DDD Inquiry on Returns/Exchanges?
12-01-04 | 03:56 PM
#1
Thread Starter
Senior Member
Joined: Feb 2004
Posts: 797
Likes: 0
Received 0 Likes
on
0 Posts
From: Minnesota
DDD Inquiry on Returns/Exchanges?
Greetings -
Anyone that's dealt with DDD on returns/exchanges know how long they take for a turnaround? During the 20% off sale I ordered a batch of DVDs. One was the 2-Disc Cast Away. However, I received the standard 1-Disc and promptly followed their instructions for a return.
It's been a week and a half, and I live only two states away from them; no update in my account as of yet. Are they notoriously slow with these?
Thanks.
Anyone that's dealt with DDD on returns/exchanges know how long they take for a turnaround? During the 20% off sale I ordered a batch of DVDs. One was the 2-Disc Cast Away. However, I received the standard 1-Disc and promptly followed their instructions for a return.
It's been a week and a half, and I live only two states away from them; no update in my account as of yet. Are they notoriously slow with these?
Thanks.
12-01-04 | 04:23 PM
#2
DVD Talk Hall of Fame
Joined: Dec 1999
Posts: 9,464
Likes: 0
Received 1 Like
on
1 Post
From: Formerly known as (ahem) "LASERMOVIES"/California
I've only done one return/exchange at DDD and it was a slow process. Overall took about a month to return and get a replacement DVD. But this was when they were sending pre-paid return labels by snail mail. I would assume the process is quicker now that they can e-mail you the labels. I would estimate it taking no more than 2-3 weeks. If you are worried I would suggest either calling or e-mailing customer service to check the status.
