nemein

Both past and future Alot of the other order still seem to be listed but anything that had a DVD in it is gone... Anyone else seeing the same thing?

Spiral Staircase

I have also been experiencing that problem for the last 10 hours.

Gandalf

same here

Laser Movies

Every open order in my account is gone. Most of my orders involved DVDs but a few had books. I think I had about 8 orders in total disappear. Hopefully they will be restored. Below is the message I'm getting when I try to check my order summary page.

Did anyone call customer service to find out what is going on? Unfortunately I don't have time to do it right now.

Sweet Baby James

My gift certificate balance has also been deleted. However, my trivia balance is still intact. Hopefully this is just a temporary glitch, but I am really tiring of all of these bugs in Amazon's system.

martin.s

I got this error message when trying to display my old orders:

"Service Unavailable
We're sorry, but due to routine maintenance, this function of the site is temporarily unavailable. Thank you for your patience, and for shopping at Amazon.com."

///Martin

nemein

I dropped them an email, haven't called yet though, but haven't even recieved the automated response yet... Seems they are having quite a few problems recently...

Laser Movies

I just tried to call but their phone system isn't working. I get an automated message saying they are going through a scheduled maintenance on their system, and don't expect to have the phone service back in operation for 8 to 10 hours. Hopefully that means everything will be restored later today.

victant

Er...same thing's going on with me. I guess this is one of those times of the year when amazon does it maintenance and things get screwy; just like their GC issue a couple of months ago.

mookiemeister

I've been having this problem last couple of days. I couldn't place any order on amazon. Then finally last night, I was able to get one through successfully. I even got a confirmation email from amazon. And I double check to make sure the order appear on 'my account' web page correctly. Well, today I went back and check again to make sure, and my latest open order disappeared. Also, many (but not all) of my previous completed orders also disappeared from 'my account' web page. I've been communicating with an amazon customer service about the glitch for the last couple of days and just sent another email to them about this latest glitch. I hope it's just a display issue and not due to problem with their database or something.

Kevin M. Dean

Everything looks fine on my account page.

nemein

Yep it all seems to be back It had just been awhile since I checked so I wasn't sure how long they had been gone. Guess I should have just been a little more patient

mookiemeister

I just checked amazon and my orders are all back now.

Laser Movies

All my orders are back.

eau

phew!

Tuan Jim

For the record, what is their phone support #? I've been emailing them lately, but it gets pretty old and I can never find a phone # on theirs site.

thanks.

Sweet Baby James

Look at the Customer Service Phone Number thread located at the top of this forum and all will be revealed.

Knives

My order just vanished just now...

dave955

My orders did not show up in my account, nor did I get an email confirmation, but I know STL emails were sent out as some bounced.

dvd-fanman

All of my orders are gone now too.

[Edited]

Contacted them by email and they said their site is having problems but assured me that all my orders are valid. They started showing up again last night on the site, so I guess they are doing some "patchwork" on their system.

majorjoe23

Last night my orders were there, tonight they're gone.

mookiemeister

I just checked my orders and they are all gone again. Last night they were all fine. Today, all gone.

Laser Movies

My orders are all gone for the second time. Knowing Amazon's past history of losing GCs and discounts isn't very comforting when this happens.

Franchot

No problem making orders and checking their statuses for the last couple of days (including this morning), but...

This afternoon everything was wiped out.

Gandalf

all gone here too