself further...

But, to answer your question, fuel surcharges are posted for you to review, and are there for EVERY customer, not just credit card users. So it WAS part of your acceptance of the overall purchase price to purchase said pizza and have it delivered.


I will say this ONE final time. If he does a full chargeback, and does NOT intend to send the items back, then that is thievery. Period.


Here again, you stray on the blurred lines of what the subject content is. Now you are asking about a Morality question, as opposed to what has been discussed thus far, and that is legal/contract....

I think this needs to simply end here, as it has been drawn on too long for no particular reason...

Cut: all the BS..

Something we agree on. But there is a reason.

I guess I could ask in here. So I ordered 3 movies and received one, but DDD charged for all 3. And now cs wont answer to my emails. Should I just get my money back from CCC?
And I wont call because I dont live in Usa.

Is this hypothetical or reality? Personally, if calling is not an option, then email them and let them know straight up that if a satifactory resolution is not found (i.e. shipping the DVDs that were not included), then you will seek to address it with your credit card company. Personally, I am VERY impatient with emails as I don't trust others to respond to issues of problems or support, but at least give them a fair chance to respond, say a few days. If not, then I could contact my CCC and dispute the amount for the DVDs not received...

Stuff like this has happened to me. I'll return stuff and they won't process the refund.

I'm sure I missed a few early on, but after they started the 20% sales I paid closer attention. When replacments didn't show up I called them. They hadn't sent out new ones or processed the return. I was lucky I was getting replacments or else I never would have noticed it.

Luckily the CS was excellent back then and in a matter of a few days the matter was ussually settled. But things have changed over there and the CS is falling apart. I'm still trying to get someone to help me from the last 20% sale.

Good luck I guess.

Yes, this is real. I guess I sent more emails and if they wont answer I pay that one dvd+postages, chargeback rest and never order from them.

What you could do is............ahh never mind. :rip:

I have never had a problem with DDD, although the time that elapses between when the order is processed and when I receive it is usually quite a while (like 3-4 weeks)...so, knowing this, I never order anything from them if I have any kind of time-sensitive situation, like I need the discs for a birthday or whatever.

On topic, all this difficulty the original poster has had (and many others, too) seems to stem from DDD growing to the point that they're unable to respond in a timely fashion when problems do arise, because they either don't have enough staff to handle them, or receiving and filling orders takes precedence over customer service issues. Which I personally think is poor management, but something which is usually remedied if enough people complain about it.

Just my opinion.

Heathen and dablueguy,
You two should just exchange phone numbers and have one hell of a debate over the phone. My feeling on the CS of DDD is that it is probably 5 people max. I'm sure the same people that handle orders are probably the same people that deal with billing. I've had to call them a few times and ended up talking to the same people. This is a little more than coincidence.

Which of course would strengthen my argument and weaken Heathens......but, I'll just let it go.