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Originally Posted by amd555
I ws not yelling. The reason why they dont want to have them returned, is because they are losing rpfit on it. They look at iit this way: were not taking it back, go through the manufacturer. The manufacturer is the only one( other than consumer) who can say whether the product is defective itself.
i cant see how anyone would defend BB in this matter - they sold somethnig defective. fix it. |
A fingerprint on a DVD is a defective product? Wow, just wow...
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Originally Posted by ResIpsa
A fingerprint on a DVD is a defective product? Wow, just wow...
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I like how the seller is responsible for all this. Did Best Buy make the product? No. They offer a fair return policy. If you don't like it, don't shop there. Take it up with T.C.F.
Retailers DON'T get unlimited returns to vendors. If they were to take back everything, at anytime, all the studios would stop allowing them to return the stuff they get to now. I have some DVD's that have been sealed for years. If they are defective when I open them, it's my fault. Don't buy anything you can't watch in the 30 day time period if your that concerned. |
True.
= J |
How about a break from the boycott? I had a great experience about 10 days ago. I purchased Office Space on release day, Nov. 11. I pull it out 10 days ago to watch it. I remove the shrink wrap, pull the disc out... FULL SCREEN!! ARRGHHH. I thought I was stuck with it for sure, I no longer had the receipt. A nightmare situation.
I figured, what the hell, I will try and return it. Can't hurt, since I only wanted to exchange it. I was very friendly and patient with the guy, explained what happened, and showed him the slipcover that still had their sticker on it. He tried to pull up my receipt on the computer with no luck. After about 15 minutes, he said to just grab the widescreen copy and he would let me exchange it out. Open DVD and no receipt. Never thought I would see the day. I knew he didn't have to do that, I just think courtesy won out. Score 1 for the customers. :) |
Originally Posted by Michael Corvin
How about a break from the boycott? I had a great experience about 10 days ago. I purchased Office Space on release day, Nov. 11. I pull it out 10 days ago to watch it. I remove the shrink wrap, pull the disc out... FULL SCREEN!! ARRGHHH. I thought I was stuck with it for sure, I no longer had the receipt. A nightmare situation.
I figured, what the hell, I will try and return it. Can't hurt, since I only wanted to exchange it. I was very friendly and patient with the guy, explained what happened, and showed him the slipcover that still had their sticker on it. He tried to pull up my receipt on the computer with no luck. After about 15 minutes, he said to just grab the widescreen copy and he would let me exchange it out. Open DVD and no receipt. Never thought I would see the day. I knew he didn't have to do that, < b>I just think courtesy won out</b>. Score 1 for the customers. :) Damn you and your "courtesy". They're "Retail Monkeys" hated by Anal retentive NeetGeeks and deserving of wrath for silly issues such as this. ;) VIVA LA BOYCOTT!! BB WILL BUCKLE ANY DAY NOW!! |
Originally Posted by atari2600
i cant see how anyone would defend BB in this matter - they sold somethnig defective. fix it.
Originally Posted by Giantrobo
Damn you and you "courtesy". They're "Retail Monkeys" hated by Anal retentive NeetGeeks and deserving of wrath for silly issues such as this. ;)
VIVA LA BOYCOTT!! BB WILL BUCKLE ANY DAY NOW!! Fight the power! |
not really
Originally Posted by mbs
First, my understanding is that retailers do not lose money (aside from time and shipping) on returns. Rather, the retailer ships the defective item back to the manufacturer for a refund.
Second, I'm not exactly sure what you are arguing. Do you think BBY should not accept returns if they might lose some profit? That is, of course, silly. In the case mentioned, I can understand if the cashier did not want him to continue opening DVDs (after several had the same problem). However, in that case, they should have been more than willing to offer a full refund for the item. No store can stick you with defective merchandise unless it is outside of their return policy. |
Originally Posted by Mr. Cinema
I'm bumping this thread instead of starting a new one. I think I'm done buying dvds from Best Buy. At least the ones that are for myself.
I bought the first Harry Potter today. It was on sale for $7.99. I got to my car with it to check for scratches, etc. Well, there was a huge fingerprint on it. So I go back to return it. They only had 3 widescreen copies left, so I took them all with me to customer service, in case the other copies are bad. Well, unfortunately, the first 2 were scratched. I opened them at the counter. After I showed her the second one was scratched, she said with the usual Best Buy attitude: "This is the last one I'm returning". At that point, I went from good mood to pissed. I explained to her that when I purchase a new dvd, I want it in new condition. And then she goes off about how if it plays, it doesn't matter. And I told her it matters to me, the customer. So finally I got my way and opened the last one. It was laying off the case, and I pointed that out to her. It was in pretty good shape and I said "I'll settle for this one." But her attitude is what made it worse. They try to make you feel like you're doing something wrong in returning something. If she hadn't let me open the last copy, I was going to ask for the mgr. I understand how retail works, I used to be a store manager. I also understand that you try to limit your returns, but you have to treat the customer with respect and make them happy. She did neither. So, after that hassle, I think I'm not going to buy any dvds for myself from there, for fear I'd have to exchange it. Circuit City is easier on exchanges, so I'll just get them there. I'm a reward zone member, so I'll lose out on the exclusive deals, but I don't want to go through that crap again. I'm sure someone can relate to this... I think everyone of the 200 DVD's I owned at my peak had a scratch on them when I opened them for the first time. And I bought them brand new. And everyone played perfect. I think that having a small scratch on it is part of the manufacturing process since something touches the disc at some point. Unless your disc had a big scratch that prevented playing i think they would be within their rights to kick you out of the store. |
With all of my dealings with Best Buy I have learned to return stuff by saying "Hello, I got this as a gift the other day" and viola, they usually return it. If they don't, I just go back the next day, and go to another high schooler :)
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Originally Posted by Scott Connors
I received about $150 in duplicate DVDs as Christmas gifts this past season, so I didn't have any receipts. Nevertheless, BB gave me store credit for the list price for those unopened titles, which made for a very merry Christmas indeed. I have no problem with BB on this account. Your best bet is to contact the manufacturer.
I think best buy sucks ass too, but I just go buy the loss leaders (like enterprise s1-3 for 39.99 each). |
"If you want special treatment, don't make yourself a pain in the ass to the staff; we've heard it all before, and no matter how much you whine about policy (and our adherence to it), how rigorously it is applied is largely dependent on your behavior, your demeanor, and the likelihood of you causing problems in the future. We help nice people; the rest of you are the reason Best Buy established the "angel/devil" format"
Unfortunately this is SOOOO true. I've worked customer service for years and years. If you express yourself in a very pleasant manner you are going to "grease the wheels" for your request to get pushed thru. This works GREAT for corporate mentality reps as they inevitably will give you what you want in a reasonable manner. But customers that start off the return or problem with a piss poor attitude are typically treated the same way, i.e. piss poor. Oh, and too the customers who don't like policy. You can thank all of the criminals and immoral people of the world for those. They policies protect the companies bottom line while treating everyone EQUALLY. That's right people..............no matter how many of billions of dollars you spend at the store they are still going to treat you the same as the guy who buys a 9.99 cd. If they don't do that then they have the possibility of a discrimination lawsuit since they are discriminating what returns to take for whatever reason. The sad fact of the matter is that a smaller company is probably going to help the person who cries foul. But then again they charge you 20% more. |
Originally Posted by C_Fletch
Oh, and too the customers who don't like policy. You can thank all of the criminals and immoral people of the world for those. They policies protect the companies bottom line while treating everyone EQUALLY.
That's right people..............no matter how many of billions of dollars you spend at the store they are still going to treat you the same as the guy who buys a 9.99 cd. If they don't do that then they have the possibility of a discrimination lawsuit since they are discriminating what returns to take for whatever reason. |
Someone please help me understand. What I don't get about worst buy is that I can seriously go in there and pick out ANY item in the store, then leave and go find it somewhere else cheaper, online or at another store. ANY ITEM, ON SALE OR NOT.
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Do people really expect Best Buy to live up to their name for every product they sell? Of course B&M stores are usually going to be higher for most products than internet stores. If Best Buy doesn't have prices that you like, go somewhere else or take the time to pricematch, I don't see what the big deal is.
Sorry about the mini-rant, but there was this post, a new thread on this, and numerous posts elsewhere saying that BB is not the cheapest for XX product. As for myself, I just go for the deals that I feel are worth going there for. I picked up Grey's Anatomy a few weeks ago for what I felt was a great price, and bought the latest Miyazaki films just this week from there, for prices comparable to internet stores. Not to mention the $10 Superbits, the recent $10 any videogame or accessory coupon, and the recent 30% off any anime DVD. |
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