DVDSoon.com is DVD no more!!
12-08-05 | 09:41 AM
#1
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From: "Are any of us really anywhere?"
DVDSoon.com is DVD no more!!
Effective immediately...
Dear Client;
It is with a lot of regret and sadness that we must announce the
closure
of the company 9086 - 8316 Québec Inc who managed the operations of
DVDSoon.com.
The assets of DVDSoon.com have been taken by Canadian
Distribution Services which means the site will remain open and all
activities will be maintained. Therefore all pending orders will be
honored.
Unfortunately all operations that were suspended and were the
responsibility of 9086 - 8316 Québec Inc will not be honored. These
operations include credits, refunds, replacement requests, and Fidelity
iPoints.
If you wish to obtain more information please send your questions to:
9086 - 8316 Québec Inc.
1001, Boul. Montarville #75023
Boucherville Québec
J4B 7Z2
We thank you for your support and your comprehension.
The Administration,
I got this e-mail and thought it better to start a new thread so people are forewarned!!!
Dear Client;
It is with a lot of regret and sadness that we must announce the
closure
of the company 9086 - 8316 Québec Inc who managed the operations of
DVDSoon.com.
The assets of DVDSoon.com have been taken by Canadian
Distribution Services which means the site will remain open and all
activities will be maintained. Therefore all pending orders will be
honored.
Unfortunately all operations that were suspended and were the
responsibility of 9086 - 8316 Québec Inc will not be honored. These
operations include credits, refunds, replacement requests, and Fidelity
iPoints.
If you wish to obtain more information please send your questions to:
9086 - 8316 Québec Inc.
1001, Boul. Montarville #75023
Boucherville Québec
J4B 7Z2
We thank you for your support and your comprehension.
The Administration,
I got this e-mail and thought it better to start a new thread so people are forewarned!!!
12-08-05 | 10:12 AM
#2
DVD Talk Godfather
Unfortunately all operations that were suspended and were the
responsibility of 9086 - 8316 Québec Inc will not be honored. These
operations include credits, refunds, replacement requests, and Fidelity
iPoints.
responsibility of 9086 - 8316 Québec Inc will not be honored. These
operations include credits, refunds, replacement requests, and Fidelity
iPoints.
12-08-05 | 12:24 PM
#3
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From: Building attractions one theme park at a time.
I got that e-mail today too and immediately came here to see what the outcome was.
Only ordered one thing from them in the past. Once I received it, I never dealt with them again.
Only ordered one thing from them in the past. Once I received it, I never dealt with them again.
12-08-05 | 12:47 PM
#4
DVD Talk Gold Edition
Originally Posted by Michael Corvin
Ouch. I hope everyone got their money back from the CC company.
12-08-05 | 01:33 PM
#6
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I want to thank DVD Talk for the services they provide. I was tempted many times by DVDSoon's prices, but always remembered that bad experiences that others posted about them here, and stayed clear.
Which is why I feel it a duty to post my experiences with companies, good and bad, in the forums. No matter how factual a complaint is, there will always be some lacky to post a positive rebuttal. Nevertheless, I think MOST e-tailers could do a better job with customer service than they are right now. If an actual physical store tried to pull half the crap that most e-tailers do, no one would shop with them.
DVDSoon gone? Outside of the money that they are taking with them, its a good thing.
I'll leave on a positive note. My current favorite: DVD Empire. Their customer service people actually answer their emails (more than I can say for most other companies)
Which is why I feel it a duty to post my experiences with companies, good and bad, in the forums. No matter how factual a complaint is, there will always be some lacky to post a positive rebuttal. Nevertheless, I think MOST e-tailers could do a better job with customer service than they are right now. If an actual physical store tried to pull half the crap that most e-tailers do, no one would shop with them.
DVDSoon gone? Outside of the money that they are taking with them, its a good thing.
I'll leave on a positive note. My current favorite: DVD Empire. Their customer service people actually answer their emails (more than I can say for most other companies)
12-08-05 | 02:09 PM
#8
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From: Wisconsin
Good riddance
I hope the dirty bastards burn in hell. They caused me a lot of grief, aggravation, and lost time in pursuing a refund (charge-back) from my credit card company for nearly six months. In the old days, thieves such as DVDSlow would be hung in the town-center from the sturdiest tree. I wish they operated from one of the Islamist countries. In those countries, thieves have their left hand chopped off for their first offense, and then the second hand chopped off for the second offense. After that, the Muslims believe it is pretty hard to steal anything only using your two wrists pressed together!
12-08-05 | 04:39 PM
#9
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Originally Posted by reverie
I agree, DVDEmpire has some of the best customer service I've dealt with (it's just their prices that keep me from being more loyal).
12-08-05 | 07:53 PM
#10
DVD Talk Gold Edition
I, for one, never had a problem with DVDSoon.
I ordered 49 DVD's from them, and the only issue I had was that my Rocky Anthology Rocky disc was scratched to hell and wouldn't play about half way through. I issued a replacement submittal and received a replacement (after I sent the copy I had back).
Of course, I had read all the horror stories from others, and am not really surprised they went under.
I ordered 49 DVD's from them, and the only issue I had was that my Rocky Anthology Rocky disc was scratched to hell and wouldn't play about half way through. I issued a replacement submittal and received a replacement (after I sent the copy I had back).
Of course, I had read all the horror stories from others, and am not really surprised they went under.
12-08-05 | 09:05 PM
#11
Yeah, too bad for the people who got stuck with non-issued refunds. It almost seems fraudulent what they did re: "not being able to issue refund checks until December" while they probably fully knew they would be gone by then. What was up with that?
Also another
for DVDEmpire.
Also another
for DVDEmpire.
12-09-05 | 12:09 AM
#12
DVD Talk Hero
Originally Posted by Numes
I, for one, never had a problem with DVDSoon.
I ordered 49 DVD's from them, and the only issue I had was that my Rocky Anthology Rocky disc was scratched to hell and wouldn't play about half way through. I issued a replacement submittal and received a replacement (after I sent the copy I had back).
Of course, I had read all the horror stories from others, and am not really surprised they went under.
I ordered 49 DVD's from them, and the only issue I had was that my Rocky Anthology Rocky disc was scratched to hell and wouldn't play about half way through. I issued a replacement submittal and received a replacement (after I sent the copy I had back).
Of course, I had read all the horror stories from others, and am not really surprised they went under.
But fortunately, I stopped ordering from them when prices increased, the Fidelity deals started going south and the coupons stopped. My last order was May 12, 2005. I got everything delivered and got away scot-free.
12-09-05 | 06:49 AM
#15
DVD Talk Godfather
Originally Posted by movielib
I had almost no problems too and I ordered a lot more than you did. The couple of problems I did have were fixed quite easily.
12-09-05 | 12:12 PM
#17
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I hate to sound like a conspiracy theorist, but I would be AWEFULLY leerie of DVDImport or DVDsoon, even though they (DVDSoon) "claim" to be under new management. I am one who has ordered MANY items from them for well over 3 years, and didn't have a bit of trouble until around May-June time-frame. Fortunately, I got my money back from my credit card company, so nothing is lost. However, right now, I lean on thinking that the "new" owners of DVDSoon is just really the old owner under a different name. One would think that if new owners were truly there, they would send emails to all past customers announcing new ownership, maybe use a coupon or sale to entice people to come back, they would put some kind of message on their website, or even change it somewhat. In fact, I don't even think that the physical address of the place has been changed on the website (someone may want to verify that for me, though just in case). Can anyone do any research and find out if that is the case or not...?
12-09-05 | 03:57 PM
#18
DVD Talk Hero
Originally Posted by Michael Corvin
FWIW, I never had a problem with them either before this summer. Something internally must have happened b/c that is when the shit hit the fan for everyone.
12-09-05 | 04:14 PM
#19
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Yep I ordered them for years, they were good. But when they cancelled all my preorders suddenly due to their BS accounting system and refused to refund the credit since it was "too complicated" I knew it was time to do a charge back.
I think its pretty bad that they led people on promising a cheque in 6 weeks and replying emails saying that the money was coming when they didn't tell the real story.
IF YOU HAVE ANY BRAINS AT ALL, DON'T BUY FROM THE NEW OWNER, SINCE WHY IS THEIR DOMAIN NAME FOR SALE ON EBAY STILL???
I think they destroyed all their best and loyal customers, I ordered heaps from them for many years, all they needed to do was refund a small amount of monye, 1 dvd's worth and I would have still been a customer, but no. So they deserve to go under completely, lets hope the new business goes under, since the brand new is totally destroyed
Their brandname is not even worth $1 now
I think its pretty bad that they led people on promising a cheque in 6 weeks and replying emails saying that the money was coming when they didn't tell the real story.
IF YOU HAVE ANY BRAINS AT ALL, DON'T BUY FROM THE NEW OWNER, SINCE WHY IS THEIR DOMAIN NAME FOR SALE ON EBAY STILL???
I think they destroyed all their best and loyal customers, I ordered heaps from them for many years, all they needed to do was refund a small amount of monye, 1 dvd's worth and I would have still been a customer, but no. So they deserve to go under completely, lets hope the new business goes under, since the brand new is totally destroyed
Their brandname is not even worth $1 now
12-10-05 | 11:40 PM
#20
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From: Wisconsin
Originally Posted by Heathen
I hate to sound like a conspiracy theorist, but I would be AWEFULLY leerie of DVDImport or DVDsoon, even though they (DVDSoon) "claim" to be under new management. I am one who has ordered MANY items from them for well over 3 years, and didn't have a bit of trouble until around May-June time-frame. Fortunately, I got my money back from my credit card company, so nothing is lost. However, right now, I lean on thinking that the "new" owners of DVDSoon is just really the old owner under a different name. One would think that if new owners were truly there, they would send emails to all past customers announcing new ownership, maybe use a coupon or sale to entice people to come back, they would put some kind of message on their website, or even change it somewhat. In fact, I don't even think that the physical address of the place has been changed on the website (someone may want to verify that for me, though just in case). Can anyone do any research and find out if that is the case or not...?
12-10-05 | 11:58 PM
#21
DVD Talk Ultimate Edition
Of course the same people are still running DVDSoon. Why else have we not heard from the supposed new owners? Instead of fulfilling all outstanding orders, they seem happy to keep taking new orders. I'll be steering clear of these guys indefinitely.
12-11-05 | 12:11 AM
#22
Originally Posted by Fincher Fan
Of course the same people are still running DVDSoon. Why else have we not heard from the supposed new owners? Instead of fulfilling all outstanding orders, they seem happy to keep taking new orders. I'll be steering clear of these guys indefinitely.
Name M. Sebastien Dumais
Job Title Technical Director
Postal Address 9086-8316 Qubec inc. o/a DVDSoon.com 27A, rue de Lauzon Boucherville QC J4B 1E7 Canada
Phone 450-449-4301
Fax 450-449-7380
Email [email protected]
Job Title Technical Director
Postal Address 9086-8316 Qubec inc. o/a DVDSoon.com 27A, rue de Lauzon Boucherville QC J4B 1E7 Canada
Phone 450-449-4301
Fax 450-449-7380
Email [email protected]
Now checkout dvdsoon.com's contact page:
DVDSoon.com H.O.
27A, rue de Lauzon
Boucherville, QC
J4B 1E7, CANADA
27A, rue de Lauzon
Boucherville, QC
J4B 1E7, CANADA
Sorry for all those who lost money, these people are pathetic. I'm sure you guys tried to get the canadian version of the FBI involved... If this happened here, you can bet the FBI would have caught the crooks (with one of their routine cybercrime crackdowns, based on complaints).
12-13-05 | 10:03 PM
#24
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Sign the petition http://www.petitiononline.com/dvdsoon/petition.html :
************************************************** *********
To: Canadian Distribution Services
This is a petition for dvdsoon.com to honor any credits owed to its customers.
dvdsoon.com went bankrupt and the new owners Canadian Distribution Service have taken over their assets but not the liabilities.
Until Canadian Distribution Service honors every customers their rightful credits including their fidelity ipoints this petition will remain in cyberspace.
I ask everyone that supports this petition:
- to sign this petition
- to BOYCOTT any companies affiliated with dvdsoon.com including Canadian Distribution Service (www.cdsltd.ca) and www.dvdimport.com
************************************************** *****
************************************************** *********
To: Canadian Distribution Services
This is a petition for dvdsoon.com to honor any credits owed to its customers.
dvdsoon.com went bankrupt and the new owners Canadian Distribution Service have taken over their assets but not the liabilities.
Until Canadian Distribution Service honors every customers their rightful credits including their fidelity ipoints this petition will remain in cyberspace.
I ask everyone that supports this petition:
- to sign this petition
- to BOYCOTT any companies affiliated with dvdsoon.com including Canadian Distribution Service (www.cdsltd.ca) and www.dvdimport.com
************************************************** *****
12-16-05 | 11:30 PM
#25
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From: Building attractions one theme park at a time.
I got this from DVDSoon.com today:
*Preorder*
Four Brothers - $24.98 CAD
The Exorcism of Emily Rose (Rated) : Special Edition - $25.98 CAD
The Brothers Grimm - $24.98 CAD
Serenity - $24.98 CAD
Toy Story 2: Special Edition - $25.98 CAD
Dark Water - $24.98 CAD
Wedding Crashers: Unrated Edition - $25.98 CAD
E.R.: Season 4 - $38.98 CAD
*New on DVD*
The Island - $24.98 CAD
Sin City: Recut : Extended Version - $30.98 CAD
The 40 Year Old Virgin : Unrated Edition - $25.98 CAD
Fantastic Four - $25.98 CAD
24: Season 4 - $58.98 CAD
Dukes of Hazzard : Unrated Edition - $24.98 CAD
The Dukes of Hazzard: Season 5 - $33.98 CAD
Cinderella Man - $25.98 CAD
The Simpsons: Season 7 - $40.98 CAD
Gilmore Girls: Season 5 - $47.98 CAD
*Free shipping* on orders over *$39*. For more details, visit: http://www.dvdsoon.com/promotions/fr...=free-shipping
Why wait? Visit us today and save!
- If you do not wish to receive newsletters from DVDSoon.com, please log into your account and deselect the box located in the "Mailing Options" tab. Or access your account from here : https://www.dvdsoon.com/members/mail...st.xml?sccmp=2
- Prices may change without notice.
Four Brothers - $24.98 CAD
The Exorcism of Emily Rose (Rated) : Special Edition - $25.98 CAD
The Brothers Grimm - $24.98 CAD
Serenity - $24.98 CAD
Toy Story 2: Special Edition - $25.98 CAD
Dark Water - $24.98 CAD
Wedding Crashers: Unrated Edition - $25.98 CAD
E.R.: Season 4 - $38.98 CAD
*New on DVD*
The Island - $24.98 CAD
Sin City: Recut : Extended Version - $30.98 CAD
The 40 Year Old Virgin : Unrated Edition - $25.98 CAD
Fantastic Four - $25.98 CAD
24: Season 4 - $58.98 CAD
Dukes of Hazzard : Unrated Edition - $24.98 CAD
The Dukes of Hazzard: Season 5 - $33.98 CAD
Cinderella Man - $25.98 CAD
The Simpsons: Season 7 - $40.98 CAD
Gilmore Girls: Season 5 - $47.98 CAD
*Free shipping* on orders over *$39*. For more details, visit: http://www.dvdsoon.com/promotions/fr...=free-shipping
Why wait? Visit us today and save!
- If you do not wish to receive newsletters from DVDSoon.com, please log into your account and deselect the box located in the "Mailing Options" tab. Or access your account from here : https://www.dvdsoon.com/members/mail...st.xml?sccmp=2
- Prices may change without notice.