Newegg Returns?
06-18-05 | 09:57 PM
#1
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From: Orange
Newegg Returns?
I bought a product that said:
"**This item is warranted through the product manufacturer only."
So I figure if it's defective, I have to go through the manufacturer - when you click on the "What's This" option for the above warranty information, you get:
So it appears that a 30 day satisfaction guarantee still exists - it says on "ALL PURCHASES." I bought a hard drive enclosure - so one would think I still qualify.
However, if I go to get an RMA for a refund, they say:
"This item is not eligible for an online RMA. If the product is warranted by the manufacturer, please contact them directly for more infoRMAtion. You may review Newegg.com's warranty guidelines or contact us if you have any questions."
Warranty Guidelines
So...am I out of luck here? It seems as if they don't want to give me an RMA to get a refund and they want me to go through the manufacturer, however, Hawking's RMA policy is:
Screwed am I?
What's up with Newegg? They used to be the best and easiest to deal with and now they seem more like a superstore that doesn't care about the customer.
"**This item is warranted through the product manufacturer only."
So I figure if it's defective, I have to go through the manufacturer - when you click on the "What's This" option for the above warranty information, you get:
Money Back Guarantee/Refund policy
All merchandise unless otherwise indicated may be returned within 30 days from the original invoice date for a refund. CPUs must be returned within 7 days from the invoice date for a refund. A return authorization number is required for all returns. A 15% restocking fee may apply. Additional deductions may be made for CPUs returns to reflect the current market value. These terms apply to all refunds. All products are shipped with a repair/replacement warranty period. Customers must inform Newegg.com of any order discrepancy within 7 days from the invoice date so that we may investigate and resolve the situation accordingly.
1. Newegg.com SATISFACTION GUARANTEE - Newegg.com offers our customers a 30-day satisfaction replacement or refund guarantee on all purchases, except:
* 7-day replacement or refund guarantee on all CPUs, including refurbished processors. All other refurbished merchandise has a 15 day warranty period.
* Note: For CPU, base cost will reflect current market price, and 15% restocking fee will apply after this adjustment. Therefore, total refund is subtracting.
* Downloadable software is non-refundable.
All merchandise unless otherwise indicated may be returned within 30 days from the original invoice date for a refund. CPUs must be returned within 7 days from the invoice date for a refund. A return authorization number is required for all returns. A 15% restocking fee may apply. Additional deductions may be made for CPUs returns to reflect the current market value. These terms apply to all refunds. All products are shipped with a repair/replacement warranty period. Customers must inform Newegg.com of any order discrepancy within 7 days from the invoice date so that we may investigate and resolve the situation accordingly.
1. Newegg.com SATISFACTION GUARANTEE - Newegg.com offers our customers a 30-day satisfaction replacement or refund guarantee on all purchases, except:
* 7-day replacement or refund guarantee on all CPUs, including refurbished processors. All other refurbished merchandise has a 15 day warranty period.
* Note: For CPU, base cost will reflect current market price, and 15% restocking fee will apply after this adjustment. Therefore, total refund is subtracting.
* Downloadable software is non-refundable.
However, if I go to get an RMA for a refund, they say:
"This item is not eligible for an online RMA. If the product is warranted by the manufacturer, please contact them directly for more infoRMAtion. You may review Newegg.com's warranty guidelines or contact us if you have any questions."
Warranty Guidelines
So...am I out of luck here? It seems as if they don't want to give me an RMA to get a refund and they want me to go through the manufacturer, however, Hawking's RMA policy is:
RETURN FOR CREDIT - Please contact the place of purchase for their return policies. Hawking Technologies is unable to issue credit for items purchased through retail and distribution outlets.
What's up with Newegg? They used to be the best and easiest to deal with and now they seem more like a superstore that doesn't care about the customer.
06-18-05 | 11:06 PM
#2
DVD Talk Godfather
Email their customer service. I had a similar situation just last week when i recieved a defective motherboard that was only warrented by the manufacturer, just like you had as well. I went and checked the RMA form online and it said I wasn't eligable as well. I simply emailed Newegg and explained the situation and in about 3 or 4 days I recieved an email back with an RMA number.
06-18-05 | 11:40 PM
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From: Orange
The only problem here is I want a refund - it's not defective. But it's well within the 30 days (just about 7). Though the 15% restocking fee is a bit high.
06-19-05 | 09:41 AM
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Originally Posted by Blake
The only problem here is I want a refund - it's not defective. But it's well within the 30 days (just about 7). Though the 15% restocking fee is a bit high.
Email them and find out?
06-19-05 | 11:43 AM
#5
DVD Talk Godfather
Originally Posted by Blake
The only problem here is I want a refund - it's not defective. But it's well within the 30 days (just about 7). Though the 15% restocking fee is a bit high.
