schbee

I have tried about a half dozen times to pricematch with Deepdiscount. I have only gotten a response 1 time. Do you have to call them to get them to actually do it?

Shay

I got them to credit a price difference a day or two after it shipped. It was about a year ago.

dvdirv

Yes, they do price match, but most of the time it seems like quite a hassle.

They will not price match Canadian vendors. Also, it takes several days (closer to a week) to learn if they agree to the price match.

But more often than not, it's just not worth the trouble. Find a vendor you like and pay a few bucks more.

DDD will also do price adjustments for orders previously placed. So when you pre-ordered a DVD for $20 and on street day, they cut the price to $15 to match another vendor, they will adjust your pre-order price likewise. Only problem is that you have to ask for the adjustment--they will NOT do it automatically.

Just another hassle!

Movie_Man

It is a hassle. A few times I've asked them to credit me the difference when they dropped the price after placing a preorder. It was done, but it's not automatic like Best Buy.
I've only asked them to price match Amazon once. It took them like 4 days to respond, at which point I had already given up and placed the order with Amazon.

spainlinx0

If you're not in a rush, they do, but if you're looking for a quick purchase, get it where it's more expensive. Or actually get it where it's cheaper since you're trying to match.

strife

This is the comment I never understand. Why would ANY company automatically want to give you the cheaper price. It's less profit for them.

To answer the original question from the forum it appears they are slowing down in responses to price matches. Of course the way they are buying up there competitors they don't need to price match as much either

tonyc3742

Especially an online store, that offers free shipping.
I can see a B&M; if you go to the store to PM, you are more likely to buy something else while you're there. I honestly don't know why an online store would PM, or why it's worth the hassle to PM. DDD adds in the other store's shipping costs in the 'lowest price guarantee', but since they ship for free, I don't see a benefit in PM'ing. Now, if Amazon would, that might be worth while--I find myself not ordering stuff from Amazon because the price is a couple bucks higher than DDD [or somewhere else], plus shipping if the total is < 25 bucks.

dvdirv

With DDD's current policy, I shouldn't expect them to automatically give a price reduction to everyone. But why does it have to be so difficult to get a price match/adjustment in the first place?

With other vendors, it used to be an advantage to pre-order titles since they had a larger discount that when they actually were released. But with DDD, it just doesn't pay to pre-order titles these days (in most cases!)

candyrocket786

Does their PM Policy apply to the CD site?

Laser Movies

I don't usually price match at DDD but did give it a try last week. About three days later DDD emailed me that the requested titles prices were lowered on the site. When I checked they were 10 cents lower than the prices I submitted for the match.

schbee

Thank you for the feedback, I like to have them pricematch Best Buy or circuit City to avoid tax, usually I am not in a rush anyway with older titles.

atari2600

DDD sucks at pricematching. they purposely wait until a low price goes back up, then emails you back saying their price is cheaper.

yeah, well back 3 weeks when i emailed you, IT WAS CHEAPER!

starman9000

Urg, I sent in a price match request to DD, almost a week later they emailed me that they would indeed pricematch but that I needed to call in the order. I just called in to order and the product is now mysteriously unavailable. Grrrrrr. I usually defend DD, but if they are going to advertise price matching they should probably do a better job of it.

BKenn01

I have to agree it is to much of a hassle.

disneyguy

They also count shipping costs if the other vendor has shipping costs..
Which DD does not..