Store Forum Share Your Shopping Experiences at Stores both Online and Off.

Amazon and UPS "signature required" delivery

Old 04-14-04, 12:41 PM
  #1  
Retired
Thread Starter
 
Join Date: May 1999
Posts: 27,449
Amazon and UPS "signature required" delivery

When did they start requiring signatures? Before when I ordered a couple books or what not, it was just shipped standard UPS, and the package would either get left on my door step, or at my apartments leasing office.

But I just ordered 3 books with the free shipping, and just had the signature required note on my door when I got home yesterday. Now I have to change my schedule today to be home at 5 as the next attempt is "after 5" today.

It's a big hassle, and kind of defeats one of the reasons I order online: to not have to hassle by changing my schedule to go to a store!
Josh H is offline  
Old 04-14-04, 01:03 PM
  #2  
DVD Talk Gold Edition
 
Join Date: Jul 2002
Location: Exit 10, NJ
Posts: 2,753
There is an option to sign the yellow receipt in order to have the UPS person leave it at your door step.
garolo is offline  
Old 04-14-04, 06:39 PM
  #3  
DVD Talk Platinum Edition
 
Join Date: Aug 2000
Location: 3rd Planet from the Sun
Posts: 3,701
You can go to the UPS website, enter the tracking number, and have it redelivered to a different address, such as your office, if you don't want to sign the yellow release slip to have the box left on your door.

The signature required thing is really left to the UPS driver's discretion, it's not an Amazon thing.
Movie_Man is offline  
Old 04-14-04, 10:23 PM
  #4  
Retired
Thread Starter
 
Join Date: May 1999
Posts: 27,449
You're right, it was just a new driver as the package didn't have the special signature required label that's on any package where the sender requested it.

Actually, the guy even crossed out the line where you an sign to have them drop it with a marker, so I couldn't do that either. But I left early today and was here to get it.


It was a new driver (at least I assume as he was very young and I hadn't seen him before) and he probably just didn't know he could just take any packages here to the leasing office if the resident isn't home.

The previous swould usually just stuck the note on my door, and said where he put the package (behind the hedge, behind my grill etc.) and took bigger stuff to the leasing office.

Oh well, hopefully it wouldn't happen again with my next package, as I just ordered something else from amazon today.

Calling or going to the website's a pain as well, as it usually takes at least 48 hours to get it redirected to another address (takes them a while to get it in the system, off the truck and on the new route etc.).
Josh H is offline  
Old 04-15-04, 05:53 AM
  #5  
DVD Talk Legend
 
Shannon Nutt's Avatar
 
Join Date: Jun 2003
Location: Pittsburgh, PA
Posts: 16,709
The above poster is correct...you should be able to sign the slip and tape it to your door. Or do what I do when I know a package is coming, but don't know if they are going to require a signature or not:

Get a piece of paper and write: "UPS (or FedEx or whomever), you have my permission to leave package at door" - then sign it. That's always worked for me.
Shannon Nutt is offline  
Old 04-15-04, 10:57 AM
  #6  
DVD Talk Special Edition
 
Join Date: Jan 2003
Location: Los Angeles, California
Posts: 1,207
UPS keeps changing the rules about this. A few months ago, I was told by UPS that they wouldn't leave packages (even with a release signature) at any apartment or condo -- only at houses. Now they seem to be willing to do it again. These days, if I'm getting something from UPS, I'll just have it shipped to my office. It's too much trouble to deal with them on home deliveries.
Walter Neff is offline  
Old 04-15-04, 08:35 PM
  #7  
DVD Talk Hall of Fame
 
CaptainMarvel's Avatar
 
Join Date: Oct 2000
Posts: 8,169
Sometimes you just have to take it up with management at your local UPS branch; I've had drivers that outright refused to leave a package with my apartment office, even though I'd left a signed letter asking them to do so and even though the apartment office locked packages in a closet. After several requests, I finally spoke to his manager about him. That fixed the problem.
CaptainMarvel is offline  
Old 04-15-04, 10:16 PM
  #8  
Retired
Thread Starter
 
Join Date: May 1999
Posts: 27,449
Originally posted by Shannon Nutt
The above poster is correct...you should be able to sign the slip and tape it to your door. .
That's what I used to do, but this guy had entirely crossed that option out with a pen.

I just don't like UPS in general, I try to order from places that use fed ex or regular mail.
Josh H is offline  
Old 04-17-04, 01:28 PM
  #9  
Retired
Thread Starter
 
Join Date: May 1999
Posts: 27,449
Originally posted by Josh Hinkle

Oh well, hopefully it wouldn't happen again with my next package, as I just ordered something else from amazon today.
Thankfully, for whatever reason, Amazon shipped this package regular mail (it was ordered on the same super saver free shipping deal).

It came in 3 days after placing the order (as opposed to 8 or 9 days) and was waiting for me on my doorstep.

I wish they'd just use regular mail for all orders.
Josh H is offline  
Old 04-17-04, 11:51 PM
  #10  
DVD Talk Special Edition
 
Just Lurking's Avatar
 
Join Date: Jan 2003
Location: Columbia, MO
Posts: 1,175
I know that I'm going to be condemned for working at UPS.

But UPS Supply Chain Solutions still manages Amazon's warehouses, so its UPS deciding which way it goes. In the end it ships whichever way that minimizes Amazon's cost while maximizing UPS's profit because Amazon pays (or did pay at one time) flat rate for all their logistics needs.

Other big account that come to mind in Nike's distribution, Papa John's delivery network, Ford's distribution by UPS Autogistics and many other customer service/repair centers.

Its not just a man/woman in brown delivering parcels anymore. UPS haters are probably not avoiding big brown as much as you believe today. Sorry
Just Lurking is offline  
Old 04-18-04, 02:41 PM
  #11  
DVD Talk Legend
 
gcribbs's Avatar
 
Join Date: Aug 1999
Location: Sacramento,Ca,USA member #2634
Posts: 11,965
Personally I do not want UPS leaving packages at my door or at my leasing office.

The package is addressed to me and I expect it to be delivered to me. I would rather go to UPS to pick up my package than have them redirect it to another location like my leasing office.

So I guess they can not win no matter what they do
gcribbs is offline  
Old 04-18-04, 11:03 PM
  #12  
DVD Talk Special Edition
 
Join Date: Feb 2001
Posts: 1,499
It's weird for me. Sometimes UPS leaves it at my door, but other times they'll stick the yellow sticker on my door for redelivery the next day.
ianholm is offline  
Old 04-19-04, 03:30 PM
  #13  
Retired
Thread Starter
 
Join Date: May 1999
Posts: 27,449
Originally posted by gcribbs

So I guess they can not win no matter what they do
I think any place that uses UPS, should make you specify what you want done with the package during check out. They could just have two check boxes:

1. Signature Required- do not leave package if I'm not at home
2. No signature Required- leave package

For option 2, it would be the driver's discretion whether to put it on the doorstep, in the apt. office etc.


I never order expensive stuff so I don't worry much about things getting stolen. Plus I live in a pretty nice neighborhood. The only time I order online any more is pretty much books, as I can get just about anything else (cds/dvds) at least as cheap in stores.

But I just don't like the hassel. I'd rather pay a little more at Barnes and Noble (when I can stop buy anytime) than have to rearrange my schedule to get home at a certain time, or have to call and go way out of my way to pick it up at the UPS facility. So I'll be limiting my Amazon purchases in the future.
Josh H is offline  
Old 04-19-04, 05:42 PM
  #14  
DVD Talk Platinum Edition
 
~~ PAL ~~'s Avatar
 
Join Date: Jun 2000
Posts: 3,266
Originally posted by gcribbs
Personally I do not want UPS leaving packages at my door or at my leasing office.

The package is addressed to me and I expect it to be delivered to me. I would rather go to UPS to pick up my package than have them redirect it to another location like my leasing office.

So I guess they can not win no matter what they do
That's not a very attractive option for some people, sometimes the nearest UPS office might be 15-20 miles away. It really depend on the value of the package, and whether you'd have confidence to have said package sitting on the porch.

If you're cool with your neighbors, that's always an option as well.
~~ PAL ~~ is offline  
Old 04-22-04, 01:42 PM
  #15  
Retired
Thread Starter
 
Join Date: May 1999
Posts: 27,449
Originally posted by ~~ PAL ~~
That's not a very attractive option for some people, sometimes the nearest UPS office might be 15-20 miles away. It really depend on the value of the package, and whether you'd have confidence to have said package sitting on the porch.
Exactly.

Plus, I just generally never order valuable stuff. I'd rather pay a little more and get instant gratification, not have to worry about when it will be delivered, if it will be damaged in shipping etc.
Josh H is offline  
Old 04-22-04, 04:08 PM
  #16  
DVD Talk Legend
 
Shannon Nutt's Avatar
 
Join Date: Jun 2003
Location: Pittsburgh, PA
Posts: 16,709
Originally posted by Walter Neff
UPS keeps changing the rules about this. A few months ago, I was told by UPS that they wouldn't leave packages (even with a release signature) at any apartment or condo -- only at houses. Now they seem to be willing to do it again. These days, if I'm getting something from UPS, I'll just have it shipped to my office. It's too much trouble to deal with them on home deliveries.
I rent an apartment...they've never changed the rules on me...must depend on your locale.
Shannon Nutt is offline  
Old 04-23-04, 05:17 AM
  #17  
DVD Talk Legend
 
gcribbs's Avatar
 
Join Date: Aug 1999
Location: Sacramento,Ca,USA member #2634
Posts: 11,965
Originally posted by ~~ PAL ~~
That's not a very attractive option for some people, sometimes the nearest UPS office might be 15-20 miles away. It really depend on the value of the package, and whether you'd have confidence to have said package sitting on the porch.

If you're cool with your neighbors, that's always an option as well.
I agree. This is why I want them to do this for my packages. I can care less what they do with other peoples packages. I even went so far as to complain to the ups office which only worked for a few months. I suspect they have me on a list now after what happened with a Dell package they decided to deliver to another location without my agreeing to it(The leasing office)

I was going to refuse the order so I made them come back to the office and get it. I told them since i had not signed for the package or authorized any third party to sign on my behalf I considered the package not delivered.

I figure if they deliver a package to my office manager and she loses it why should that be my problem since I never got the package delivered to me.


I do not know my neighbors.


By the way Josh your idea is a great one. Of course the bad thing about agreeing to allow them to leave a package is if it ends up lost or stolen after delivery. My way insures if it is lost UPS pays not me.
gcribbs is offline  
Old 04-24-04, 08:43 PM
  #18  
Retired
Thread Starter
 
Join Date: May 1999
Posts: 27,449
Like I said, I almost never order anything valuable (usually under $30), so I have a package lost or stolen, it wouldn't be the end of the world.

Plus, my leasing office is very good with packages. The put the name on a list, and lock them in a closet. You have to show ID and sign for it when you pick it up.
Josh H is offline  
Old 04-26-04, 04:17 PM
  #19  
DVD Talk Legend
 
spainlinx0's Avatar
 
Join Date: Dec 2000
Location: NJ
Posts: 14,846
I never know which it's going to be. Sometimes they leave it on my back porch, sometime they leave the note on my door to deliver another time, and sometimes my neighbor gives me my package when they see me come home.

What's weird is that sometimes they will make two deliveries. I will sign the sheet when I get home from class, and I see the next delivery is marked for the next morning. However later on, that package will be delivered again. I think that's nice of them to make a second attempt, if they don't have to.
spainlinx0 is offline  

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


Thread Tools
Search this Thread

Archive Advertising Cookie Policy Privacy Statement Terms of Service

Copyright 2018 MH Sub I, LLC dba Internet Brands. All rights reserved. Use of this site indicates your consent to the Terms of Use.