Rant about foxstore.com
07-03-04, 04:27 PM
#1
Senior Member
Thread Starter
Rant about foxstore.com
I put an order at foxstore.com in May. The package did arrive quickly but three of the DVD was defective. So I emailed their customer service using the weblink at foxstore.com. They did not resond to my email for weeks! Finally, I decided to give them a call. You know what, they don't even have a toll free number! I spoke to a csr and she agreed to send me the replacements and would refund my return postage. The replacement order arrived a few days later but only for one item. I waited for weeks again for the rest of the DVDs and postage refund that never come. So I called them again, on my long distance chrage, and get them two send me the rest of the replacements. But the guy I spoke with would not refund the postage. The package finally came yesterday, and there is a floater in it. I have to say I have never had such frustrating experience in my years of dealing with online company.
07-03-04, 05:49 PM
#2
DVD Talk Legend
You know, I have order hundreds of DVDs online and I've never had one be "defective". It seems like you had a tough experience, but exactly is wrong with all these discs you keep getting?
07-03-04, 11:17 PM
#3
Senior Member
Thread Starter
They are "floaters". I used to exchange DVD with amazon and deepdsiscountdvd without problem but this is the first time I experience this and from a major studio no less.
07-04-04, 04:32 AM
#4
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if you dont want floaters, maybe you shouldnt buy online. 95% of the time floaters are the result of the shipping process, mail and packages are tossed around big time. its the chance everyone takes when ordering online. i would do MUCH MORE of my DVD shopping online if it werent for floaters. i order and hold my breath.
07-04-04, 09:00 AM
#5
Senior Member
Thread Starter
I know that I can't avoid floaters when buying online. But why make it such a nuisance for me to exchange the DVD? As I stated above, I had encounter this problem with other established online retailer and the exchange process is usually very smooth. And I have to add that I do not always had floaters from online purchases.
Last edited by ftsoh; 07-04-04 at 09:05 AM.
07-06-04, 04:47 PM
#6
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I would not consider a disc to be defective just because it is a "floater." As somebody who usually comes down hard on retail entities and favors the consumer, I'm going to have to laugh at you now.
07-07-04, 11:22 AM
#8
DVD Talk Legend
99% of the time, "Floaters" and/or scratched discs work fine when played. Even if I hear a loose DVD, I always open it up and test it. Granted, it would be nice to get a perfect package all the time...but as an above poster said, if you want to make sure not to get them, go to a B&M store and pick your own copy.
