I returned a damaged DVD (GITS:SAC V.7 LE) to DDD using their free return shipping label 4 weeks ago and I still haven't seen a credit yet. What would DDD do if the return package was lost in the mail? Do I end up incurring the loss?

I have been having a lot of trouble with them lately. I get emails telling me that my DVD orders have been shipped but they never arrive. I've been waiting for as long as 6 weeks for one dvd.

Its been taking long for me as well to receive some movies as well, and they didnt receive 3 of my 5 returns over the past 4 months. They checked my account and trusted me enough to give me the credit for them after waiting around 4 weeks to get them back.

I'm about eight weeks out from sending back my copy of Clerks X (came with two disc 2s), and not a word.

RS

I too have had many problems with them regarding returns. They sometimes don't credit your account and you have to stay on top of them.

I waited more than two months for my last order. Called customer service a few days ago and asked for a cc chargeback which I received the following day.