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All my DVD orders at Amazon disappeared!!!

Old 01-18-04, 07:42 AM
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All my DVD orders at Amazon disappeared!!!

Both past and future Alot of the other order still seem to be listed but anything that had a DVD in it is gone... Anyone else seeing the same thing?
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Old 01-18-04, 10:28 AM
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I have also been experiencing that problem for the last 10 hours.
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Old 01-18-04, 10:46 AM
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same here
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Old 01-18-04, 12:08 PM
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Every open order in my account is gone. Most of my orders involved DVDs but a few had books. I think I had about 8 orders in total disappear. Hopefully they will be restored. Below is the message I'm getting when I try to check my order summary page.

No recent orders or transactions
You have no open or recently shipped orders. To view older orders, use the drop-down menu above to select a time period, then click the "Go!" button.
Did anyone call customer service to find out what is going on? Unfortunately I don't have time to do it right now.

Last edited by Laser Movies; 01-18-04 at 12:10 PM.
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Old 01-18-04, 12:23 PM
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My gift certificate balance has also been deleted. However, my trivia balance is still intact. Hopefully this is just a temporary glitch, but I am really tiring of all of these bugs in Amazon's system.

Last edited by Sweet Baby James; 01-18-04 at 12:45 PM.
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Old 01-18-04, 12:59 PM
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I got this error message when trying to display my old orders:

"Service Unavailable
We're sorry, but due to routine maintenance, this function of the site is temporarily unavailable. Thank you for your patience, and for shopping at Amazon.com."

///Martin
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Old 01-18-04, 01:04 PM
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I dropped them an email, haven't called yet though, but haven't even recieved the automated response yet... Seems they are having quite a few problems recently...
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Old 01-18-04, 01:57 PM
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I just tried to call but their phone system isn't working. I get an automated message saying they are going through a scheduled maintenance on their system, and don't expect to have the phone service back in operation for 8 to 10 hours. Hopefully that means everything will be restored later today.
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Old 01-18-04, 04:08 PM
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Er...same thing's going on with me. I guess this is one of those times of the year when amazon does it maintenance and things get screwy; just like their GC issue a couple of months ago.
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Old 01-18-04, 04:29 PM
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I've been having this problem last couple of days. I couldn't place any order on amazon. Then finally last night, I was able to get one through successfully. I even got a confirmation email from amazon. And I double check to make sure the order appear on 'my account' web page correctly. Well, today I went back and check again to make sure, and my latest open order disappeared. Also, many (but not all) of my previous completed orders also disappeared from 'my account' web page. I've been communicating with an amazon customer service about the glitch for the last couple of days and just sent another email to them about this latest glitch. I hope it's just a display issue and not due to problem with their database or something.
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Old 01-18-04, 04:45 PM
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Everything looks fine on my account page.
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Old 01-18-04, 04:52 PM
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Yep it all seems to be back It had just been awhile since I checked so I wasn't sure how long they had been gone. Guess I should have just been a little more patient
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Old 01-18-04, 06:59 PM
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I just checked amazon and my orders are all back now.
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Old 01-18-04, 07:13 PM
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All my orders are back.
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Old 01-19-04, 01:22 AM
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phew!
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Old 01-22-04, 11:16 AM
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For the record, what is their phone support #? I've been emailing them lately, but it gets pretty old and I can never find a phone # on theirs site.

thanks.
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Old 01-22-04, 04:13 PM
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Originally posted by Tuan Jim
For the record, what is their phone support #? I've been emailing them lately, but it gets pretty old and I can never find a phone # on theirs site.

thanks.
Look at the Customer Service Phone Number thread located at the top of this forum and all will be revealed.
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Old 01-23-04, 01:02 AM
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My order just vanished just now...
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Old 01-23-04, 01:41 AM
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My orders did not show up in my account, nor did I get an email confirmation, but I know STL emails were sent out as some bounced.
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Old 01-23-04, 01:57 AM
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All of my orders are gone now too.

[Edited]

Contacted them by email and they said their site is having problems but assured me that all my orders are valid. They started showing up again last night on the site, so I guess they are doing some "patchwork" on their system.

Last edited by dvd-fanman; 01-23-04 at 11:48 AM.
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Old 01-23-04, 01:04 PM
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Last night my orders were there, tonight they're gone.
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Old 01-23-04, 01:13 PM
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I just checked my orders and they are all gone again. Last night they were all fine. Today, all gone.
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Old 01-23-04, 01:57 PM
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My orders are all gone for the second time. Knowing Amazon's past history of losing GCs and discounts isn't very comforting when this happens.
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Old 01-23-04, 04:08 PM
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No problem making orders and checking their statuses for the last couple of days (including this morning), but...

This afternoon everything was wiped out.
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Old 01-23-04, 04:33 PM
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all gone here too
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