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I had a minor incident at Best Buy last week. I purchased some dvds and a couple of cds. For some reason, the price seemed high for what I'd bought. I didn't think much of it and went home. Upon getting home, I checked the receipt closely and found that I'd been double-charged for a cd. We called the store and were told to bring the receipt in and we'd get our money back for the mistake. When we got to the store, it became a huge production. It required managerial approval, a call to loss prevention, etc...all told I'd say we spent about 15 minutes to get $9.45 back in store credit.
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Originally Posted by cverneau
FUCK Best Buy!!!!
Last week I ordered Chicken Run (DTS Version) for my daughter and paid for it fully with the Best Buy Bucks from McDonalds. I received it yesterday, and they sent the regular (non-DTS) version when all of the paperwork, including the packing slip, said DTS version. Just thinking it would be silly if your disc actually had DTS the whole time. |
Originally Posted by cverneau
FUCK Best Buy!!!!
Last week I ordered Chicken Run (DTS Version) for my daughter and paid for it fully with the Best Buy Bucks from McDonalds. I received it yesterday, and they sent the regular (non-DTS) version when all of the paperwork, including the packing slip, said DTS version. |
A little off topic, but I thought all the versions of Chicken Run were the same? I know my disc under the "Dreamworks Animation" banner doesn't list DTS on the back but has it listed on the actual disc itself. You are correct!! On the dvd itself it says DTS-ES!! the back of the case does not list this and there are two seperate versions listed on everyone's website: DTS version and the one with the "Dreamworks" banner across the top which doesn't say DTS on the back. Why are there still two seperate versions (different artwork) out there if the content is the same?? (Sorry to get off topic) Back on topic - I still can't stand Best Buy!! |
rotfl
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why do people even boycott best buy? they don't want your business anyway. if you only go there to buy DVDs, I'd suggest to keep going there in an effort to piss them off.
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I ordered an Entertaiment Armoire from them in early September for a discounted price on the website. It was actually $500.00 at one time in the store. By the time I ordered it it was only $99.99. To this day I have yet to receive it. 3 monthes later still no item. The shipping company says it is on back order, but the company that produces them says they have plenty available. I have seen them sell on the internet for over $800.00 and I just figure BestBuy will never send it because it will cost them more than I paid to sell it to me. My "confirmed shipment" date has changed 8 times. BB CSR's suck at this point I dont waste my time with them. Anyway probably will never order from BB online again.
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I just got back from Best Buy, and I'm not sure if I'm more mad at them, or mad at myself for believing what I suspect is B.S. Two weeks ago I purchased an MSNTV2 internet box for my grandmother priced at $199. Today it was listed on their own website for $189, so I approached the customer service desk with my receipt and asked the CR for a credit of the price difference. (This is supposedly allowed under their price guarantee where they claim to credit the difference for competitor's prices within 30 days of purchase.)
The guy told me his "system" wouldn't allow it since it was an internet price, and if he tried to force it, it would cause me to lose my $100 rebate. We debated this for a couple of minutes since I told him the rebate was still valid even at $189 and he wasn't honoring his price guarantee. He said he was honoring it - I just couldn't get the $10 price difference and the rebate. Now I'm kicking myself, because I doublechecked and realized this rebate comes from Microsoft - not Best Buy. I know Microsoft owns the world, but how the heck would they know (or care) if I got $10 back from Best Buy. Did I just fall for the lamest bluff ever??? |
Originally Posted by rennervision
Did I just fall for the lamest bluff ever???
Whenever I run up against people saying something like this, I ask them to explain the reason why. If they're idiots or full of BS, they usually cannot. |
Originally Posted by rennervision
I just got back from Best Buy, and I'm not sure if I'm more mad at them, or mad at myself for believing what I suspect is B.S. Two weeks ago I purchased an MSNTV2 internet box for my grandmother priced at $199. Today it was listed on their own website for $189, so I approached the customer service desk with my receipt and asked the CR for a credit of the price difference. (This is supposedly allowed under their price guarantee where they claim to credit the difference for competitor's prices within 30 days of purchase.)
The guy told me his "system" wouldn't allow it since it was an internet price, and if he tried to force it, it would cause me to lose my $100 rebate. We debated this for a couple of minutes since I told him the rebate was still valid even at $189 and he wasn't honoring his price guarantee. He said he was honoring it - I just couldn't get the $10 price difference and the rebate. Now I'm kicking myself, because I doublechecked and realized this rebate comes from Microsoft - not Best Buy. I know Microsoft owns the world, but how the heck would they know (or care) if I got $10 back from Best Buy. Did I just fall for the lamest bluff ever??? |
On my way home I stopped at a different Best Buy. This time the CSR asked me if the rebate was through them or the manufacturer. He even doublechecked to verify it was a manufacturer rebate, then credited the price difference. It sure seems like I have the hardest time getting them to honor online coupons, price match competitors, etc. - but at least this latest adventure ended well.
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Originally Posted by Mr. Cinema
I'm bumping this thread instead of starting a new one. I think I'm done buying dvds from Best Buy. At least the ones that are for myself.
I bought the first Harry Potter today. It was on sale for $7.99. I got to my car with it to check for scratches, etc. Well, there was a huge fingerprint on it. So I go back to return it. They only had 3 widescreen copies left, so I took them all with me to customer service, in case the other copies are bad. Well, unfortunately, the first 2 were scratched. I opened them at the counter. After I showed her the second one was scratched, she said with the usual Best Buy attitude: "This is the last one I'm returning". At that point, I went from good mood to pissed. I explained to her that when I purchase a new dvd, I want it in new condition. And then she goes off about how if it plays, it doesn't matter. And I told her it matters to me, the customer. So finally I got my way and opened the last one. It was laying off the case, and I pointed that out to her. It was in pretty good shape and I said "I'll settle for this one." But her attitude is what made it worse. They try to make you feel like you're doing something wrong in returning something. If she hadn't let me open the last copy, I was going to ask for the mgr. I understand how retail works, I used to be a store manager. I also understand that you try to limit your returns, but you have to treat the customer with respect and make them happy. She did neither. So, after that hassle, I think I'm not going to buy any dvds for myself from there, for fear I'd have to exchange it. Circuit City is easier on exchanges, so I'll just get them there. I'm a reward zone member, so I'll lose out on the exclusive deals, but I don't want to go through that crap again. I'm sure someone can relate to this... Wait, so you're pissed off because the Best Buy person did not want you to open all of their DVDs in the store. When you were a retail manager would you have allowed a customer to keep on opening product in front of you until they found one that was cosmetically perfect? I definitelty understand where the CSR was coming from. |
Originally Posted by fourwalker
Wait, so you're pissed off because the Best Buy person did not want you to open all of their DVDs in the store. When you were a retail manager would you have allowed a customer to keep on opening product in front of you until they found one that was cosmetically perfect? I definitelty understand where the CSR was coming from.
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yep - if bestbuy is going to sell something NEW, it better be NEW.
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Originally Posted by cverneau
I just called home and had my wife open the dvd after reading this.
You are correct!! On the dvd itself it says DTS-ES!! the back of the case does not list this and there are two seperate versions listed on everyone's website: DTS version and the one with the "Dreamworks" banner across the top which doesn't say DTS on the back. Why are there still two seperate versions (different artwork) out there if the content is the same?? (Sorry to get off topic) Back on topic - I still can't stand Best Buy!! |
So how is the boycott going? Are they out of business yet?
They must be doing pretty well, they just opened a new store 3 blocks west of where I work, which is in close proximity to a major shopping center which has a Circuit City. You guys may want to re-think this whole "boycott" thing. Maybe just buy exclusively from online dealers or something.
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Originally Posted by Rockmjd23
So how is the boycott going? Are they out of business yet?
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Has anyone else had problems getting into Best Buys reward zone website?? I can get in but when I put in my info and submit it nothing happens. Anyone else?
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I started my Boycott years ago. Do not visit BB
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I think that it is funny that everyone simply accepts the 30 day return policy like it is some kind of gift from god or something.
If he was trying to get a credit or cash I would understand the criticism, but he was just trying to replace his disks, nothing more. It would cost BB nothing to replace this guys disks, and in turn they would have a happy customer that will voluntarily give them his business. Instead, they look at this guys receipt with hundreds of dollars of DVDs on it, and tell him, that they don't care that he spends GOBS AND GOBS of money at their store, they will not replace a defective product. Hell, BB just sends all the defective products back to the manufacturer anyway and gets a refund, so it would be NO skin off of their backs to give the guy a replacment DVD. Finally, all the jerks need to stop saying that this guy should've tested the DVDs in another player before returning them. Did you even ask if the guy HAS another DVD player? So what, is it his responsibilty to go out a purchase a back-up DVD player, just so he can make sure that he will not inconvience BB? Give me a break.... |
Originally Posted by fourwalker
Wait, so you're pissed off because the Best Buy person did not want you to open all of their DVDs in the store. When you were a retail manager would you have allowed a customer to keep on opening product in front of you until they found one that was cosmetically perfect? I definitelty understand where the CSR was coming from.
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wrong!!
Originally Posted by Matthew Zolton
I think that it is funny that everyone simply accepts the 30 day return policy like it is some kind of gift from god or something.
If he was trying to get a credit or cash I would understand the criticism, but he was just trying to replace his disks, nothing more. It would cost BB nothing to replace this guys disks, and in turn they would have a happy customer that will voluntarily give them his business. Instead, they look at this guys receipt with hundreds of dollars of DVDs on it, and tell him, that they don't care that he spends GOBS AND GOBS of money at their store, they will not replace a defective product. Hell, BB just sends all the defective products back to the manufacturer anyway and gets a refund, so it would be NO skin off of their backs to give the guy a replacment DVD. Finally, all the jerks need to stop saying that this guy should've tested the DVDs in another player before returning them. Did you even ask if the guy HAS another DVD player? So what, is it his responsibilty to go out a purchase a back-up DVD player, just so he can make sure that he will not inconvience BB? Give me a break.... NO STORE EVER GETS 100%. THEY LOSE AS MUCH AS ALL OF THEIR PROFIT ON THAT ITEM. sO FOR A 20 DVD, BEST BUY GETS CHARGED $5. ALTHOUGH A 90 DAY RETURN POLICY ON SMALLER ITEMS SHOULD BE IMPLIMENTED AT BBY. |
why are you yelling? do you work for BB?
i dont care what profits BB makes or doesnt make on a product. they have it on sale for whatever price they choose. if i want to buy it for that price it better work. period. if not, its their responsibility to fix it by replacing it. |
sorry about th caps
Originally Posted by atari2600
why are you yelling? do you work for BB?
i dont care what profits BB makes or doesnt make on a product. they have it on sale for whatever price they choose. if i want to buy it for that price it better work. period. if not, its their responsibility to fix it by replacing it. |
Originally Posted by amd555
I ws not yelling. The reason why they dont want to have them returned, is because they are losing rpfit on it. They look at iit this way: were not taking it back, go through the manufacturer. The manufacturer is the only one( other than consumer) who can say whether the product is defective itself.
Second, I'm not exactly sure what you are arguing. Do you think BBY should not accept returns if they might lose some profit? That is, of course, silly. In the case mentioned, I can understand if the cashier did not want him to continue opening DVDs (after several had the same problem). However, in that case, they should have been more than willing to offer a full refund for the item. No store can stick you with defective merchandise unless it is outside of their return policy. |
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