How was your experience with the DDD 20% off coupons?
 

I have a sneeking suspicion that the majority of people on DVDTalk are actually more satisfied with the big DDD "coupon-a-thon" that all of the complaint threads would indicate. I thought it would be interesting to see what the numbers looked like.

there are items I am positive I ordered, but they're not in my order. :confused:

still awaiting to hear back from customer service...

All of the items I ordered were shipped rather quickly, and they arrived on Monday.

I'm incredibly happy. No problems whatsoever.

I just received email that the last of my backordered items were shipped yesterday.

I was very surprised that they shipped "out-of-stock" items in just a week! :)

Pleased with this go around despite the slow service. My b/o dvds are starting to ship and hopefully they will make it here before 12/24

I selected "Pleased. All of my orders are not yet complete, but I am very confident that everything will turn out just fine."

Although some of my orders still show processing, and all of my orders contain backordered items, I have no doubt that all orders will eventually be processed, shipped, and received, and I am confident that if there is any problem with any of the items, DDD will make it right.

Everything arrived yesterday so I'm happy. It took a minute or two for the order to go from In Process to Shipped but my credit card company may have had something to do with that.

It's been over a week since I ordered my "In-stock" discs and they both still list as "In Process." :down:

After I saw all the furor I tried to get on their site.

The search function is awful, the page layouts are even worse from what little I saw.

I am trying to shop from work on a T1 and gave up trying to wait for pages to load.

Good luck to all you that actually were able to spend money.

I'm pleased. Many of my titles still haven't shipped, but I was expecting the delays. For the dvds I bought as Christmas gifts, I paid for faster shipping and received that order last week.

Only one of my items has shipped. Most are listed as back ordered, although at the time of purchase they weren't. Also, when I went to apply my coupon there was no place to apply it. I've ordered from DDD many times and never had a problem. Yet, when I went to use the coupon, couldn't find the field. (this was on the 4th of Dec) and I e-mailed CS immediately to inquire about why I didn't have a coupon field (my Norton Internet Security feature sometimes decides to not allow certain features of webpages to not load such as the 'new thread' buttons here at DVDtalk, until I manually allow them inside the program) and asked them to apply the coupon. Still haven't heard back. Nothing else has shipped. And my order just sits there. Who knows. I've had no problems with them in the 30 or so DVDs I've ordered in the past....

-BlasTech

I've never had problems with them until now. I made an order of $124. A box set that was $81 and three dvd's that made up the rest. I paid with my paypal check card which draws money straight from my paypal account where my ebay earnings are kept. When I placed my order, the account was charged $124, no problems. But on the day my order shipped they charged me an addtional $81, which made the account go in the red, so the order was cancelled. They then refunded the original $124, and charged me $43 for the remaining 3 dvds.

What happened was that the $81 box set was back ordered, so they were going to refund my money, then charge me for the items that were shipping seperately. But the charged me again before refunding my money, which made the $81 order cancel. I emailed them on Tuesday evening, but haven't heard back yet.

So, i'll have to hold my vote until I see if I get all of my dvd's.

So far I am pleased but will vote later since I haven't received any orders. But the reason I am pleased with DDD is that they shipped most of my 3 orders, few backorders, and charged me the correct price. Just want to be sure nothing is lost, damaged, or missing before voting.

All but one of my DVDs shipped...overall I'm pleased

I placed 4 orders .. I've recieved 3 and my last order which contained 4 back ordered items , 2 have already shipped.

I'm satisfied and midly ammused.

3 of 4 of my orders are on the way, no problems here. DDD will continue to recieve my business :D

I got up early on the Tuesday of the week the special was on and placed my order since I knew things would probably go out of stock real soon. I saved a TON of money. I placed the same items in my cart at amazon.com to just get a comparison, and I saved well over 250.00. If I went by the full SRP at DDDVD, I saved far more than that. I caught up on several season sets I've been putting off due to money issues, and I got them all in just a couple days (I paid for two day shipping, which was only seven dollars more, which wasn't much considering how much I ordered). I even got a good bulk of my Christmas shopping done.

If you don't have unrealistic expectations of when they should get in your back ordered DVD and if you use free shipping you are prepared it can and very well may take up to ten business days to get it, then I think you will be satisfied. Faster methods of shipping are available from them if that's ever a problem. But I can honestly say that every time I have ordered from them, it's been with miminal hassel. The only time I thought they took too long to get a package to me was last year at Christmas time, and I understand during this sale they were going a bit slower, and I suspect that's because they just had that many more orders to fill, but not enough employees to cover the extra work load.

Ordered 12 items, 10 have already shipped.

Pleased

I only had 1 order that had a couple of tv show sets and 3 movies that I made after midnight on Dec 2nd and I just got the email tonight that it shipped. The only thing that was backorderd was my Ken Burns:Civil War set.

With how much money I saved having to wait an extra week isn't that big a deal to me.

at first in process, then now it is cancelled and i dun even know it until i log into my account. last time using ddd. no worth my trouble.

The sale was totally worth it and my Hitchcock Criterions have shipped (although many others haven't and CSRs won't respond) and that is good, but yeah, their customer service is terrible and I have a few issues I am going to be sorting out with them for awhile. I am not going back unless they have another big sale like that or they are WAY under anyone else, like they are with Profiler season one and two. Otherwise, I am willing to pay more for more dependable service.

Quick turnaround on a Bond collection

I'm awaiting the arrival of a few Christmas gift DVDs... but I have to say that I would prefer that DDD not do any more promotions like this unless they are staffed and have the network infrastructure to support the growth in business.

DDD has been extremely reliable and responsive in the past for me... and the prices were quite acceptable. I prefer to have that overall service/pricing than lower prices at the expense of service/turnaround.

I'd rather they DO have specials like these again.

Another "pleased" vote. Most of my stuff has shipped (even some of the backorders) & I've already received about 60% of my orders. My only slight concern is that one "in-stock" disc went OOS as they were putting my first shipment together and I'm afraid it might get "orphaned." (If I don't get a shipping notice for it by Christmas, I'll just call them to check it's status.)

Got my Alien Quad today that i ordered on the 2nd. Nice.

I ordered a DVD using the 20% off coupon over a week ago. Originally their web site stated my order would be shipped on the 8th. Now when I check it online, they don't even mention the shipping date anymore. I'm still waiting they will ship it before the end of this year.

I placed 3 large orders with the 20% coupon. 12 out of 15 discs from the first order have already arrived and I was charged the correct (partial) amount - the remaing three items are still backordered. So other than waiting for the backorders (which weren't shown as backordered when I placed the order), I've had no problems with this order.

I have a feeling the other 2 order are going to be trouble. I was charged the correct amount for both orders and received shipping notices that both orders shipped complete. Today I checked the order status page at DDD and the orders have been moved from the "open orders" section to the "Order History" (completed/shipped) section, which is normal. However, when I open the completed orders, all the items are still listed as either "in process" or "Backorder". Normally this wouldn't concern me, as it has happened before - the status of a particular item(s) sometimes doesn't change even after the complete order has been shipped.

What has me thinking I'm going to have trouble with these 2 orders is I checked my Credit Card online today and I've gotten several credits from DDD - all for the amounts of individual items in these 2 orders.

Did they partially ship the orders and charge me the full amount, and now they are crediting me for what didn't ship? - And if so, will the unshipped items still be placed on backorder? Or is it just a computer glitch, or something else altogether. - I quess I'll find out when the orders arrive, but I have a feeling it's going to be confusing and a hassle.

Roy

order placed on 12/2 for around $300, everything in-stock. shipped on 12/8, received today. everything's there, no damaged discs.

order placed on 12/3 for around $200, everything in-stock. shipped on 12/9, expect to receive on monday.

im happy

I must say I am fairly pleased.. Order #1 - 6 titles received, 1 backordered. Order #2 - 2 titles in shipment, 1 backordered. Order #3 - 2 titles in shipment, 1 backordered. That's good for me.

Rev,
You all all those DVD's? WOW! Nice list of movies gave me some ideas.

I own 19 movies I had an Apex like a year and ahalf ago it broke. I just got a cyberhome unit cheap $30 works great so I am back to collecting.

I finally voted and chose the second choice of being pleased with DDD. I received the bulk of three orders and now only have 3 DVDs on backorder (1 shipped). Everything appeared to arrive in good shape with the exception of one DVD that came loose. However it was only lightly scratched and don't think it will have any effect on playback. Also all charges to my credit card were correct and included the proper discounted price. I'm not anticipating any problems with the remaing portion of my orders.

Two of my 3 back ordered dvd items shipped today, only one left on back order.
I received yesterday one of my dvd sets from a previous order.
I have no complaints, plenty to watch til they arrive, and I got very good prices on items.
I think my last back ordered item will ship eventually.

I had a bunch that were backordered but now I have received 10 of the 11 items I ordered. With a little patience, I am very pleased.

Never had a problem at all. I recommend their site to everyone.

I went with the 'not great' option. Placed an order on the 1st, 11 items, only one backordered. The in-stock items in that order came the end of last week. The other item in the first order is still backordered. Placed an order on the 3rd for 3 items, all of them showing as in-stock. Last week the order status changed to show all 3 of them as backordered with an expected ship date of 12/13. Well, nothing has changed since then and, as all the items I ordered from them were for Christmas gifts, I gave their cs a call this morning. I explained the situation to the woman and asked if perhaps the items had shipped without the website being updated. She informed me that they had not. I asked if there was any way they'd be here in time for Christmas and she literally laughed before saying something like 'oh, there's no way they'll be there that quickly.' It kind of pissed me off and I asked her if she thought it was reasonable to expect that items listed as in stock, ordered 3 weeks before the holiday would arrive in time to give as gifts. Her response, 'i can cancel your order and you can buy them somewhere else.' I ended up telling her not to cancel the order and will keep the sets for birthday presents (assuming they come at all), but am fairly irritated at having to do more xmas shopping when I thought I was finished. I'm also pretty annoyed with the cs rep's attitude. If they have another big sale, I might order a movie or two for myself, but I will not be doing any more gift shopping through their site.

Pleased. I'm still waiting for a couple of items to ship, but based on my previous experience with DDD's customer service I think I should be fine.

I'm hoping they do this more regularly, assuming they're happy with how the sale turned out on their end.

Recieved more than expected
 

I am super pleased with my DDD order. I ordered Alias Season 2 and they gave me Alien Quadrilogy instead. Alien Quadrilogy is worth more than Alias Season 2, so I am one happy camper. Now I just have to find a way to buy Alias Season 2 again. Hopefully I can find it cheap. Anyone else have something like this happen to them?

Im Verry Happy, I just got my order of 3 dvd's all came in fine. The normal packaging of just a box, but none of the dvd's were messed up. Ive never had a bad order experience from DDD.

I'm still holding off on voting, as I've only received 8 items out of 41.

An additional 5 have shipped, but I haven't received them yet.

Nine items are in stock, but haven't shipped yet, though they've been "in process" for over two weeks.

The final 19 items are backordered and none have shipped yet. 15 items were backordered when I originally placed my orders.

Obviously, the prices were fantastic, so that helps balance out some of the negative, but everything else about the process has been lackluster. I can't believe that in stock items still haven't shipped after two weeks. I understand they've received a lot of orders, but that's absurd. I can't believe that a lot of other people are already having their backordered items shipped.