gcbma,

I normally don't bother to respond to threads like this. I feel your pain, but you have to understand the policy -- Best buy is just doing their job.

So, you are saying that If you bought a mp3 player 9 months ago, just opened it, and it doesn't work properly, you demand a replacement? Don't say that your scenario is different, because it's not.

Matt

It is different though, because discs don't wear out (at least not in a few months). If there were no scratches and it wouldn't play in any dvd player, its a manufacturing defect. You couldn't say the same about an mp3 player.

Does anything the guy did make sense?

The best advice that I can give you is to buy Best Buy and then you can break the policy all you want.

I always like reading the stories of people that are going to boycott stores for stupid reasons.

Because MP3 players wear out in a matter of months?

Hey,

If you look carefully, you'll see that I mentioned JUST OPENING the mp3 player 9 months later. the point was that it was defective upon opening -- long after the 30 days... Maybe you should try and return this forum because you can't read it correctly -- oh wait, your return period is up...sorry

Matt

Man OP sure got Pwned.

I mean it could get dropped or something--there's no way they could know whether the player was defective right upon opening it or if it got abused somehow.

I agree with the majority here. You really can't fault Best Buy in this instance. Their return/exchange policy on DVDs is on the back of the receipt. You have 30 days. You were past that and that leaves you with limited choices.

-You can call the Fox number already provided in this thread. They'll exchange the DVD without a problem. I've done this and it's a painless process and probably the best idea.

-You can exchange the set at Wal Mart.

-You can buy DVDs in the future at Target, where you have 90 days for an exchange with a receipt. You'll just have to live with the fact that they don't have quite the inventory of a Best Buy.

I love these store complaint threads. They never turn out well.

I wish I saw this thread two days ago. Could have saved you a lot of grief. The ANH disk is defective and Fox has issued a replacement disc free of charge. I'm assuming you called the number listed in one of the previous posts (there is also an extensive thread in the DVD Talk Forum-didn't bother to look for it, but its there). You should have the disc in a week. I went through the process and it worked just fine.

Wait... but the guy is complaining about ESB, not ANH...

How is it defective? Because I haven't watched mine yet, either...

Oops...you're right. I read his post too fast. Well, I hope Fox would make good with that just like they did ANH. But, I think it would have been a more widespread complaint if was as prevalent as ANH.

i bought the 2 disc From Dusk Till Dawn. I wanted to own the movie which they had at a good price. I didn't have any desire to watch it anytime soon as i had seen it so many times already.

finally many months later i open it to watch it to realize the second disc is missing.
with the recipt in hand i go back to BB and explain. the best they would do is let me buy the new one the girl had opened to see if they were even supposed to have 2 discs for half price. i said no thanks and walked.

at home a i called Disney/Miramax and told them the deal. they mailed out a postage free package and i mailed them my copy back and a few days later got a brand new correct dvd set.

on a related note, i also boycotte BB. they refused their own policy in price matching (the indiana jones set from ekcards.) so the hell with them.

months later, no wonder they couldn't help you. I know you're being truthful and all, but it still sounds like you're pulling a scam on them. Look at it from their point of view.

No you failed to READ their price matching policy. In no universe is Eckard's a COMPETITOR of Best Buy. And don't make the argument they were selling the same item, because best buy sells gum and soda and you can't say that 7-11 is a competitor. In addition, it's well known that almost all Eckards had no stock of IJ on release week due to a vendor issue. So BB didn't match the price from a non-competitor who didn't even have the item in stock. Excellent logic for boycotting them.

Ok, I will not walk into a BB for one year.

In a few ways I am like you. I too have bought many dvds and games from them that I don't get to months later. I buy the products because usually after the inital release the price never gets lower or there is an add-on. But I disagree with your statements that people don't watch all the movies at once. During the midnight releases for movies such as Titanic and Star Wars trilogy and games such as Halo 2 people went home or to a friends and watched or played the games for hours on end. I don't see how this is Best Buy's problem. You might have received the same responce from any major retailer.

You're a brillant boy. What the hell is ekcards? Sounds like a play I would buy some Hallmark cards from. Now, I won't get into it, since someone else obviously did, but they are no way competition for BB. Target, Wal-Mart, Circuit City, Frys. Thats really about it. Really, I should just print some fake ads up, listing new releases at $3.99, and throw my buddys cell phone #on there, and go pricematch. I'm so sure they would do it.

If I could PM the OP, I would describe a plan to get the disc replaced. My plan wouldn't be illegal and, as far as I'm concerned, is not immoral, since Best Buy would have had to replace the disc anyway if you'd told them sooner. But I don't want to break any board rules.

Well, the basic board rule is that if it sounds like it would be defrauding a retailer, don't post it. Good rule of thumb.

Does it involve an overcoat and a diversion?

...and in closing, the OP has learned a valuable lesson because of this experience:

WHEN YOU BUY DVDS ALWAYS, ALLLLLLLLLLLLLLLLLWAYS OPEN THEM UP AND TEST THEM TO MAKE SURE THEY WORK, EVEN IF YOU DON'T PLAN TO WATCH THEM RIGHT AWAY, SO YOU CAN PREVENT EPISODES LIKE THIS!!!

*ahem*

The end.

Well said BL.

Let me guess...go buy a NEW copy, return the OLD copy the next day. Of course they make you switch out for another NEW copy, but then he just goes to Wal-mart to return it for full store credit. Did I get it? Do I win a cookie?

But how do you do this? If there is a flaw 16 hours into a 20 hour tv season, will that really work?