Amazon STL Problems
09-14-04 | 07:41 PM
#26
DVD Talk Legend
Originally posted by eau
My order just went into 'shipping soon' phase. In the item section of the order page, the STL discount drops to $0.00 and the 'total for this shipment' increases by the amount of the STL, but everything in the payment information section is still correct. Does it mean I got screwed too?
My order just went into 'shipping soon' phase. In the item section of the order page, the STL discount drops to $0.00 and the 'total for this shipment' increases by the amount of the STL, but everything in the payment information section is still correct. Does it mean I got screwed too?
09-16-04 | 01:00 PM
#27
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My amazon order for Star Wars Trilogy is being held up right now due to GC not being applied correctly (WTF?!). I have a feeling it is somehow related to the STL glitch. The order was entirely paid for with GC. It is showing (-$4.20) grand total, that means I'm paying $4.20 more in GC than what's on the original order confirmation (out of unused balance in my GC account), which is exactly the same amount as the STL discount on SW.
But the order page is still showing the STL $4.20 discount, that probably turns the grand total to negative $4.20. Their system is really screwed up big time.
I called and they are referring it to a GC specialist. It's gonna be a delay in shipping it out. Damn!
But the order page is still showing the STL $4.20 discount, that probably turns the grand total to negative $4.20. Their system is really screwed up big time.
I called and they are referring it to a GC specialist. It's gonna be a delay in shipping it out. Damn!
09-16-04 | 01:11 PM
#28
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Somewhat related to the STL program is the Discounts you've earned tab for credits when you buy something at full cost and share the love with friends and family. I have never received a penny from this program despite sharing the love with many people each week since the program inception. I find it hard to believe that not one person used my STL discount. Its probably another computer glitch.
09-16-04 | 01:48 PM
#29
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Last week I did receive a credit for referring STL to a family who then bought the same thing. Of course, I bought that thing at full cost first.
If you know exactly who made the purchase with the STL you gave, you can probably get amazon to trace it for you.
If you know exactly who made the purchase with the STL you gave, you can probably get amazon to trace it for you.
09-16-04 | 05:08 PM
#30
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From: Hawaii
Originally posted by mrsnickers
Somewhat related to the STL program is the Discounts you've earned tab for credits when you buy something at full cost and share the love with friends and family. I have never received a penny from this program despite sharing the love with many people each week since the program inception. I find it hard to believe that not one person used my STL discount. Its probably another computer glitch.
Somewhat related to the STL program is the Discounts you've earned tab for credits when you buy something at full cost and share the love with friends and family. I have never received a penny from this program despite sharing the love with many people each week since the program inception. I find it hard to believe that not one person used my STL discount. Its probably another computer glitch.
Also, this credit has been working fine; it is only the discount that has been dropping.
09-16-04 | 07:22 PM
#31
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From: Orlando, FL
Originally posted by mrsnickers
I have never received a penny from this program despite sharing the love with many people each week since the program inception.
I have never received a penny from this program despite sharing the love with many people each week since the program inception.
09-18-04 | 02:21 AM
#33
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Well, I just checked my Futurama S4 order from when it was released and sure enough they removed the STL discount on it. I went and checked my gift certificate balance and it is the exact STL discount short which means they automatically removed the money from there.
Amazon has been notified repeatedly of this problem yet have done nothing to correct it. How much money do you think they have skimmed from people not knowing? I would have never noticed if it wasn't for this thread.
Amazon has been notified repeatedly of this problem yet have done nothing to correct it. How much money do you think they have skimmed from people not knowing? I would have never noticed if it wasn't for this thread.
09-20-04 | 09:53 AM
#34
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Amazon finally shipped my Star Trek TOS S1 Box set and once again removed the STL discount. First the Alfred Hitchcock Box Set,
then the Survivor All Stars Box, and now this. The irritating part is having to explain to the reps over the phone what is going on. They have no idea. The rep I spoke with today didn't even understand the STL system. He just asked what I think the refund should be, and then said he would request a credit and it would be posted shortly!! I should have said $20 instead of $8.45!
then the Survivor All Stars Box, and now this. The irritating part is having to explain to the reps over the phone what is going on. They have no idea. The rep I spoke with today didn't even understand the STL system. He just asked what I think the refund should be, and then said he would request a credit and it would be posted shortly!! I should have said $20 instead of $8.45!
09-21-04 | 01:07 AM
#35
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From: Orange
Oddly enough, I just got this e-mail:
I never even noticed STL disappeared on the order, yet they processed the refund without me even asking them to, so it appears that they are trying to fix the problem without each person having to call in.
I never even noticed STL disappeared on the order, yet they processed the refund without me even asking them to, so it appears that they are trying to fix the problem without each person having to call in.
Hello from Amazon.com.
We're writing to confirm that we have processed your refund for $5.59
for the above-referenced order.
This amount should appear as a credit on your next credit card
statement. For more information about this refund, please visit Your
Account (http://www.amazon.com/your-account) to view the
above-referenced order. Completed returns and refunds will appear at
the bottom of the order summary page.
For more information on how we calculate refunds, please visit our
web site at http://www.amazon.com/refunds
We hope this is a satisfactory resolution for you. However, if you
have any questions or concerns, please use this link to contact
Customer Service:
http://www.amazon.com/more-info?comm_id=&q=pr12
Thank you for shopping at Amazon.com.
-------------------------------------------------------------
Amazon.com
Earth's Biggest Selection
http://www.amazon.com/
-------------------------------------------------------------
We're writing to confirm that we have processed your refund for $5.59
for the above-referenced order.
This amount should appear as a credit on your next credit card
statement. For more information about this refund, please visit Your
Account (http://www.amazon.com/your-account) to view the
above-referenced order. Completed returns and refunds will appear at
the bottom of the order summary page.
For more information on how we calculate refunds, please visit our
web site at http://www.amazon.com/refunds
We hope this is a satisfactory resolution for you. However, if you
have any questions or concerns, please use this link to contact
Customer Service:
http://www.amazon.com/more-info?comm_id=&q=pr12
Thank you for shopping at Amazon.com.
-------------------------------------------------------------
Amazon.com
Earth's Biggest Selection
http://www.amazon.com/
-------------------------------------------------------------
09-21-04 | 02:43 AM
#37
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Like Blake, I also received two emails from Amazon informing me of a couple of refunds. And I was just about to write them a pissed off email to complain about my missing STLs for the Hitchcock Collection and the SW sets.
Guess I don't have to now. Good work, Amazon!
Guess I don't have to now. Good work, Amazon!
09-21-04 | 03:09 AM
#38
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From: Hughson, CA
I was about to call them tonight, too, and I've received 6 of the same emails so far. I'm only waiting on 3 more, or I'll have to contact them.
Either way, Amazon has always come through eventually for me. This same thing seems to happen once a year or so.
Either way, Amazon has always come through eventually for me. This same thing seems to happen once a year or so.
09-23-04 | 10:02 PM
#39
DVD Talk Hall of Fame
After they screwed up my Star Trek Season One STL discount, I decided to return my order for a refund.
Today I'm at Amazon to check on my refund, and they refunded my account for everything...except the STL discount they never applied in the first place!!!
They also didn't refund my shipping like they said they would. This is BS. They made a mistake, and now I'm getting screwed for it.
Today I'm at Amazon to check on my refund, and they refunded my account for everything...except the STL discount they never applied in the first place!!!
They also didn't refund my shipping like they said they would. This is BS. They made a mistake, and now I'm getting screwed for it.
09-24-04 | 12:31 AM
#40
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Originally posted by TheKing
After they screwed up my Star Trek Season One STL discount, I decided to return my order for a refund.
Today I'm at Amazon to check on my refund, and they refunded my account for everything...except the STL discount they never applied in the first place!!!
They also didn't refund my shipping like they said they would. This is BS. They made a mistake, and now I'm getting screwed for it.
After they screwed up my Star Trek Season One STL discount, I decided to return my order for a refund.
Today I'm at Amazon to check on my refund, and they refunded my account for everything...except the STL discount they never applied in the first place!!!
They also didn't refund my shipping like they said they would. This is BS. They made a mistake, and now I'm getting screwed for it.
