Let's do some math here. There are approximately 500 BB stores now give or take a few. So if we were to hypothetically say that each store did that amount of business ($182,000,000) in dvd, cd and video game sales that would amount to:

182,000,000 * 500 = $91,000,000,000 in revenue just for DVDs, CDs and Video Games. That's not even factoring in sales throughout the rest of the store. That's nothing short of impossible.

Moral of the story is, don't post a number unless you check your facts.

Another way to look at the numbers:

Assuming $25 per DVD, 60 days in the holiday season, 10 business hours per day.

182,000,000 / 25 / 60 / 10 = 12,133 DVDs sold per hour.

Say, 10 cash registers open all the time: 1,213 DVDs sold per hour per register. That's like selling 3 DVDs per second! -eek-

Most people do not complain. They just do not shop at that store anymore. I am sure that complaints never reach the CEO, but there are employees that should solve problems at the store level. Luckily, I have never had any problems with Best Buy, and I hope I never do. I just avoid the employees and that damn service plan.

I have to disagree. A company has to at least care about its customers (or appear to) or it will have no customers. Money rules all forms of business, but if a company continuously treats its customers badly, then it will end up screwing itself. If this is your attitude, I really hope that you are simply auditing inventory and finances. If not, you should start looking for another job.

eh. when a customer can't be deterred by anything but price, crap customer service means nothing. i am not condoning this practice, but in a society where low price is king (Wal-Mart) customer service means nothing.

I always shop where I can get the lowest price, and that is why I shop at BB and Wal-Mart. The only time I expect customer service is finding a particular item or if I need to return a defective item or get a refund. I can't recall ever having a problem at any store when returning an item (even without a receipt at Wal-Mart). However, I speak to employees calmly and rationally without saying, "**** Best Buy!" or calling people *******s. It is generally easier to get what you want if you treat employees with respect. I only responded in this thread because the BB employee was saying that the CEO of BB does not care if his employees piss off customers and lose business, which is ridiculous to me. So we will just have to agree to disagree.

The way that I see it you stated one thing, then came back once you were called on it and changed what you ment? Am I right on that line of thought?

Fine, whatever... Now, please tell me where you got the figure for what the company made as a whole. You are a seasonal employee, so I do not think that you will be privie to info that has not even been released to the GM's of the stores as of yet, nor the District Managers. Please, I wait with baited breath for the answer to this one.

I also like how he states he was a "seasonal employee" but now is working for corporate. I hate to tell you, but there isn't a soul on earth that was hired as a Christmas grunt that could be promoted that fast. :lol:

Ok, so wait. You post the above you say you worked at the store during the holiday season, implying you were just there, then you say you are at corporate. Which is it? We'd all really like to know. Also, I find it hard to believe that corporate would have someone that doesn't know how to type out the words "you, your, favorite and because". :lol:

I don't find it hard to believe at all. All BB managers I've encountered are morons who can't even read let alone comprehend their own company's return policy (there is no word in the English language for the idiocy of the minimum wage slaves), so it would actually be an enormous skill if one of them can actually write a bit -- hence the promotion to an office job.

They aren't all that bad. In working there, I ran across many good people that did a very good job. I also ran across morons that didn't know anything or give a shit. It's like that with any job, though.

True, it just seems that CSRs at Circuit City are much more understanding than the people who work at BestBuy; I've had nothing but problems with BB. And when I'm not they usually act moronic anyway: the other day I returned a sealed Buffy Season Five that I didn't want and the girl at customer service duly gave me my refund and then tossed the dvds about 20 feet into a large "returns" bin. I feel sorry for the person who will purchase that.

Rock, you are all over the place with your story. If you are going to make stuff up keep track of what it is that you are saying. At least that way we have to work a bit to figure out your lies.

so true, so true. everyone here on the forum complained about me working at Best Buy. That's one of the reasons why I quit. I couldn't stand the ridicule that everyone here was placing upon me.

I couldn't care less about what you say about me and about when I worked at BB. Thankfully I have ambition and goals. It was only part time work for extra cash and the discount anyway. Not like the job meant much to me.

Do you always talk to your district Best Buy employees like that? -ohbfrank- rotfl

do you understand the words that are coming out of my mouth?

Exactly. And I'm as much to blame as anyone. Price is the number 1 factor in choosing where I shop. I don't care about service. I know what I want before I go in, I find it myself (if I can't find it I just order it online or buy it elsewhere) and patiently wait at the check out (thankfully my best buy is rarely crowded and usually has plenty of registers open).

We know he wasn't an English major either...