buy.com charges for you to order over the phone
02-11-05, 01:47 AM
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buy.com charges for you to order over the phone
Never had a need to call buy.com, and I've ordered from them a lot in the last two years. So today I decided to use the 10% off coupon before it expired. I for the life of me could not submit the order. Every time I tried I kept getting a message that my shopping cart was empty. So I call, and find out that they want to charge me a fee of $2.95 to have them place the order for me. Apparently all phone orders are subjected to this fee. I don't know of anyone else who does this. I complained about it, and they say they will reimburse my credit card the charge since I was having problems ordering online. I don't know why they needed to charge my card that fee in the first place if they were not going to make me pay it due to my online troubles. I sure will make sure they give me back that $2.95. I'm not liking buy.com too much right now.
02-11-05, 07:23 AM
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I had a problem with Buy.com a few weeks ago. They had an external hard drive at a very good price online with two decent rebates but each time I placed in into my cart the price raised $30. I called them and the guy placed the order without adding the fee. So, if I were you, I would call and let them know you tried but failed to buy online.
Last edited by kayak99; 02-11-05 at 08:41 AM.
02-11-05, 08:28 AM
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Simply on principle I won't even shop on line at places that set up policies like that. There are many other sites to choose from, and I can live very well without buy.com.
02-11-05, 10:47 AM
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One of the big reasons I shop at buy.com is to avoid Washington State sales tax. That helps quite a bit. Sadly I get charged sales tax at Amazon due to them being a local company. Thanks kayak99 for telling me your experience. I think I should call them to find out what is up with charging me that fee, and claiming they will reimburse me for it.
02-11-05, 10:56 AM
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Originally Posted by kitkittykat
I think I should call them to find out what is up with charging me that fee, and claiming they will reimburse me for it.
Good luck!
02-11-05, 02:28 PM
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I did call, and they told me there is a request already in place to reimburse my credit card the amount. I will just have to watch to make sure they do it.
