Store Forum Share Your Shopping Experiences at Stores both Online and Off.

Anyone have an order cancelled by DDD?

Old 12-04-03, 10:37 AM
Senior Member
Thread Starter
Join Date: Dec 1999
Posts: 713
Anyone have an order cancelled by DDD?

About 3 weeks ago I emailed Deep Discount DVD to cancel PIRATES OF THE CARIBBEAN, but left 3 other titles on the order.

Just yesterday (12/3) I received an email telling me that my entire order was cancelled, yet DIRTY DANCING which was also on the "cancelled" email was being processed.

I called DDD to see what was going on. The customer service person who seemed pleasant admitted to me that she didn't have a clue as to why this order was cancelled.

She didn't even offer to reorder those titles herself as an apology. Instead she suggested I submit a new order for those cancelled titles.

Anyone else have a similar problem with an automatically cancelled order from DDD?
dvdirv is offline  
Old 12-04-03, 11:09 AM
DVD Talk Reviewer
Yakuza Bengoshi's Avatar
Join Date: May 2003
Location: Region Free
Posts: 1,896
No, I've never had this problem. This means you'll be able to replace the order now with a coupon though so you should save a couple bucks, yes?
Yakuza Bengoshi is offline  
Old 12-04-03, 12:01 PM
Senior Member
Thread Starter
Join Date: Dec 1999
Posts: 713
In answer to Yakuza Bengoshi, most titles on my cancelled order were pre-orders, so I couldn't replace the order with a coupon since all titles were pre-orders.

In the meantime, I just received an email from DDD:

Dear valued customer,

Due to a system error, you received an e-mail informing you of the cancellation of your backordered item on 12/03/03. We are in the process of replacing your order at the original price. Because we are re-placing your orders internally you will not see the new order on your online order status. However, you will receive an e-mail confirmation with the new order number for the cancelled item. You will also receive an e-mail when the order ships. We apologize for any inconvenience this may have caused you.

Best regards,

Customer Service

At least they admitted their error!
dvdirv is offline  
Old 12-04-03, 12:03 PM
DVD Talk Ultimate Edition
Join Date: Jun 2001
Posts: 4,758
I got a cancellation email for an order placed a few weeks ago, but just now, I got another email saying that the cancellation was an error an the order will be reinstated. This is probably the same thing that happened to you.

Edit: Guess I was too slow.
D-Ball is offline  
Old 12-04-03, 04:16 PM
Senior Member
Thread Starter
Join Date: Dec 1999
Posts: 713
To D-Ball, yes I too got the cancellation error message.

I submitted a replacement order before I got their message. Now I'll have to cancel one of the orders unless I want 2 copies of everything!

Is DDD going to do anything more tangible than just replace the original order as their way of saying, "I'm sorry"?
dvdirv is offline  
Old 12-04-03, 04:36 PM
I Don't Use Spoiler Tags
Join Date: Jul 2002
Location: New York
Posts: 1,368
I had the same thign happen, and the order was replaced

dvdirv, what do you want them to do, everyone makes mistakes.
Corky Roxbury is offline  
Old 12-04-03, 11:22 PM
Senior Member
Thread Starter
Join Date: Dec 1999
Posts: 713
To answer Corky Roxbury, a discount applied to a future order would be reasonable.
dvdirv is offline  

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On
Trackbacks are Off
Pingbacks are Off
Refbacks are Off

Thread Tools
Search this Thread

Archive Advertising Cookie Policy Privacy Statement Terms of Service

Copyright 2018 MH Sub I, LLC dba Internet Brands. All rights reserved. Use of this site indicates your consent to the Terms of Use.