Go Back  DVD Talk Forum > Shopping Discussions > Store Forum
Reload this Page >

Customers...what do you want from a dvd store?

Store Forum Share Your Shopping Experiences at Stores both Online and Off.

Customers...what do you want from a dvd store?

Old 03-05-05, 06:25 PM
  #1  
Banned
Thread Starter
 
Join Date: Mar 2005
Posts: 4
Likes: 0
Received 0 Likes on 0 Posts
Customers...what do you want from a dvd store?

I am new to this forum, so I apologize for any transgressions. Here is my question. In a perfect world, what would you as a customer expect from a dvd online store? What would be your ideal experience from a online store?
Old 03-05-05, 07:46 PM
  #2  
DVD Talk Hall of Fame
 
Join Date: Dec 1999
Location: Formerly known as (ahem) "LASERMOVIES"/California
Posts: 9,464
Likes: 0
Received 1 Like on 1 Post
Cheap prices and orders on or before the release date. Great customer service is also nice.
Old 03-05-05, 07:52 PM
  #3  
Banned
Thread Starter
 
Join Date: Mar 2005
Posts: 4
Likes: 0
Received 0 Likes on 0 Posts
Thank you. I figured those points would be a must. Do you think that look of a site matters? For this I mean, do you as customers like flash and zeal? Simple and effective? Big pics? What do you think about the sites out there?
Old 03-05-05, 08:16 PM
  #4  
DVD Talk Hall of Fame
 
Join Date: Dec 1999
Location: Formerly known as (ahem) "LASERMOVIES"/California
Posts: 9,464
Likes: 0
Received 1 Like on 1 Post
Well DeepDiscountDVD, or commonly called DDD here, is one of the more popular web sites on this forum and it certainly isn't flashy. I'm more concerned that a site has a good selection of DVDs to order, plenty of inventory on hand, good security protecting my personal information from hackers, great customer service, competetive prices, and my orders ship promptly and arrive in one piece. I'm not trying to downplay appearance and function of the site, they are also important, but it would be lower on the scale for me then the others.
Old 03-05-05, 08:31 PM
  #5  
DVD Talk Limited Edition
 
Join Date: Nov 2000
Posts: 6,259
Likes: 0
Received 0 Likes on 0 Posts
Simple and effective for me, plus more of the dump bin DVD's like Wal-mart and Best Buy have only with more emphasis on alphabetical order than the jumbled crap at those B&M's.
Old 03-05-05, 10:19 PM
  #6  
DVD Talk Hall of Fame
 
Join Date: Jul 2002
Location: NYC
Posts: 8,791
Received 2 Likes on 1 Post
cheap prices
Old 03-06-05, 01:15 AM
  #7  
DVD Talk Ultimate Edition
 
Join Date: Jun 2001
Posts: 4,758
Likes: 0
Received 0 Likes on 0 Posts
[QUOTE=Buckeye1 In a perfect world, what would you as a customer expect from a dvd online store? [/QUOTE]

Cheap prices, low shipping, effective and responsive customer service. The look of the site doesn't matter much as long as there is enough information to let me know what I'm getting. Including features, UPC number, and a decent picture is a plus.
Old 03-06-05, 01:53 AM
  #8  
Senior Member
 
Join Date: Dec 2004
Location: Minnesota
Posts: 595
Likes: 0
Received 0 Likes on 0 Posts
Lowest total price is my main concern.
Old 03-06-05, 04:42 AM
  #9  
Senior Member
 
Join Date: Feb 2004
Posts: 208
Likes: 0
Received 0 Likes on 0 Posts
In order of importance: wide selection, low price, fast shipping speed, low shipping cost, short pre-shipping time, ability to change orders myself online, efficient customer service, appearance.

Appearance-wise, simple is best. All I want are the specs, the price, and a cover image.
Old 03-06-05, 11:25 AM
  #10  
Banned
Thread Starter
 
Join Date: Mar 2005
Posts: 4
Likes: 0
Received 0 Likes on 0 Posts
Thank you everybody, this helps a lot. My father and I have 5 online stores currently and are building a dvd store. He is not familiar with forums, while I do. This type of response can save us a lot of hassle and bad pub at the beginning of the store's existance. We really appreciate it. I have to tell you though that wholesalers worth anything are a rarity. Can you believe that it is almost impossible to find a wholesaler that will give you a list of titles. They sell bundles of dvds without giving you any info on thier contents. We realize already that our goal is to find some reputable wholesalers that sell in listed bulk. That will be the first step for us that can separate us from the pack. Thank you again and continue the input if you so desire.
Old 03-06-05, 11:57 AM
  #11  
DVD Talk Special Edition
 
jpdude's Avatar
 
Join Date: Jul 2004
Location: Madisonville, KY
Posts: 1,127
Likes: 0
Received 0 Likes on 0 Posts
three major things needed to make me happy:

GOOD CUSTOMER SERVICE!

LOW PRICES!!

FREE SHIPPING!!!

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


Thread Tools
Search this Thread

Archive - Advertising - Cookie Policy - Privacy Statement - Terms of Service -

Copyright © 2024 MH Sub I, LLC dba Internet Brands. All rights reserved. Use of this site indicates your consent to the Terms of Use.