Store Forum Share Your Shopping Experiences at Stores both Online and Off.

Ebay Question: How long to wait and what to do?

Old 02-05-04, 01:48 AM
DVD Talk Special Edition
Thread Starter
Join Date: Apr 2000
Posts: 1,050
Ebay Question: How long to wait and what to do?

Just hoping to get some advice.

I purchased a computer game for $13.50 including shipping on January 18. The seller had around 38 positive feedback and only one negative.

So far, I haven't received the item.
I sent two very short (and nice) e-mails
to the seller within the last two weeks and have yet to receive a response.

It's not a rare item, so I could always
purchase it from someone else.

I just need some advice on getting my money back if this appears to be a bust.

I know that I have 30 days to dispute
this through Paypal. At one time would you begin to pursue that process?

How hard is it to do?
Is there a link on Paypal's site?

Do you think I have a good chance of
being successful?

Finally, would you e-mail the seller to
let him know you are planning to go to
diesteldorf is offline  
Old 02-05-04, 06:03 PM
Senior Member
Join Date: Oct 2000
Location: Addison, TX
Posts: 905
If the seller has not replied to you, then I would go ahead and file a buyer's complaint through paypal. They will email the seller. Then the seller has a certain time to replied to the complaint and show delivery confirmation or a refund. I think the time frame is 10 days. If the seller does not respond, then paypal will attempt to collect the money. The kicker is they do not guarante that the money will be collected. The easiest way to find the link on paypal's site is use the help system for protection.
Shay is offline  
Old 02-05-04, 10:55 PM
DVD Talk Legend
Join Date: Oct 1999
Location: Second Star on the right, and straight on til' morning...
Posts: 14,804
Yeah - I have a 12.50 buy it now dvd that is missing in action and no replies to my emails..

it's frustrating when you hear nothing, but still wonder if it is just slowly coming via media mail
Seeker is offline  
Old 02-06-04, 12:15 AM
DVD Talk Limited Edition
Join Date: Feb 2000
Location: Sunny Hawaii
Posts: 6,666
I would give it a few more days to see if it shows up. Try another e-mail with the seller. I'd file the complaint with PayPal on the 25-28th day. After 30+ days, I'd also file a fraud complaint through the Buyer Protection program with eBay. I might or might not try calling the seller during that period after obtaining his contact information through eBay.
TheBang is online now  

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On
Trackbacks are Off
Pingbacks are Off
Refbacks are Off

Thread Tools
Search this Thread

Archive - Advertising - Cookie Policy - Privacy Statement - Terms of Service

Copyright 2018 MH Sub I, LLC dba Internet Brands. All rights reserved. Use of this site indicates your consent to the Terms of Use.